Job Description
Call Centre telephonist/receptionist based at Dr Jefferies & Partners.
Our staff value the opportunity to work in a supportive culture and, we ensure our team are well rewarded for their contribution. By joining us now you can play a role in shaping our organisation that continues to put customers care first. Whatever the challenges ahead, we are prepared to face them as one team.
We are seeking exceptionally motivated individuals to join our friendly dynamic team. In return for your dedication and hard work, we offer well-established, structured mentoring and staff development packages to support you in your role.
This is a busy GP surgery based in Fulham. To be successful in the role you will need the following attributes and experience:
You must be customer focused
You must have a positive attitude and work well within a team
You must be reliable and have excellent time keeping
You must enjoy speaking to people on the telephone
You must have a very clear and professional telephone manner
You must be IT literate, be able to use a keyboard and worked with computer packages
You must be energetic and hard working
On occasions, you must be able to handle irate callers, be able to calm them down and help to resolve their issues.
Your role would be to receive telephone calls and queries from patients and colleagues.
Experience required of working in a call Centre, switchboard, customer service environment or the NHS would be an advantage. In return there will be in-house training and on-the-job training with career development opportunities. Working in a GP practice is preferred.
The successful applicants will be proactive team members who can demonstrate efficient organisational and prioritisation skills in order to contribute to the smooth effective operation of the outpatient team.
Working hours will be on a rota basis. Therefore you must be flexible to be able to cover these hours in the future if successful in the role.
We do not contact applicants with the outcome of shortlisting. If you do not hear from us within a week of the first assessment you have not been shortlisted.
Benefits
- Salary: £24,852 for total hours 37.5 hours.
- depending on skills and experience in Primary care as per above description
- You will be expected to work two late shifts until 6:30pm, 3 shifts from 8am-3:30pm.
- Post probationary period, eligibility to our twice yearly profit share bonus scheme
- 1 Saturday per month 8-3pm
- NHS Pension scheme
- Hot Drinks and Breakfast on site every day.
Job Types: Part-time, Permanent
Salary: From £24,852 per year
Benefits:
- Casual dress
- Company pension
- Discounted or free food
- Profit sharing
Schedule:
- Day shift
- Monday to Friday
- One Saturday per month
Experience:
- Medical Receptionist: 1 year (required)
Work Location: In person
Job Type: Full-time
Pay: From £24,852.00 per year
Benefits:
- Company pension
- Discounted or free food
- Profit sharing
Application question(s):
- Have you worked in a GP Practice in the UK?
Experience:
- Receptionist in the UK in medical setting : 1 year (required)
Work Location: In person
