Technical support and operations Work, Jobs in Oxford, Eng (with Salaries)

Technical Support and Operations Assistant
Viewpoint Videos Ltd —Thame
- £27,000 - £29,000 a year
- Weekend availability
- CRM software
- Customer service
- Microsoft Office
- Free parking
Quick apply
4d
Business Operations Associate
Protek Systems Limited —Oxford
- £26,500 - £35,000 a year
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
Quick apply
6h
System Support Lead
Atlas Workplace Services —Didcot
- £35,000 - £45,000 a year
- Oracle
- SQL
- Analysis skills
Quick apply
Technical and Energy Manager
Leisure Solutions Community Trust —Aylesbury
- £45,000 - £50,000 a year
- Weekend availability
- Hybrid work
- Maintenance
- Organisational skills
- Employee assistance programme
QA Team Leader
Puratos Ltd —Buckingham
- £40,000 - £45,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health & wellbeing programme
- Annual leave
Quick apply
5d
Head of Manufacturing Operations
Lunaz Tech Ltd —Towcester
- £65,000 - £80,000 a year
- Full-time
- Management
- Microsoft Office
- In-person
- Referral programme
Quick apply
Service Desk Technician
Oxford Health NHS Foundation Trust —Oxford
- £32,073 - £39,043 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
4h
Technical Support Specialist
VoCoVo —Chipping Norton
- £38,000 - £41,000 a year
- Hybrid work
- Computer networking
- Linux
- Employee assistance programme
- Sick pay
Accounts Assistant
High Performance Polymer —Milton
- £27,000 - £30,000 a year
- Part-time
- English
- Microsoft Office
- QuickBooks
- Free parking
- Annual leave
Quick apply
10d
Engineering Administrator & Customer Support Coordinator
ILPRA SYSTEMS UK LTD. —Swindon
- £25,000 - £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
5d
Technical & Energy Manager
Serco Group —Bisham
- Up to £48,000 a year
- Weekend availability
- Maintenance
- Organisational skills
- Mechanical knowledge
- Employee assistance programme
11d
FGA Technical Support & Warranty Executive
Crowcon Detection Instruments Limited —Abingdon
- £28,000 - £29,000 a year
- Hybrid work
- Free parking
- Employee assistance programme
Quick apply
CAD Technician
David Harber Ltd —Didcot
- £36,000 - £38,000 a year
- Temporary
- CAD
- Engineering
- Project management
Quick apply
5d
Operations and Design Lead
Complete Graphics —Witney
- From £25,000 a year
- Full-time
- In-person
- Free parking
Quick apply
7d
Technical Support Manager
Thales —Carterton
- Full-time
- Travel
- Communication skills
- Annual leave
- Employee assistance programme
4d
Quality Systems Coordinator
Oxford Nanopore Technologies —Oxford
- Full-time
- Administrative experience
- Continuous improvement
- Communication skills
Team Lead, Technical Support
Seequent —Reading
- Remote
- Customer service
- Computer literacy
- English
4d
Power BI Developer with SQL, Supply Chain Analytics
Energizer —High Wycombe
- £37,600 - £71,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Customer service
Quick apply
4h
Drone Pilot & Flight Test Technician
UAVTEK —Aldsworth
- £29,000 - £38,000 a year
- Full-time
- Military
- Analysis skills
- Driving
Quick apply
3d
Technical Coordinator
Huel —Tring
- Hybrid work
- Administrative experience
- Organisational skills
- AI
- Annual leave
- Work from home

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Technical Support and Operations Assistant

Viewpoint Videos Ltd
Thame

Quick apply

Job details

Permanent | Full-time
£27,000 - £29,000 a year
4 days ago

Benefits

Free parking
Casual dress
On-site parking

Qualifications

CRM software
Driving Licence
Customer service
Logistics
Technical support
Microsoft Office
Computer hardware
Computer networking
Organisational skills
IT
Communication skills

Full job description

We are looking for a practical, customer-focused Customer Technical Support and Assembly Assistant to join our service and assembly team in Thame. This is a varied role combining first-line customer technical support, hands-on equipment preparation, order processing, returns handling and stock-related support.

You will be the first point of contact for customer support requests, helping customers resolve technical issues by phone, email and remote assistance. When support workload allows, you will also help prepare, assemble, test, dispatch and refurbish hardware and equipment to support smooth day-to-day operations.

About the Role

This role would suit someone who enjoys solving problems, communicating clearly with customers and working practically with technical products. Customer support is the priority, so you will need to be organised, responsive and confident managing support tickets through to resolution.

Key Responsibilities

· Provide excellent customer service and first-line technical support by phone, email and remote assistance.

· Create, update, manage and resolve customer support tickets, ensuring issues are accurately documented and followed through to completion.

· Diagnose and troubleshoot hardware, software and connectivity issues, escalating more complex cases where needed.

· Keep customers informed throughout the support process with clear, professional communication.

· Assist with processing, refurbishing and setting up returned PCs and equipment.

· Prepare, assemble and test hardware, including camera mounts, system components and product parts.

· Process customer returns, replacement equipment and customer orders, including international dispatch.

· Maintain accurate records and documentation using Microsoft Office and Google Workspace.

· Support stock management, equipment preparation and shipping activities when required.

Essential Skills and Experience

· A strong customer-focused attitude and excellent communication skills.

· Good working knowledge of Windows PCs and general computer hardware.

· Ability to diagnose and troubleshoot common technical issues.

· Confidence using Microsoft Office and/or Google Workspace.

· A practical, hands-on approach with strong attention to detail.

· Good organisational skills and the ability to prioritise workload effectively.

· Ability to work independently and switch between support, assembly and operational tasks.

· Flexibility to work weekdays, weekends and on-call evening shifts based on operational requirements.

Desirable Skills

· Previous experience in a technical support, IT, hardware, logistics or customer service role.

· Experience using remote support tools, ticketing systems or customer relationship management software.

· Basic networking knowledge, including IP addresses, Wi-Fi connections and router troubleshooting.

· Familiarity with configuring, imaging or maintaining Windows PCs and related hardware.

· Experience handling, testing or refurbishing electronic components or technical equipment.

· Understanding of stock control, dispatch processes, courier systems or order fulfilment workflows.

· Interest in cameras, computer vision, hardware products or embedded systems.

· Full UK driving licence.

Training and Support

Previous experience in a directly similar role is helpful but not essential. Full product and process training will be provided, including support workflows, hardware preparation standards and customer systems.

What We Are Looking For

We are looking for someone reliable, organised and keen to learn, with a positive attitude and a genuine interest in helping customers. You should enjoy practical problem-solving, be comfortable working with technical equipment and take pride in accurate, well-documented work.

How to Apply

If this sounds like the right opportunity for you, please apply with your CV and a short note outlining why you are interested in the role.

We welcome applications from candidates with different backgrounds and transferable experience. If you meet most of the requirements and are keen to learn, we would still like to hear from you.

Pay: £27,000.00-£29,000.00 per year

Benefits:

Casual dress
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

technical support and operations jobs in oxford, eng

Technical Support and Operations Assistant

Business Operations Associate

System Support Lead

Technical and Energy Manager

QA Team Leader

Head of Manufacturing Operations

Service Desk Technician

Technical Support Specialist

Accounts Assistant

Engineering Administrator & Customer Support Coordinator

Technical & Energy Manager

FGA Technical Support & Warranty Executive

CAD Technician

Operations and Design Lead

Technical Support Manager

Quality Systems Coordinator

Team Lead, Technical Support

Power BI Developer with SQL, Supply Chain Analytics

Drone Pilot & Flight Test Technician

Technical Coordinator

I want to receive the latest job alerts for technical support and operations in oxford, eng

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