Head of customer service Work, Jobs in Oxfordshire (with Salaries)

Head of Fire
Zeta Compliance Services Ltd —Bicester
- Full-time
- Remote
- Management
- Customer service
- Business development
- Annual leave
- Employee assistance programme
Quick apply
Head of Spa - Soho Farmhouse
Soho House & Co. —Bicester
- Continuous improvement
- Training & development
- Leadership
- Employee discount
Quick apply
Operational Performance Assurance Lead - 12 Month FTC
Leidos —Bicester
- £58,400 - £74,900 a year
- Full-time
- Contracts
- Annual leave
- Work from home
8d
Head of Security
Silverstone —Silverstone
- Part-time
- Hotel
- Leadership
Quick apply
7d
Head of Marketing
Smedley Group —Upper Heyford
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Team management
- Free parking
- Health & wellbeing programme
Quick apply
9d
Head of Professional Services
Kinetic Software —Milton Keynes
- Hybrid work
- Presentation skills
- Continuous improvement
- Team management
- Employee assistance programme
- Employee discount
Site Operations Manager
Bragg Life Sciences —Kidlington
- £45,000 - £55,000 a year
- Project management
- Continuous improvement
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
11d
Area Care Manager
Helping Hands —Oxford
- £60,000 - £80,000 a year
- Team management
- Training & development
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Head of FP&A
Infinitesima —Abingdon
- £80,000 - £90,000 a year
- Hybrid work
- In-person
- Analytics
Quick apply
Associate Peer Review Performance Manager
Wiley —Oxford
- £29,300 - £40,900 a year
- Full-time
- Bachelor's degree
Head of Sales
Chris Lewis Group —Oxford
- CRM software
- Business development
- Team management
Weekend Centre Manager, Oxford
Ali's Academy —Headington
- £15 an hour
- Part-time
- Google Suite
- Management
- Computer literacy
Quick apply
14d
Guest Operations Manager
Hilton —Towcester
- Full-time
- Hotel
- Leadership
- Employee stock purchase plan
- Annual leave
Product Manager, Wiley Online Library
Wiley —Oxford
- £40,200 - £57,533 a year
- Full-time
- Product management
- Mentoring
Assistant Meeting and Event Operations Manager
Leonardo Royal Hotel Oxford —Oxford
- Hotel
- Training & development
- Leadership
- Referral programme
Quick apply
7d
Accommodation Officer
Brasenose College —Oxford
- £32,278 - £37,508 a year
- Weekend availability
- Hotel
- University
- Guest services
- Annual leave
- Employee assistance programme
2d
Accommodation Officer
BRASENOSE COLLEGE, University of Oxford —Oxford
- £32,278 - £37,508 a year
- Weekend availability
- Customer service
- Hotel
- University
- Free parking
- Sick pay
7h
Stockroom Assistant - Bicester
RIXO —Bicester
- Weekend availability
- Customer service
- Quality control
- Communication skills
- Annual leave
- Employee discount
Head of F&B Strategy
TravelodgeHotels —Thame
- Up to £120,000 a year
- Hybrid work
- Bar
- Employee discount
Quick apply
Interim Head of Marketing
Smedley Group —Bicester
- Full-time
- Hybrid work
- Bachelor's degree
- Organisational skills
- Communication skills
- Employee assistance programme
Quick apply
9d

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Head of Fire

Zeta Compliance Services Ltd
Bicester

Quick apply

Job details

Full-time

Benefits

Annual leave
Employee assistance programme
Private medical insurance

Qualifications

Customer relationship building
Management
Client engagement
Customer service
Stakeholder liaison
Profit & loss
Business development
Client services
Leadership
Growth strategy

Full job description

At Zeta, we're looking for a commercially driven Head of Fire to lead and grow the Fire side of the business, providing strategic leadership, commercial direction, and operational excellence across our Fire Risk Assessment, Consultancy, and Training services. This role focuses on driving profitable growth, developing a high-performing team, and delivering exceptional service to our customers while taking ownership of the commercial success of the business.

If you enjoy leading successful teams, developing customer relationships, identifying commercial opportunities, and shaping the future of a growing business, this is an opportunity to make a significant impact within an ambitious and ever-growing organisation.

You will play a pivotal role in leading Zeta's Fire business, taking ownership of commercial performance, operational delivery, and strategic growth. From day one, you'll work closely with colleagues across the business to strengthen customer relationships, develop new service offerings, and drive the continued success and expansion of our Fire business.

What you receive for joining us

We believe in rewarding exceptional leadership, which is why we offer an excellent package, including a performance-related bonus and a car allowance. You’ll also have access to private healthcare, an employee assistance programme including a 24/7 mental health helpline, to support your wellbeing, along with annual leave that increases by 2 days every two years of service, plus bank holidays.

Here is a look at some of the things you will be doing

Leading Zeta's Fire business, creating a high-performing culture focused on commercial growth, customer excellence, and technical quality
Driving commercial and operational performance, with responsibility for revenue growth, profitability, productivity, and the successful delivery of business objectives
Working closely with customers and the Commercial Team to identify new business opportunities, support tenders and bids, strengthen key client relationships, and expand our Fire service offering
Leading, developing, and mentoring a team of Fire Risk Assessors and technical specialists while ensuring the highest standards of compliance, quality, and service delivery

Can you show experience in some of these areas

Significant leadership experience within Fire Safety, Fire Risk Assessment, Fire Consultancy, or a related compliance or technical services environment
A proven track record of leading and developing teams of Fire Risk Assessors or similar technical professionals, creating a high-performing culture while delivering exceptional customer service
Experience managing profit and loss performance, ideally with responsibility for a £1m-£2m business unit or service line, alongside a proven ability to drive commercial growth and profitability
A commercially astute and inspirational leadership style, with the ability to influence customers, build strong stakeholder relationships, identify new business opportunities, and drive continuous improvement

If you feel you have the skills and drive to make an impact, even if you don't meet every requirement above, we'd still love to hear from you.

Zeta is a leading provider of Fire Risk Assessment, Fire Consultancy, and Fire Safety Training services, helping organisations across the UK create safer, more compliant environments. As part of the Complii Group, you'll have the opportunity to shape the future of our Fire business, influence its continued growth, and play a key role in delivering outstanding service to customers nationwide.

Quick apply

Refine Your Search

head of customer service jobs in oxfordshire

Head of Fire

Head of Spa - Soho Farmhouse

Operational Performance Assurance Lead - 12 Month FTC

Head of Security

Head of Marketing

Head of Professional Services

Site Operations Manager

Area Care Manager

Head of FP&A

Associate Peer Review Performance Manager

Head of Sales

Weekend Centre Manager, Oxford

Guest Operations Manager

Product Manager, Wiley Online Library

Assistant Meeting and Event Operations Manager

Accommodation Officer

Accommodation Officer

Stockroom Assistant - Bicester

Head of F&B Strategy

Interim Head of Marketing

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