Senior trusts & foundations Work, Jobs in Oxford, Eng (with Salaries)

Senior Complaints & PALS Officer
Oxford Health NHS Foundation Trust —Oxford
- £32,073 - £39,043 a year
- Full-time
- Continuous improvement
- Travel
- Communication skills
- Annual leave
- Employee assistance programme
18h
Senior Administration Officer
Witney Community Primary School —Witney
- £28,163 - £30,060 a year
- Part-time
- Front desk
- Communication skills
- School
Senior Bid Manager
Satellite Applications Catapult —Didcot
- £60,000 - £65,000 a year
- Full-time
- Hybrid work
- Management
- Mentoring
- Agile
- Work from home
- Employee assistance programme
Team Leader
Oxford University Hospitals NHS Foundation Trust —Oxford
- £32,073 - £39,043 a year
- Full-time
- Continuous improvement
- Team management
- Mentoring
5d
CAFM Manager
Oxford Health NHS Foundation Trust —Oxford
- £49,387 - £56,515 a year
- Full-time
- Analysis skills
- Continuous improvement
- SharePoint
- Annual leave
- Employee assistance programme
6d
Forensic Administrator - Littlemore, Oxford
Oxford Health NHS Foundation Trust —Oxford
- £28,392 - £31,157 a year
- Full-time
- Microsoft Outlook
- Administrative experience
- Organisational skills
- Annual leave
- Employee assistance programme
12d
Senior Procurement Manager
Great Western Hospitals NHS Foundation Trust —Swindon
- £49,387 - £56,515 a year
- Full-time
Product Manager (Platform)
VoCoVo —Chipping Norton
- £60,000 - £65,000 a year
- Hybrid work
- Presentation skills
- Product management
- Travel
- Employee assistance programme
- Sick pay
Recruitment Consultant
Practicus LTD —Henley on Thames
- £28,000 - £45,000 a year
- Full-time
- Hybrid work
- Sales
- Business development
- Recruiting
- Work from home
Quick apply
Genetic Technologist
Oxford University Hospitals NHS Foundation Trust —Oxford
- £32,073 - £39,043 a year
- Full-time
- Microsoft Powerpoint
- Laboratory experience
- Databases
9d
HR Administrative Assistant – 1-year fixed term contract
Waddesdon Manor —Waddesdon
- £26,000 - £28,000 a year
- Weekend availability
- Microsoft Outlook
- Databases
- Administrative experience
- Annual leave
- Employee discount
3h
Senior Research Nurse
Oxford University Hospitals NHS Foundation Trust —Oxford
- £49,387 - £56,515 a year
- Full-time
- Patient care
- Leadership
5d
Assistant Visitor Experience Manager
Waddesdon Manor —Waddesdon
- £28,000 - £29,000 a year
- Nights as needed
- Computer literacy
- Computer skills
- Training & development
- Annual leave
- Employee discount
13d
Site HR Director
Great Western Hospitals NHS Foundation Trust —Swindon
- £112,782 - £129,783 a year
- Full-time
- Management
- Human resources
- Leadership
1d
Assistant Patient Pathway Administrator
Oxford University Hospitals NHS Foundation Trust —Oxford
- £25,760 - £27,476 a year
- Full-time
- Microsoft Office
- Administrative experience
- Typing
1d
Senior Psychologist – Brief Interventions to Reduce Self Harm - Lead
Oxford Health NHS Foundation Trust —Oxford
- £57,528 - £64,750 a year
- Part-time
- Patient care
- Teaching
- Annual leave
- Employee assistance programme
12d
Multiple Sclerosis Senior Specialist Nurse
Oxford University Hospitals NHS Foundation Trust —Oxford
- £49,387 - £56,515 a year
- Part-time
- Hospital
- Continuous improvement
- Patient care
8d
Sales Account Manager
Elements Solutions Inc —Wantage
- From £48,770 a year
- Up to 50% travel
- Business development
- Travel
- Free parking
- Employee assistance programme
Specialty Doctor - Community AMHT City & North East
Oxford Health NHS Foundation Trust —Oxford
- £63,696 - £102,689 a year
- Full-time
- Patient care
- Annual leave
- Employee assistance programme
12d
Occupational Therapist
Oxford Health NHS Foundation Trust —Oxford
- £32,073 - £39,043 a year
- Full-time
- Annual leave
- Employee assistance programme
11d

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senior trusts & foundations jobs near oxford, eng

Senior Complaints & PALS Officer

Oxford Health NHS Foundation Trust -
Oxford

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Job details

Full-time
£32,073 - £39,043 a year
18 hours ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Employee discount
Car scheme

Qualifications

Stakeholder liaison
Complaint handling
Patient service
Continuous improvement
Client services
Customer interaction
Signposting to community resources
Communication skills

Full job description

The Patient Advice and Liaison Service Officer is required to provide easily accessible customer services to the local community working closely with the Complaints & PALS Manager and PALS Service Lead.

One of the great things about this role is that you'll be liaising directly with service users and their families; this is a great opportunity if you really enjoy working with people. We are seeking to recruit an enthusiastic and hardworking individual to work within the Complaints & Patient Advice and Liaison Service (PALS) team. This role is also suitable for someone who has experience of using secondary mental health services as a patient or a carer.

The successful postholder will be responsible for providing an accessible customer service for patients using the Trust’s services and their carers and families. You will be required to run a series of regular PALS surgeries, speaking directly to patients and their families about their experiences.

The postholder will facilitate a speedy and informal resolution of problems and concerns raised by patients, their families, and carers through liaison with Trust staff and other external agencies. They will be responsible for providing information about local services, including voluntary and statutory agencies.

Part of the role will require the postholder to provide high quality guidance and support to Directorates on resolving and responding to concerns and complaints. They will be required to identify themes and tends arising from concerns and patient feedback to ensure actions are taken. You will be responsible for working with Directorates to ensure that they utilise all feedback received to continuously improve services.

Excellent written and verbal communication skills, attention to detail, and a sensitive and caring manner are key to this role. The successful candidate will be required to understand the need for confidentiality and display a mature and professional attitude. The post-holder will be required to travel to the Trust’s various hospital sites.

Oxford Health NHS Foundation Trust provides physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset.

Our vision is that no matter who you are or where you are, you will tell us that you receive: "Outstanding care delivered by an outstanding team"

Our values are: "Caring, safe and excellent"

At Oxford Health we offer a wide range of benefits designed to support your career and wellbeing. These include:

Excellent opportunities for career progression

Access to tailored individual and Trust wide learning and development

27 days annual leave, plus bank holidays, rising to 33 days with continuous service

NHS Discount across a wide range of shops, restaurants and retailers

Competitive pension scheme

Lease car scheme

Cycle to work scheme

Employee Assistance Programme

Mental Health First Aiders

Staff networking and support groups hosted by our Equality, Diversity & Inclusion team

The key result areas of the postholder are:
To facilitate speedy and informal resolution of problems and concerns raised by patients/services users, their families, and carers through liaison with Trust staff and other agencies.

To provide information about local services, including voluntary and statutory agencies and to offer guidance and support to those accessing the service, providing links to services where appropriate.

To provide high quality guidance and support to Directorates on resolving complaints and concerns

Run PALS surgeries on all wards and at other locations where services are delivered, to listen to patients about any concerns and to try and resolve these.

To identify trends and themes arising from concerns and patient feedback ensuring that lessons are learned

Apply Now

Refine Your Search

senior trusts & foundations jobs in oxford, eng

Senior Complaints & PALS Officer

Senior Administration Officer

Senior Bid Manager

Team Leader

CAFM Manager

Forensic Administrator - Littlemore, Oxford

Senior Procurement Manager

Product Manager (Platform)

Recruitment Consultant

Genetic Technologist

HR Administrative Assistant – 1-year fixed term contract

Senior Research Nurse

Assistant Visitor Experience Manager

Site HR Director

Assistant Patient Pathway Administrator

Senior Psychologist – Brief Interventions to Reduce Self Harm - Lead

Multiple Sclerosis Senior Specialist Nurse

Sales Account Manager

Specialty Doctor - Community AMHT City & North East

Occupational Therapist

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