customer service coordinator Work, Jobs in oxford, oxf (with Salaries)

Customer Operations Coordinator
Carousel —Oxford
- £35,119 a year
- Full-time
- Customer service
- Computer literacy
- Analysis skills
- Employee assistance programme
Quick apply
1d
Customer Service Co-ordinator FTC
VCT Europe —Oxford
- £30,000 - £33,000 a year
- Temporary
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Flexitime
Quick apply
21h
Office Coordinator
Dalcour Maclaren —Bicester
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
5d
Events Coordinator, OxfordAQA (Fixed Term Contract)
Oxford University Press —Oxford
- £26,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee discount
8d
Sales Coordinator
Wiley —Oxford
- £25,353 - £31,384 a year
- Full-time
- CRM software
- Microsoft Excel
- Customer service
2d
Events and Marketing Coordinator
University of Oxford —Oxford
- £28,437 - £32,108 a year
- Full-time
- Administrative experience
- Organisational skills
- Communication skills
- Annual leave
8d
Ecommerce Coordinator (Customer Service, Orders & Platform Support)
Prodrive —Banbury
- Microsoft Excel
- Customer service
- In-person
- Employee discount
Customer Service &Sales Support Coordinator
Whistl UK Ltd —Marlow
- £26,000 - £28,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Customer service
- Annual leave
- Employee assistance programme
Quick apply
Customer Lettings Coordinator
Sanctuary Group —Adderbury
- £31,768 - £35,112 a year
- Full-time
- Microsoft Outlook
- Microsoft Office
- Travel
- Annual leave
- Employee discount
Quick apply
12d
Service Coordinator / Operations Administrator
See It Clean Ltd —Aylesbury
- £27,300 - £30,000 a year
- Full-time
- CRM software
- Customer service
- Supervising experience
- Employee discount
Quick apply
Short Order Coordinator
Node4 —Newbury
- Hybrid work
- Azure
- Continuous improvement
- Organisational skills
- Employee assistance programme
13d
Sales Coordinator (Open Access)
Taylor and Francis —Abingdon
- Full-time
- Hybrid work
- CRM software
- Microsoft Excel
- Salesforce
- Work from home
- Employee assistance programme
Quick apply
2d
Workwear Coordinator
Murray Uniforms —Oxford
- From £28,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Employee assistance programme
- Sick pay
Quick apply
Customer Support Coordinator
Dexion Material Handling —Swindon
- £27,500 a year
- Full-time
- Salesforce
- IT
- Financial services
- Free parking
Quick apply
Senior Digital Trading Coordinator
Mint Velvet —High Wycombe
- Full-time
- Hybrid work
- Merchandising
- Employee discount
Quick apply
Service Helpdesk Coordinator
BCAS Biomedical Services Ltd —High Wycombe
- £22,000 - £26,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Organisational skills
- Referral programme
Quick apply
13d
Freight Operations Coordinator
500 Logistics Limited —Thatcham
- £30,000 - £36,000 a year
- Full-time
- Customer service
- Microsoft Office
- In-person
- Free parking
Quick apply
Project Coordinator (Bid Team) - 12 Months Maternity Cover
Pragma —Newbury
- Sales
- Project management
- AI
Digital Designer & Ecommerce Co-ordinator
Mint Velvet —High Wycombe
- Full-time
- Hybrid work
- Sales
- Employee discount
Quick apply
Sales and Marketing Co Ordinator
Pierre Fabre —Reading
- Marketing
- Microsoft Office
- Bachelor's degree

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Customer Operations Coordinator

Carousel
Oxford

Quick apply

Job details

Full-time
£35,119 a year
1 day ago

Benefits

Company pension
Employee assistance programme
Free or subsidised travel

Qualifications

Customer service
Computer literacy
Logistics
Analysis skills
Transportation management systems
Bus driving

Full job description

Date posted: 4 February 2026

Pay: £35,119.00 per year

Job Description:

This is a full-time role, working 37.5 hours per week, based at our Cowley office, with a salary of £35,119. The role operates on a variety of shift patterns to cover our service hours, including early starts, late finishes, and occasional Saturdays. Shifts include: 5:30 am–1:30 pm, 6 am–2 pm, 8:30 am–4:30 pm, 9:30 am–5:30 pm, 10 am–6 pm, 11 am–7 pm, and one Saturday pattern of 9 am–4:30 pm. We aim to allocate shifts fairly across the team.

At the Oxford Bus Company, we believe in connecting people — to work, education, social life, and their communities.

As a Customer Operations Coordinator, you’ll be at the heart of keeping our bus services running smoothly and our passengers happy. You’ll manage bookings, respond to enquiries, and resolve issues across multiple channels, while supporting drivers and operations in real time. Using your initiative, local knowledge, and problem-solving skills, you’ll ensure customers have a seamless experience, all while acting as a friendly ambassador for Oxford Bus Company and public transport.

What you’ll do

Act as the first point of contact for all customer enquiries via phone, email, social media, online chat and in person.
Own customer complaints and incidents end to end, from investigation through to resolution and response.
Manage bookings and provide real-time operational support, including service disruptions and breakdowns.
Handle driver calls relating to delays, equipment issues, breaks and service changes.
Monitor live services, roadworks and network issues, using tracking and mapping systems to keep customers informed.
Post service updates and disruption information across appropriate channels.
Liaise with internal teams and partners to resolve customer and operational issues quickly and accurately.
Log incidents, complaints and enquiries across multiple systems.
Manage lost property enquiries and support reception and administrative duties.
Prioritise effectively, work calmly under pressure and use initiative in a fast-paced environment.
Act as a positive ambassador for Oxford Bus Company and public transport.

What we’re looking for

Confident, friendly communicator with excellent customer service skills.
Computer literate, with experience using multiple systems, internet tools, and standard office software.
Skilled in letter writing, telephone techniques, and logging enquiries or incidents accurately.
Able to take ownership of problems, follow through to resolution, and work independently.
Knowledge of Oxfordshire, High Wycombe, and surrounding areas is desirable.

What we can offer you!

Competitive salary (dependent on experience).
Free bus travel passes valid across our operators.
Pension scheme, lifestyle benefits, and Employee Assistance Programme.
26 days’ holiday plus Bank Holidays.
Career development opportunities within Oxford Bus Company and the wider Go-Ahead Group.

Our Recruitment Process

We want to make sure you have every opportunity to shine and to learn more about us too. Our process includes:

Initial chat – A friendly conversation with our Recruitment Team to discuss your experience and tell you more about the role and Oxford Bus Company.
Interview – An interview featuring competency- and values-based questions designed to understand your skills, creativity, and alignment with our company values as a few problem solving tasks!

We’ll keep you informed at each stage, and we’re always happy to answer questions along the way.

At Oxford Bus Company, we’re committed to diversity and inclusion, and welcome applications from all qualified candidates. Join us and make a real impact—help tell the story of our brands while keeping our communities connected!

Pay: £35,119.00 per year

Work Location: In person

Quick apply

Refine Your Search

customer service coordinator jobs in oxford, oxf

Customer Operations Coordinator

Customer Service Co-ordinator FTC

Office Coordinator

Events Coordinator, OxfordAQA (Fixed Term Contract)

Sales Coordinator

Events and Marketing Coordinator

Ecommerce Coordinator (Customer Service, Orders & Platform Support)

Customer Service &Sales Support Coordinator

Customer Lettings Coordinator

Service Coordinator / Operations Administrator

Short Order Coordinator

Sales Coordinator (Open Access)

Workwear Coordinator

Customer Support Coordinator

Senior Digital Trading Coordinator

Service Helpdesk Coordinator

Freight Operations Coordinator

Project Coordinator (Bid Team) - 12 Months Maternity Cover

Digital Designer & Ecommerce Co-ordinator

Sales and Marketing Co Ordinator

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