Service desk support Work, Jobs in Oxford, Eng (with Salaries)

Customer Service Advisor
Nominet —Oxford
- Rotating shift
- Hybrid work
- Communication skills
- Annual leave
- Employee assistance programme
2h
IT Service Desk Analyst
Oxford Health NHS Foundation Trust —Oxford
- £28,392 - £31,157 a year
- Full-time
- Remote
- Continuous improvement
- Annual leave
- Employee assistance programme
7d
Administrative Assistant (IT)
Alloyed —Oxford
- Customer service
- IT
- In-person
Resident Experience Advisor - Part Time
iQ Student Accomodation —Oxford
- £13,750 - £27,500 a year
- Part-time
- Hotel
- Front desk
- Annual leave
IT Helpdesk Team Lead
Affinity Trust —Thame
- £43,079.96 a year
- Full-time
- Continuous improvement
- Travel
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
General Assistant
Elior UK —Oxford
- £14 an hour
- Monday to Friday
- Customer service
- Maintenance
- Cleaning
Quick apply
IT Service Desk Apprentice
QA Apprenticeships —Swindon
- £18,000 a year
- 12 hour shift
- SharePoint
- Communication skills
Night Supervisor
AccorHotel —Oxford
- £27 - £28 a year
- Weekend availability
- Hotel
- Organisational skills
- Communication skills
Quick apply
Service Desk Analyst
Serco Plc —Swindon
- £28,330.74 a year
- Full-time
- Continuous improvement
- Computer skills
- Employee assistance programme
Service Desk Technician
Oxford Health NHS Foundation Trust —Oxford
- £32,073 - £39,043 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Travel
- Annual leave
- Employee assistance programme
7d
IT Support Engineer I - Junior Helpdesk
Ariat Europe Ltd —Harwell
- Full-time
- Hybrid work
- Travel
- Computer networking
- Organisational skills
- Free parking
- Employee assistance programme
Quick apply
5d
Cashier - Bicester (Part Time - 8 Hours)
Hugo Boss —Bicester
- 8 hour shift
- CRM software
- Customer service
- Cash handling
6d
Office Administrator
Henley Theatre Services —Wallingford
- From £25,000 a year
- Part-time
- CRM software
- Customer service
- Databases
- Work from home
- Employee discount
Quick apply
IT Support Technician
University of Oxford —Oxford
- £32,108 - £405,114 a year
- Full-time
- Communication skills
14d
Student Services Information Desk and Support to Study Administrator - Internal Applicants Only
Oxford Brookes University —Headington
- £28,778 a year
- Full-time
- Writing skills
- Administrative experience
- University
7d
Customer Service Executive - Jascots (12 Month Contract)
Freixenet Copestick —Newbury
- £25,000 - £28,000 a year
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
12d
Accommodation Officer
Brasenose College —Oxford
- £32,278 - £37,508 a year
- Weekend availability
- Hotel
- University
- Guest services
- Annual leave
- Employee assistance programme
7d
Service Desk Manager
EA-RS Group —High Wycombe
- £40,000 - £50,000 a year
- Weekend availability
- Customer service
- Supervising experience
- Team management
Quick apply
7d
Desktop Support Technician Apprentice
Serco Plc —Swindon
- £24,809.56 a year
- Full-time
- Computer literacy
- Computer skills
- Employee assistance programme
Customer Support Technician
Ricoh —Reading
- Communication skills

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Customer Service Advisor

Nominet -
Oxford

Apply Now

Job details

Permanent
2 hours ago

Benefits

Annual leave
Company pension
Employee assistance programme
Private medical insurance
Employee discount
Car scheme

Qualifications

Technical troubleshooting
Ticket management
Ticket management systems
DNS
Customer support
Customer interaction
Root cause analysis
Communication skills
Help desk

Full job description

Date: 26 Aug 2026

Location:
Oxford/ Hybrid, GB, OX4 4DQ

#job-location.job-location-inline { display: inline; }
Company: Nominet

Contract Type: Permanent

Location: Hybrid, with a minimum of 20% in the Oxford office per month

Working hours: This role operates on a rotating shift pattern:

Monday to Thursday: Early shift, 8:00am–4:30pm; or late shift, 9:30am–6:00pm.
Friday: Rotating early, mid and late shifts.

About Us:
We’re Nominet – a world-leading domain name registry operating at the heart of the UK internet. While we're best known for running .UK domains, our DNS expertise also underpins critical internet infrastructure that government services, including the NHS, rely on.

As a public benefit company, our work has a positive impact on society. We’ve donated millions to projects that use technology to improve people’s lives and have committed to delivering £60m worth of support over the next three years.

The Role:
Provide first-line technical support to all Nominet customers using Nominet products. The ideal candidate will have strong experience working within a help desk environment with a passion for service excellence or an experienced customer service professional with domain management experience.

What You'll Be Doing:
Provide first-line customer support to Registrars (domain providers), Registrants (domain owners) and Law Enforcement partners.

Provide break-fix support and product advice across the domain lifecycle.

Provide solution(s) to requests, incidents and problems, working to SLA thresholds and escalating tickets appropriately when required.

Complete necessary root cause analysis.

Work with the broader team to develop and deliver updated documentation and support knowledge base for customers.

Work closely with the Nominet team to understand and drive solution improvements.

Support in key project and transformation activities as required.

Assist with ad-hoc queries from customers and internal teams.

About You:
Exceptional customer support skills with a clear track record of adding value through customer relationships.

Experience in providing front-line technical support to API or SaaS products.

Understanding of how DNS works and general, well-rounded IT competence.

Experience using ticketing systems.

Excellent troubleshooting skills to work with customers to identify root cause and identify full solutions.

Great communication skills.

Advocate for change across all Nominet products/systems.

What to expect next:
1st stage: Introduction call with a member of the TA team (30 mins)

2nd stage: Hiring manager interview (60 mins)

3rd stage: Onsite interview (60 mins)

Our Values:
We Make Things Happen
We Pull Together
We Bring A Positive Mindset
We Keep It Simple

Our people make things happen, but our values are our compass as a company, guiding our day-to-day work and building our culture. They reflect that we're strongest when we're proactive and pull together, while underlining the importance of a "glass half full" mindset and aiming to keep things simple for success.

What We Offer:
34-hour working week
30 days annual leave plus bank holidays, with the option to buy an additional 5 days
Bupa private healthcare + Employee Assistance Programme
Pension scheme matched to 7%
Electric vehicle scheme with on-site charging points
Rewards platform with discounts at hundreds of retailers and restaurants
Medicash discounts on routine healthcare including optical and dental
Company and individual performance-based annual bonus

Diversity Statement:
We're passionate about creating a workplace where every individual is valued, respected, and empowered. Somewhere we can benefit from all forms of diversity and discover the true value in our differences. If there are any adjustments we could make to the recruitment and selection process to support you, please let us know.

Security Statement:
Nominet is committed to the safeguarding and welfare of the internet and expects all employees and volunteers to share this commitment by participating in the relevant security and screening processes. All roles working for Nominet will be subject to a Baseline Personnel Security Standard (BPSS) check. Some roles, due to the nature of their work, will require additional security clearance.

Please note Nominet is unable to provide visa sponsorship or relocation support for this position.

Job Segment: Help Desk, Information Technology, Technical Support, Technology

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service desk support jobs in oxford, eng

Customer Service Advisor

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Administrative Assistant (IT)

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General Assistant

IT Service Desk Apprentice

Night Supervisor

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Service Desk Technician

IT Support Engineer I - Junior Helpdesk

Cashier - Bicester (Part Time - 8 Hours)

Office Administrator

IT Support Technician

Student Services Information Desk and Support to Study Administrator - Internal Applicants Only

Customer Service Executive - Jascots (12 Month Contract)

Accommodation Officer

Service Desk Manager

Desktop Support Technician Apprentice

Customer Support Technician

I want to receive the latest job alerts for service desk support in oxford, eng

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