Senior duty manager Work, Jobs in Oxford, Oxf (with Salaries)

Key Accounts Manager
Drain Doctor —Brackley
- £44,000 - £46,000 a year
- Full-time
- Customer service
- Microsoft Office
- IT
- Free parking
- Life insurance
Quick apply
Senior Regional Sales Manager
Sweegen —Reading
- £115,000 - £120,000 a year
- Full-time
- Sales
- Master's degree
- Business development
- Free parking
- Annual leave
Quick apply
Category Manager (Procurement)
The Orders of St Johns Care Trust —Aylesbury
- Up to £60,000 a year
- Hybrid work
- Analysis skills
- IT
- Marketing
- Employee discount
Quick apply
Hospitality Events Manager
The Kitchen & Co —Brize Norton and Shilton
- £35,000 a year
- Weekend availability
- Hospitality
- Organisational skills
- In-person
- Free parking
- Annual leave
Quick apply
Practice Manager
Synthesis Clinic —Reading
- £50,000 - £58,000 a year
- Full-time
- Data analysis skills
- Master's degree
- Analysis skills
- Free parking
- Health & wellbeing programme
Quick apply
2d
Sales Manager
Chancellors —Oxford
- £50,000 - £80,000 a year
- Management
- Sales
- Leadership
- Employee assistance programme
Quick apply
Senior Product Manager
Adaptix —Oxford
- Full-time
- Engineering
- No degree
- Product management
Quick apply
Senior Customer Success Manager
Rocket Software —Newbury
- Full-time
- Sales
- Bachelor's degree
- Marketing
Senior Project Manager
Sisk —Oxford
- Full-time
- Contracts
- Annual leave
Quality Improvement Lead
Principal Medical Limited —Bicester
- £50,000 - £55,000 a year
- Full-time
- Microsoft Word
- Management
- Microsoft Office
- Free parking
- Sick pay
Quick apply
Hospitality Manager
Haas F1 Team —Banbury
- Weekend availability
- Hospitality
- Maintenance
- Microsoft Office
Quick apply
3h
Station Manager Promotional Process
OXFORDSHIRE COUNTY COUNCIL —Kidlington
- £50,135 - £55,301 a year
- Leadership
- Employee assistance programme
- Employee discount
Registered Manager- Children's Residential
Keys Children —Yarnton
- Up to £55,000 a year
- Driving
- Annual leave
- Employee assistance programme
Quick apply
People and Patient Manager
Dr Kenyon & Partners —Oxford
- £16.50 - £19.40 an hour
- Full-time
- Management
- GP surgery experience
- Supervising experience
Quick apply
US Senior Wholesale Manager
Joma Jewellery and Katie Loxton —Banbury
- Seasonal
- Remote
- Management
- Sales
- Travel
Academic Administration Manager
University of Oxford —Oxford
- £39,424 - £47,779 a year
- Full-time
- Management
- English
- Administrative experience
9h
Senior Healthcare Assistant
St John's Care Home —Oxford
- £13.50 an hour
- Full-time
- Medication administration
- Care experience
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
Senior Estates Manager, Milton Park, Oxford, UK
CBRE —Oxford
- Full-time
- Management
- Customer service
- IT
6d
Client Services Senior Executive
Wealthtime —Oxford
- Full-time
- Microsoft Office
- Financial services
- Communication skills
- Sick pay
9d
Duty Manager
Karamuliar ltd —Ashendon
- £12.72 - £14.00 an hour
- Microsoft Office
- Bachelor's degree
- Business
Quick apply

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Key Accounts Manager

Drain Doctor -
Brackley

Quick apply

Job details

Permanent | Full-time
£44,000 - £46,000 a year

Benefits

Free parking
Free flu jabs
Enhanced maternity leave
Enhanced paternity leave
Life insurance
Referral programme
On-site parking

Qualifications

Driving Licence
Customer service
Microsoft Office
Relationship management
IT
Customer support
Leadership
Communication skills

Full job description

PURPOSE OF THE ROLE

The Key Accounts Manager is responsible for the effective management of the company’s key and national accounts. This includes overseeing service delivery, maintaining strong client relationships, and leading a team of Key Account Administrators to ensure performance against agreed KPIs.

In addition, the role is responsible for managing the day-to-day operation of the call centre, ensuring customer enquiries are responded to promptly and effectively, and converted into work for the franchise network or corporate locations where appropriate.

KEY RESPONSIBILITIES

Leadership & Account Management

Line manage and support the Key Account Administration team.
Maintain strong and effective communication with a portfolio of Key Accounts.
Take ownership of national and key account contracts, ensuring work allocation, management, and delivery meet agreed KPIs.
Manage escalations, complaints, and service issues, ensuring timely resolution and continuous improvement.
Oversee contract renewals and ongoing account performance.
Oversee invoice processes for Key Accounts and timely processing of payments to franchisees
Onboarding and training of new team members

Performance & Process Management

Manage and continuously improve team processes in line with customer requirements.
Produce weekly and monthly performance reports for senior management.
Identify opportunities to drive additional revenue within key accounts and across the wider business.

Franchise & Operational Support

Support onboarding and training of new franchisees, including logistics and materials.
Provide day-to-day support to franchisees, including systems, enquiries, and communications.
Deliver training to franchisees on operational systems
Provide operational support to Regional Development Managers and engineers
Support corporate locations with debt management and quote follow-up activities.

Wider Business Contribution

Support Reunion planning and preparation including content development and event coordination
Assist with accreditations (e.g. ISO 9001).
Support Business Development Managers where required (e.g. training, presentations)
Contribute to system development and operational improvements (e.g., SimPRO)
Provide support to advisory council activities.

Cross-Functional Coordination

Act as a key link between Neighbourly, franchisees, and Totally 24/7, extending beyond traditional Key Account responsibilities.
Support franchise and operational queries alongside Business Development Managers team.

Additional Responsibilities

Support franchise commercial prospecting and opportunity identification.
Provide general administrative support including reporting and participation in management meetings.
Undertake any other reasonable duties within the scope of the role of the role to support the team and revenue development.

EXPERIENCE/SKILLS/KNOWLEDGE

EXPERIENCE:

· Minimum of 3 years’ experience managing a customer support or service delivery team.

· Proven experience in key account relationship management.

SKILLS / KNOWLEDGE:

· Experience using job management systems (e.g. SimPRO, Joblogic) and ideally finance systems.

· Strong IT skills, including Microsoft Office and CRM systems.

· Excellent interpersonal and communication skills.

ATTRIBUTES

· Self-motivated, proactive, and solutions focused.

· Strong team player with a collaborative approach.

· Hands-on, accountable, and results driven.

· Highly organised with the ability to manage multiple priorities.

· Effective communicator, both written and verbal.

Pay: £44,000.00-£46,000.00 per year

Benefits:

Enhanced maternity leave
Enhanced paternity leave
Free flu jabs
Free parking
Life insurance
On-site parking
Referral programme

Experience:

Customer service: 3 years (preferred)

Licence/Certification:

Driving Licence (required)

Work Location: In person

Quick apply

Refine Your Search

senior duty manager jobs in oxford, oxf

Key Accounts Manager

Senior Regional Sales Manager

Category Manager (Procurement)

Hospitality Events Manager

Practice Manager

Sales Manager

Senior Product Manager

Senior Customer Success Manager

Senior Project Manager

Quality Improvement Lead

Hospitality Manager

Station Manager Promotional Process

Registered Manager- Children's Residential

People and Patient Manager

US Senior Wholesale Manager

Academic Administration Manager

Senior Healthcare Assistant

Senior Estates Manager, Milton Park, Oxford, UK

Client Services Senior Executive

Duty Manager

I want to receive the latest job alerts for senior duty manager in oxford, oxf

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