Foundation manager Work, Jobs in Oxshott, Sry (with Salaries)

Customer Service Manager
Lumina Rose Consulting —Woking
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- Management
- English
- Supervising experience
- Free parking
Quick apply
Customer Success Manager
Plain —London
- £180,000 - £215,000 a year
- Full-time
- Hybrid work
- Sales
- APIs
Web & Digital Manager
The Lucy Faithfull Foundation —Epsom
- £38,000 a year
- Full-time
- Hybrid work
- Project management
- Communication skills
- Annual leave
- Work from home
Quick apply
3d
Stakeholder Relations Manager
NARTAM Foundation for Arts and Media Ltd. —Watford
- £7,100 a month
- Full-time
- In-person
- Communication skills
Quick apply
2d
Service Delivery Manager Associate
Ericsson —Sutton
- Computer Science
- Engineering
- English
21h
Services Manager - Terminals
Heathrow —London
- Full-time
- Leadership
- Communication skills
16h
Customer Success Manager, Beneficial Deployments, EMEA
Anthropic —London
- £165,000 - £195,000 a year
- Hybrid work
- Spanish
- Bachelor's degree
- APIs
- Flexible schedule
Communications Officer (Engagement and Events)
Surrey and Borders Partnership NHS Foundation Trust —Leatherhead
- £33,677 - £40,996 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
11d
Senior Operational Resilience Manager
Expedia —London
- £173,000 - £277,000 a year
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
3d
People Operations Manager
Tecknuovo —London
- Hybrid work
- Human resources
Head of Performance Improvement
North London NHS Foundation Trust —London
- £88,250 - £100,355 a year
- Full-time
- Annual leave
6d
Admin Team Leader
Kingston and Richmond NHS Foundation Trust —Kingston upon Thames
- £33,262 - £36,027 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Annual leave
3h
IT Manager
Cazoo —Richmond
- Hybrid work
- Windows
- IT
- Employee discount
- Referral programme
Senior Strategy & Transformation Lead
Central and North West London NHS Foundation Trust —London
- £75,328 - £86,114 a year
- Full-time
5d
Delivery Manager
Royal Borough of Greenwich —London
- £49,056 - £52,194 a year
- Mentoring
- In-person
- Annual leave
- Employee discount
6d
Sr Manager, PayPal+ UK Lead
paypal —London
- Full-time
- Hybrid work
- Analysis skills
- Bachelor's degree
- Travel
- Annual leave
Support Manager, UK
Stream —London
- £50,000 - £60,000 a year
- Hybrid work
- Management
- Financial services
- AI
- Annual leave
Quick apply
6d
Guardian Foundation - Communications Manager
Guardian News & Media —London
- £42,000 - £45,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Project management
- Communication skills
- Annual leave
- Employee discount
3d
Customer Support - Manager, LONDON
nsave —London
- Full-time
- Communication skills
- Annual leave
- Gym membership
Quick apply
Product Manager
Royal Borough of Greenwich —London
- £52,194 - £55,323 a year
- Full-time
- Hybrid work
- Product management
- Annual leave
- Employee discount
11d

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Customer Service Manager

Lumina Rose Consulting
Woking

Quick apply

Job details

Permanent | Full-time
£40,000 - £60,000 a year

Benefits

Free parking
Private medical insurance
On-site parking

Qualifications

Management
Logistics
English
Supervising experience
Project management
Communication skills

Full job description

Role Overview

My client is seeking a Customer Service Manager to join a quiet, considered homeware brand. Reporting into senior leadership, you will lead and professionalise the customer service function, embedding a leadership culture, strengthening foundations across people, process and systems, and delivering excellent customer experiences that reflect our brand. This is a senior hire responsible for day‑to‑day business management activities and for driving the strategic changes needed as the business scales.

Hybrid, with some onsite presence (~3 days per week)

Key Responsibilities

Lead and manage the customer service team and any PAs/administrative resources; ensure roles, responsibilities and execution are clear and effective.
Drive business management activities across customer service: operational governance, leadership structure, and decision frameworks that support consistent delivery.
Shape and implement organisational design and leadership culture for the customer function; advise and work with senior leaders on structure, accountabilities and resource planning.
Provide strategic support: translate leadership priorities into clear programmes of work and ensure timely execution and delivery.
Project and resource planning: scope, prioritise and track projects and cross‑functional initiatives affecting customer outcomes.
Budget tracking and financial oversight for the customer service area; ensure efficient use of resource and deliver against agreed budgets.
Oversee third‑party relationships and supplier performance where applicable (logistics, contact centre vendors, etc.).
Ensure operational delivery against service expectations (response times, resolution SLAs, proactive comms) and drive continuous improvement.
Monitor customer feedback and performance data; use insights to reduce repeat contacts, refunds and complaints and to inform product, packaging and operations teams (e.g., damage‑on‑arrival, installation queries).
Ensure the PA(s) and support staff are delivering required tasks, and provide coaching and development to frontline and management staff.

Experience & Skills Required

Significant experience at consultant / senior manager / MD / Head of function level, ideally with advisory consultancy or PMO background; proven experience advising on organisational design and operations.
Experience working with multinationals or scaling retailers, and familiarity with the interplay between operations, finance and customer systems/data flows.
Demonstrable track record of driving operational change, creating governance, and delivering against KPIs in a customer‑facing environment.
Strong programme and project management skills: resource planning, budget control, prioritisation and delivery focus.
Commercially minded with experience reducing cost‑to‑serve through self‑serve, process improvements and root‑cause fixes.
Excellent stakeholder management and communication skills; ability to work with senior leaders and across Product, Ops, Logistics and Finance.
Experience of establishing and monitoring meaningful performance metrics and translating them into actions.
Previous experience in furniture, homeware or a related retail sector is highly desirable but not essential.

What's on offer

A senior role within a thoughtful, growing brand with a clear, design‑led ethos.
Opportunity to shape a customer function and leadership structure at a pivotal stage of growth.

Pay: £40,000.00-£60,000.00 per year

Benefits:

Free parking
On-site parking
Private medical insurance

Work Location: Hybrid remote in Woking GU21 4XS

Quick apply

Refine Your Search

foundation manager jobs in oxshott, sry

Customer Service Manager

Customer Success Manager

Web & Digital Manager

Stakeholder Relations Manager

Service Delivery Manager Associate

Services Manager - Terminals

Customer Success Manager, Beneficial Deployments, EMEA

Communications Officer (Engagement and Events)

Senior Operational Resilience Manager

People Operations Manager

Head of Performance Improvement

Admin Team Leader

IT Manager

Senior Strategy & Transformation Lead

Delivery Manager

Sr Manager, PayPal+ UK Lead

Support Manager, UK

Guardian Foundation - Communications Manager

Customer Support - Manager, LONDON

Product Manager

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