Service delivery director Work, Jobs in Oxford, Eng (with Salaries)

Account Director Oxford
BidvestNoonan —Oxford
- £60,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Team management
Quick apply
13d
Associate Director, Product Development and Delivery
Saïd Business School —Oxford
- £56,623 - £65,336 a year
- Hybrid work
- Agile
- School
2d
Assistant Director for Countywide Services
OXFORDSHIRE COUNTY COUNCIL —Oxford
- £85,682 - £96,260 a year
- Part-time
- Annual leave
- Employee assistance programme
Administrative Officer – MPH in Public Health Research
University of Oxford —Oxford
- £32,108 - £37,338 a year
- Part-time
- Microsoft Office
- Databases
- Administrative experience
Property Operations Manager
SouthOxfordshireAndVale —Abingdon
- £76,915 - £83,490 a year
- Team management
- Contracts
- Flexible schedule
Quick apply
11d
Client Engagement and Delivery Manager (FTC)
Saïd Business School —Oxford
- £39,424 - £47,779 a year
- Full-time
- Hybrid work
- Contracts
- Leadership
- School
8h
Associate Director of Communications and Engagement
Buckinghamshire Healthcare NHS Trust —Aylesbury
- £79,504 - £91,609 a year
- Full-time
- Annual leave
Customer Services Manager (Contact Centre)
Healthxchange —Reading
- £40,000 - £45,000 a year
- Monday to Friday
- Team management
- Organisational skills
- Training & development
- Work from home
- Employee assistance programme
7d
Office Administrator - UK
Caristo Diagnostics —Oxford
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Life insurance
Quick apply
11d
Administrative Assistant
Protek Systems Limited —Oxford
- £14 an hour
- Part-time
- Hybrid work
- Microsoft Outlook
- Administrative experience
- Human resources
- Paid training
- Annual leave
Quick apply
13d
Study Engagement and Advice Manager
Buckinghamshire New University —High Wycombe
- £38,784 - £43,482 a year
- Weekend availability
- Hybrid work
- Continuous improvement
- Team management
- Travel
- Employee discount
4d
Operations Assistant
Empire Roofing Services Ltd —Witney
- £27,000 - £32,500 a year
- Full-time
- Google Suite
- Microsoft Office
- Administrative experience
Quick apply
6d
Responsible Individual (Consultant)
Delphi Care Solutions —Oxford
- Monday to Friday
- Hybrid work
Quick apply
Administrator
The Berin Centre —Wallingford
- £28,598 - £30,024 a year
- Part-time
- Hybrid work
- Google Suite
- Writing skills
- English
- Free parking
- Employee discount
Quick apply
11d
Food & Beverage Operations Manager
TravelodgeHotels —Thame
- Up to £60,000 a year
- Hybrid work
- Hotel
- Travel
- Training & development
- Employee discount
Quick apply
11d
Primary School Sports / PE Coach
Little Musketeers —Oxford
- £30 - £40 an hour
- Part-time
- Research
- Experience working with children
- Driving
Quick apply
Operations Director
PEXA Group —Thame
- £140,000 - £160,000 a year
- Hybrid work
- Financial services
- Leadership
- Annual leave
- Employee discount
Quick apply
3d
General Manager – General Surgery & Services
Buckinghamshire Healthcare NHS Trust —Aylesbury
- £66,582 - £77,368 a year
- Full-time
- Business development
- Annual leave
2d
Research & Events Assistant
Oxford Global Conferences —Oxford
- £25,000 - £27,000 a year
- Full-time
- Hybrid work
- Bachelor's degree
- No degree
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
4d
Operational Manager working within the Safer Detention Team
Mitie —Kidlington
- Continuous improvement
- Training & development
12h

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Account Director Oxford

BidvestNoonan -
Oxford

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Job details

Permanent | Full-time
£60,000 a year
13 days ago

Qualifications

Microsoft Powerpoint
Microsoft Word
Contract management
Driving Licence
Account-based growth strategy development
Stakeholder collaboration
Client engagement
Stakeholder liaison
Management accounts preparation
Microsoft Office Suite
Cost control
Team management
Partnership building
Customer relationship management
Relationship management
Contracts
Management reporting

Full job description

About The Role

As our Account Director, you'll play an integral part of the team focusing being the operational lead on a national contract.

You'll manage a team of Regional and store based Soft Service Managers and related colleagues.

The contract is a soft service contract providing cleaning, landscaping, winter services and pest services. You will have commercial responsibility for the retention of the contract, organic growth of business whilst reporting on and providing an accurate account on the P&L on a monthly basis.

Key responsibility will be the retention and building upon existing relationships to expand business further and be responsible for compliance and safety of the contract and related colleagues and customers.

Deliverable SLA’s and KPIs are key to driving the contract and ensuring a quality service is provided at all times.

Key Responsibilities

Responsible for the delivery of the contract services at our clients contracts as detailed and agreed within the scope of contract between our Client and Bidvest Noonan.
Will be responsible for the development and implementation of all employee resources, processes, and procedures to ensure they are aligned with the details of the agreed contract with the Client.
Responsible for the standards of service delivery in line with the SLA as agreed with the client whilst providing across client sites by advising on SLAs, KPIs, objectives and projects.
Maintain and expand relationships with strategically important customers / build long term mutually beneficial partnerships with Key Customers
Escalation of any issues arising on the contract to the Director of Operations.
Lead and drive the Commercial performance for all accounts within the contract, ensuring invoices are issued and paid on time and resolving any queries the client may bring.
Ensure all necessary Industry and Client processes and procedures are in place and adhered to.
Be responsible for the Profit and Loss balance sheet for all aspects of the contract. All additional income, expenditure and unaccounted costs are to be controlled and reported on a monthly basis.
Preparation and delivery of monthly and quarterly client review presentations.
Establishes productive, professional relationships with key stakeholders in assigned customer accounts.
Coordinate the involvement of other stakeholders, including support, service, and management resources, in order to meet account performance objectives and customers’ expectations.
Complete strategic customer account plans that meet company standards.
Drive innovative and scalable service solutions.
Interrogate management information systems which provide information to enable sound commercial judgement for decision making.
Provide support to the Director of Operations by advising on relationship issues and focuses needed from the team.
Identify issues or risks that will impact the contracts.
Action any changes or restructures required in line with legislation and Company procedures, ensure commercial accountants are fully aware of any monetary changes.
Ensure all contracts and sites comply with all policies and procedures contained in the Safety, Health, Environment and Quality procedures (IMS) and promote and make consistent use of the guidelines, processes, checklists, and forms contained within it.
Ensure all site files are compliant. Drive action plans and resolutions arising from SHEQ team audits, closing out any PIP's in a timely manner supporting Direct reports
Lead culture of Company CREDO and reward and recognition through the managing and development of processes to ensure employee retention and encourage appropriate attitudes and behaviours.

Qualifications and Experience required

Do you hold a valid driver’s license?
Do you have a Level 5 Management certificate or equivalent (or willing to work towards)?
Do you have advanced Microsoft Office Skills, including PowerPoint, Excel, Word, and Outlook?
Are you able to work flexibly in line with customer requirements?
Are you able to attend sites per all shift types on ad hoc basis to engage with ‘out of hours’ colleagues?
Can you travel nationwide throughout UK & Ireland?

About Us

‘For nearly 50 years, we’ve played a vital role in helping our customers succeed. Built on strong, long‑standing relationships, our business is powered by people who are deeply connected to the communities where we live and work.

Our purpose guides every action and decision we make, “to proudly create safer and healthier communities today, for tomorrow.” It reflects who we are, what we stand for, and the impact we strive to make every day.

Across our team of 27,000 dedicated professionals from 157 countries, that purpose comes to life through commitment, care, and a shared responsibility to the people we serve—now and for generations to come. 'When you join Bidvest Noonan, you’re joining a team where your work has real impact, where your career can grow, where you belong, and where you help shape a safer, healthier future for us all.’

Quick apply

Refine Your Search

service delivery director jobs in oxford, eng

Account Director Oxford

Associate Director, Product Development and Delivery

Assistant Director for Countywide Services

Administrative Officer – MPH in Public Health Research

Property Operations Manager

Client Engagement and Delivery Manager (FTC)

Associate Director of Communications and Engagement

Customer Services Manager (Contact Centre)

Office Administrator - UK

Administrative Assistant

Study Engagement and Advice Manager

Operations Assistant

Responsible Individual (Consultant)

Administrator

Food & Beverage Operations Manager

Primary School Sports / PE Coach

Operations Director

General Manager – General Surgery & Services

Research & Events Assistant

Operational Manager working within the Safer Detention Team

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