Job Introduction
Pinnacle Group are looking for an experienced Property Manager to join our Homes Division, overseeing a diverse residential portfolio across Oxfordshire. This is a customer-facing, hands-on role requiring excellent interpersonal skills, professionalism, and a proactive approach. You will act as an ambassador for Pinnacle Group and our clients, taking full ownership of your sites, building strong relationships with residents and stakeholders, and ensuring all properties are well maintained, compliant and consistently meeting the required standards.
Our Homes Division delivers trusted housing management services across Affordable, Private Rented and Leasehold properties. We work with local authorities, registered providers and investors to support thriving communities.
The ideal candidate will have experience in affordable rent unit management and a strong background in residential lettings, with a good understanding of housing legislation and tenancy management. This role suits someone highly organised, proactive and confident working independently. Excellent communication skills, strong IT proficiency and the ability to manage lettings, voids, and compliance processes are essential.
Who we are
Pinnacle Group is a market-leading national provider of housing, neighbourhood and workplace services. With over thirty years of experience, we deliver expert, place-based management and maintenance solutions that enhance the everyday lives of the communities we serve.We’re a people-first organisation with a values-driven culture that has stood the test of time -reflected in the way we care for both our employees and our customers.
We’re a people-first organisation with a values-driven culture that has stood the test of time -reflected in the way we care for both our employees and our customers.
Who we’re looking for
We’re looking for someone who not only meets the key criteria below but also embraces our core values – Trust, Respect, Involve, Challenge, and Deliver Excellence – and is committed to earning and maintaining the confidence of our clients and communities.
Key responsibilities:
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Take full ownership and accountability for the assigned site, ensuring they are maintained to a high standard and meet all contractual and compliance requirements
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Monitor the performance of contractors and service providers, holding them accountable for the quality and timeliness of their work.
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Manage all property management functions, including void turnarounds (viewings, sign-ups, mutual exchanges), inventory management, and check-out appointments.
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Address and manage anti-social behaviour cases, including the preparation and serving of legal notices and represent the organisation in court proceedings when necessary.
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Respond to tenant and client enquiries via telephone and written correspondence, ensuringtimely and professional communication
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Conduct regular estate inspections, identify issues in communal areas, and ensure thatrequired actions are completed without delay.•
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Work in partnership with the Technical Team to oversee health and safety compliance andensure timely resolution of any actions.
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Manage residential compliance, log and track tenant repairs using Fix-Flo software and clientsystems and oversee defect resolution.
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Maintain accurate and up-to-date tenancy records and ensure full compliance with legal andpolicy requirements.
Key requirements:
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Proven experience in front-line housing management, delivering high-quality customerservice.
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Good understanding of housing legislation and current best practice
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Proven experience in front line housing management
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Ability to manage the full housing management cycle including voids, sign-ups, estate inspections and repairs
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Excellent IT skills, including Word and Excel, with strong report writing capability
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Full driving licence with willingness to travel across sites, alongside strong organisation and diary management skills
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Full UK driving license
Our Offer
The more diverse our workforce, the better we can adapt to and reflect the needs of our customers.
We welcome applications from all backgrounds – particularly from those who represent the communities we serve.
As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.
We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers
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Maternity/paternity packages
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Flexible Working Arrangements
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Life Assurance
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Enhanced Pension Scheme
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Additional Annual Leave
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Private Medical Insurance
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Cycle to Work Scheme
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Employee Assistance Programme
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Retail Discounts
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Childcare Assistance
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Season Ticket Loans
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Sick Pay Schemes
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Personal Development Plan
