Complaints manager Work, Jobs in Oxford, Oxf (with Salaries)

Casework Manager - Complaints
University of Oxford —Oxford
- £39,424 - £47,779 a year
- Hybrid work
- Organisational skills
- Communication skills
- Annual leave
10d
Senior Complaints & PALS Officer
Oxford Health NHS Foundation Trust —Oxford
- £32,073 - £39,043 a year
- Full-time
- Continuous improvement
- Travel
- Communication skills
- Annual leave
- Employee assistance programme
3d
Senior Administration Officer - Pre-Release Team (South Central)
HM Prison & Probation Service —Bicester
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Outlook
- English
- Annual leave
- Employee discount
Customer Experience Manager
Softcat —Marlow
- Hybrid work
- Analysis skills
- Continuous improvement
- Communication skills
- Flexible schedule
1d
Compliance Manager
Home Office —Kidlington
- £41,750 - £44,250 a year
- Weekend availability
- Presentation skills
- Continuous improvement
- Travel
- Annual leave
1d
Quality Improvement Officer
OXFORDSHIRE COUNTY COUNCIL —Oxford
- £41,771 - £45,091 a year
- Part-time
- Continuous improvement
- Contracts
- Annual leave
- Employee assistance programme
Senior Customer Relationship Administrator
Crowcon Detection Instruments Limited —Abingdon
- Hybrid work
- CRM software
- Continuous improvement
- Training & development
- Free parking
- Employee assistance programme
Quick apply
Responsible Individual (Consultant)
Delphi Care Solutions —Oxford
- Monday to Friday
- Hybrid work
Quick apply
Deputy Manager
Peverel Court Care —Aylesbury
- Full-time
- Continuous improvement
- Mentoring
- Training & development
- Free parking
Quick apply
Customer Service Advisor
Hachette —Didcot
- Full-time
- Hybrid work
- Continuous improvement
- Free parking
- Employee assistance programme
Customer Relations Specialist
Valda Energy —Bicester
- Up to £26,000 a year
- Communication skills
- Annual leave
- Employee assistance programme
Departmental Business Support Officer
UK Health Security Agency —Chilton
- £35,587 - £43,244 a year
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Outlook
- Management
1d
Night Supervisor
AccorHotel —Oxford
- £27 - £28 a year
- Weekend availability
- Hotel
- Organisational skills
- Communication skills
Quick apply
Manager coffee shop
Il Botanico Oxford —Oxford
- £33,000 - £35,000 a year
- Weekend availability
- Sales
- Restaurant management
- English
- Store discount
- Annual leave
Quick apply
Head of Governance
Practice Plus Group IUC —Reading
- Up to £80,000 a year
- Remote
- Writing skills
- Microsoft Office
- Business development
1d
Regional Delivery Manager
Evri —Swindon
- £44,500 - £50,000 a year
- Full-time
- Negotiation
Registered Manager
GoodOaks Homecare —Oxford
- £38,000 - £44,000 a year
- Business development
- Organisational skills
- Leadership
Quick apply
House Manager
Abbeyfield Wessex Society —Chipping Norton
- £16.66 an hour
- Weekend availability
- Management
- Travel
- Conflict management
Quick apply
9d
Product Returns Shift Manager
Abbott Laboratories —Witney
- Full-time
- Continuous improvement
- Team management
- Organisational skills
11h
Registered Manager
Baraca Children’s Home —Oxford
- £55,000 - £60,000 a year
- Full-time
- Management
- In-person
- Care plans
Quick apply
6d

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Casework Manager - Complaints

University of Oxford -
Oxford

Apply Now

Job details

£39,424 - £47,779 a year
10 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension

Qualifications

Stakeholder liaison
Complaint handling
Post-secondary education experience
Organisational skills
Communication skills

Full job description

Casework Manager (Student Complaints)

Proctors’ Office, University Offices, Wellington Square, Oxford, OX1 2JD

Grade 7: £39,424 - £47,779 p.a.

The Proctors’ Office is seeking an experienced caseworker who will be responsible for the efficient and fair handling of individual student academic casework, principally student complaints. Working as part of a team you will manage your own portfolio of casework, undertaking investigations against the relevant University procedures, statutes and regulations. You will identify solutions, write briefings for the Proctors and draft outcome letters detailing the conclusions of the investigation. You will liaise with students and colleagues across the collegiate University as well as external contacts and members of the public.

The Proctors’ Office is an impartial and discrete team within the University which carries out work in support of decisions made by the Proctors and Assessor. The Casework Management team manages procedures and a busy caseload of complaints, appeals, and student conduct matters. They are pivotal in supporting colleagues across the University to deal with issues proactively and identify relevant learning points for the University to enhance its provision and service delivery.

The appointment is offered on a permanent basis. Hybrid working arrangements will be considered.

About you

To be successful in this role you will have:

strong organisational skills and be able to work systematically and to a high level of accuracy;
proven ability to prioritise and manage a varied workload in an efficient manner;
the ability to demonstrate tact, discretion and judgement in the handling of sensitive and confidential matters;
excellent analytical, written and verbal communication skills and demonstrable experience of working independently;
experience of casework within higher education would be an advantage.

What we offer

As an employer, we genuinely care about our employees’ wellbeing and this is reflected in the range of benefits that we offer including:

An excellent contributory pension scheme
38 days annual leave
A comprehensive range of childcare services
Family leave schemes
Cycle loan scheme
Discounted bus travel and Season Ticket travel loans
Membership to a variety of social and sports clubs

Next steps and additional Information

More information on the role and the full selection criteria can be found in the Job Description.

Applications for this vacancy are to be made online. You will be required to upload a CV and supporting statement as part of your application. The supporting statement must explain how you meet the selection criteria for the post using examples of your skills and experience.

The closing date for applications is 12.00 noon on 10 September 2026. Interviews are expected to take place during week commencing 21 September 2026 and will be in person.

Apply Now

Refine Your Search

complaints manager jobs in oxford, oxf

Casework Manager - Complaints

Senior Complaints & PALS Officer

Senior Administration Officer - Pre-Release Team (South Central)

Customer Experience Manager

Compliance Manager

Quality Improvement Officer

Senior Customer Relationship Administrator

Responsible Individual (Consultant)

Deputy Manager

Customer Service Advisor

Customer Relations Specialist

Departmental Business Support Officer

Night Supervisor

Manager coffee shop

Head of Governance

Regional Delivery Manager

Registered Manager

House Manager

Product Returns Shift Manager

Registered Manager

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