Customer experience leader Work, Jobs in Paddington, Gtl (with Salaries)

Customer Service Representative
HSBC Global Services Limited —London
- From £25,500 a year
- Full-time
- Customer service
- Communication skills
- Employee discount
9d
Assistant General Manager
Draughts —London
- Part-time
- Employee discount
Quick apply
General Manager - Samsung Experience Store
Partner Retail Services —London
- From £55,000 a year
- Full-time
- Management
- Retail management
- Leadership
- Employee discount
Quick apply
Sales Support Team Leader
Entel UK Ltd —Borehamwood
- Up to £35,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Free parking
- Referral programme
Quick apply
Customer Team Leader
Co-op —Fulham
- £15.73 an hour
- Overtime
- Merchandising
- Bakery
- Team management
- Store discount
- Employee discount
6d
General Manager - Operations
Electric Star Ltd —Hackney
- £39,000 - £40,000 a year
- Full-time
- Serving
- Hospitality
- Supervising experience
Quick apply
Customer Care & Quality Team Leader
Clarion Housing Group —North London
- £37,854 - £47,319 a year
- Full-time
- Hybrid work
- Travel
- Communication skills
7h
Client Engagement Manager
Monotype —London
- Full-time
- Analysis skills
- Travel
- Mentoring
Store Manager
Aldi —London
- Up to £69,000 a year
- Annual leave
Zara Covent Garden Customer Experience Manager
INDITEX —London
- Weekend availability
- Sales
- Contracts
- Leadership
Quick apply
Team Coordinator – Audible Content International
Amazon.com —London
- Full-time
- Management
Receptionist Monday-Friday
CH&CO —London
- £35,000 a year
- Full-time
- Hospitality
- Employee discount
4d
General Manager - Cocktail Bar
Bee Hospitality —London
- Up to £75,000 a year
- Full-time
- Serving
- Hospitality
- Bar
Quick apply
Universal Banker
HSBC Global Services Limited —London
- From £27,200 a year
- Full-time
- Customer service
- Communication skills
- Employee discount
9d
VP, Customer Experience & Services
ComplyAdvantage —London
- £225,000 - £290,000 a year
- AI
- Leadership
- Annual leave
- Employee discount
Quick apply
3d
Senior Waiter/Waitress – Floor & Guest Experience Coordinator
Mariage Frères —London
- Weekend availability
- Serving
- Hospitality
- Customer service
- Store discount
- Annual leave
Quick apply
Contact Centre Team Leader
Wandle Housing Association Limited. —London
- £40,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Analysis skills
Fundraising Operations Lead
Scope —London
- £50,133 a year
- Full-time
- Hybrid work
- Customer service
- Leadership
- Work from home
- Employee discount
4d
Workplace Operations Coordinator - London
Brave —London
- £50,000 - £60,000 a year
- Customer service
- JavaScript
- Human resources
11d
Customer Service Representative - Packaging
ProAmpac Grimsby —London
- £32,000 - £34,000 a year
- Hybrid work
- CRM software
- Customer service
- Organisational skills
Quick apply
4d

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Customer Service Representative

HSBC Global Services Limited -
London

Apply Now

Job details

Full-time
From £25,500 a year
9 days ago

Benefits

Company pension
Private medical insurance
Employee discount

Qualifications

Customer service
Communication skills

Full job description

What you'll do

The role of a Customer Service Representative is to provide our customers with an outstanding service we can all be proud of, by taking ownership of customers’ transactional or service requests and answering specific product queries. Our Customer Service Representatives also educate our customers around HSBC self-service devices and actively speak to them around HSBC’s digital platforms, giving them the choice of how they wish to bank with us.

We are looking for people who are passionate about delivering an outstanding customer experience, people who are ambitious and have a helpful personality. Previous Customer Service experience is helpful, but is not essential, what we are really interested in is someone who can hold a conversation and who has a genuine passion for going above and beyond for customers – everything else we can teach you!

At HSBC we are passionate about coaching and developing our people, you will have access to our learning platform and the opportunity to develop yourself and your career further.

Within this role you will:

Provide exceptional face-to-face customer service in a timely manner whilst working in a fast-paced busy Branch environment and adhering to our policies and procedures.
Process a wide range of transactions, whilst maintaining a high degree of accuracy
Have excellent attention to detail.
Play a supporting role in educating our customers around HSBC self-service devices and alternative digital banking platforms.
Collaborate as part of the dynamic Branch team and actively seek to improve workflows and processes to make banking with HSBC easier for our customers.

What do I need to be successful?

Demonstrate excellent communication skills enabling you to engage in effective conversations, build strong connections and show empathy to our customers.
The ability to take ownership of customer enquiries through to resolution - you will pride yourself on delivering a customer experience that exceeds expectations, delivering a personalised, friendly & efficient service.
Be resilient to a continuous changing environment.

When & where you'll work

Our Full-Time roles are 35 hours per week between the hours of Monday to Friday 09:00-17:00 and Saturday 09:00-13:30. (Not all our branches are open on a Saturday) This is a full time position that requires you to work 35 hours per week. Please note if you are on a student visa that does not allow you to work 35 hours per week, unfortunately, we will not be able to progress your application. There may be times when we may ask you to support other local branches within a reasonable distance to you with any additional costs reimbursed in line with HSBC Expenses Policy.

Your Training

You’ll receive full training in-branch to get you up to speed with the specifics of your job role, the systems you will use, as well as the products and services that HSBC offer. Our Customer Service Representative training course is 8 days in total split over 2 weeks.

As our training is important, we require you to attend the whole course therefore you will be unable to take holidays during your training period.

What You’ll Get!

We offer an attractive minimum starting salary of £25,500 based on 35 hours per week, plus an annual discretionary performance bonus.

You will also receive:

Over six weeks’ holiday. This includes bank and public holidays with the option to buy more.
Perks at Work Benefit where you will be able to access to 30,000+ national & local employee discounts.
A market-leading employer Pension contribution
BUPA Healthcare
Life Assurance, equivalent to four times your annual salary
Access to a flexible benefits platform offering upgrades to Health Club Memberships, Retail Voucher Cards, Car Breakdown Cover and more.
Sharesave schemes – a monthly savings plan linked to an option to buy shares in HSBC at a discounted rate.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:

Email: [email protected]

Telephone: +44 207 832 8500

Apply Now

Refine Your Search

customer experience leader jobs in paddington, gtl

Customer Service Representative

Assistant General Manager

General Manager - Samsung Experience Store

Sales Support Team Leader

Customer Team Leader

General Manager - Operations

Customer Care & Quality Team Leader

Client Engagement Manager

Store Manager

Zara Covent Garden Customer Experience Manager

Team Coordinator – Audible Content International

Receptionist Monday-Friday

General Manager - Cocktail Bar

Universal Banker

VP, Customer Experience & Services

Senior Waiter/Waitress – Floor & Guest Experience Coordinator

Contact Centre Team Leader

Fundraising Operations Lead

Workplace Operations Coordinator - London

Customer Service Representative - Packaging

I want to receive the latest job alerts for customer experience leader in paddington, gtl

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