Head of operations Work, Jobs in Paddington, Gtl (with Salaries)

Head of Customer Experience
Stellify —London
- £95,000 - £110,000 a year
- Hybrid work
- CRM software
- Team management
Quick apply
Head of Operations
Restaurant Associates —London
- £95,000 - £100,000 a year
- Hospitality
- Leadership
Head of Area Operations
Achieve together —London
- £65,000 - £75,000 a year
- Employee discount
Quick apply
Head of Customer Operations
Skin Analytics Ltd —London
- Full-time
- Hybrid work
- Continuous improvement
- Training & development
- AI
- Annual leave
Quick apply
12d
Head of PMO client
NHS England —London
- £94,356 - £108,814 a year
- Full-time
- Project management
- Annual leave
22h
Head of Operations
Sessions —London
- £65,000 - £75,000 a year
- Hybrid work
- Hospitality
- Management
- English
- Employee assistance programme
Quick apply
Head of Leisure Operations
Vision Redbridge, Culture & Leisure —London
- £59,796 a year
- Full-time
- Leadership
- Health & wellbeing programme
- Gym membership
Quick apply
8h
Head of Operations
Wearegrip —London
- Continuous improvement
- Recruiting
- Contracts
- Annual leave
- Work from home
14d
Head of Operations
Bodylogics —Barnet
- £50,000 - £80,000 a year
- Full-time
- Business development
- Continuous improvement
- Mentoring
- Profit sharing
- Employee discount
Quick apply
8d
Head of Operations
StrideUp —London
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Financial services
- Life insurance
Quick apply
Head of Operations
United Synagogue —Hampstead
- Organisational skills
- Communication skills
Head of Customer Experience
Galeta —London
- £60,000 - £70,000 a year
- Full-time
- CRM software
- Hospitality
- Management
- Employee discount
Quick apply
Head of Operations
CarbonChain —London
- Leadership
- Communication skills
- Annual leave
Operations Director
Lane7- Operations —London
- Up to £140,000 a year
- Full-time
- Hospitality
- Bar
- Continuous improvement
- Referral programme
Quick apply
Allocator
Muji —London
- Full-time
- Microsoft Excel
- Merchandising
- Analysis skills
- Work from home
- Employee discount
Quick apply
5d
Head of People Operations
Kooth —London
- £70,000 a year
- Full-time
- Hybrid work
- Project management
- Bachelor's degree
- Continuous improvement
- Annual leave
- Employee assistance programme
Quick apply
Head of Revenue Operations
Choco —London
- Full-time
- Hybrid work
Head of Deal Desk - International
Anthropic —London
- £285,000 a year
- Hybrid work
- Bachelor's degree
- Communication skills
- Flexible schedule
12d
Head of Operations - Maternity Cover
Plumerai —London
- Full-time
- Hybrid work
- Continuous improvement
- Organisational skills
- Contracts
- Annual leave
- Flexible schedule
Quick apply
Head of Business Operations / COO
OKX —London
- English
- Bachelor's degree
- AI

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Head of Customer Experience

Stellify
London

Quick apply

Job details

£95,000 - £110,000 a year

Benefits

Company pension

Qualifications

CRM software
Business processes
Internal department liaison
Team management

Full job description

Head of Customer Experience

London (office 3 to 4 days per week) | £95,000 to £110,000

Own the post-purchase customer experience for a high-growth online consumer business serving millions of customers a year. Reporting to the VP of Customer Experience, you'll lead the strategy and the team that decide how every customer journey and touchpoint works after the point of sale.

The product is complex and the stakes for customers are high: when they get in touch, it matters. Millions of customers, digital-first delivery, and contact that spikes at the moments people care most about. Designing journeys that work and bring commercial value to the organisation is one of the key success measures.

What you'll own

The post-purchase customer experience strategy: every journey, every touchpoint, and the decisions about how they change
Customer journey mapping and friction hunting: using data and customer insight to find where experiences break, then fixing the process rather than the symptom
The post-purchase communications strategy, working with the communications lead so every message earns its place
Alignment with contact centre operations: designed journeys that hold up against real volumes, real spikes and real operational constraints
The customer experience technology agenda: making sure the platforms behind the experience are doing what the strategy needs
A multidisciplinary team: mentoring, developing, and building a culture that ships improvements rather than decks

You'll work across Data and Insights, Product, Commercial, Finance, Workforce Planning and Customer Operations, and you'll be trusted to set the direction.

Our ideal applicant

A customer leader: currently leading a customer experience or customer journey function in a high-volume consumer business
Has worked where the product is complex and the customer's moment of need is high-stakes, and knows how that changes journey design
Proven at journey mapping and process improvement with measurable results, revenue or cost, attached
Fluent in customer experience technology, CRM platforms and what contact centre operations can actually absorb
Influences across departments without owning them: commercial, product and operational leaders take this person's calls
Strategic and analytical in equal measure, and clear when explaining complex things to people who are busy

The package

£95,000 to £110,000
London office, 3 to 4 days per week
Pension with employer contribution
25 days holiday plus bank holidays, rising with service
Personal training budget
Enhanced parental leave

Quick apply

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head of operations jobs in paddington, gtl

Head of Customer Experience

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Head of Area Operations

Head of Customer Operations

Head of PMO client

Head of Operations

Head of Leisure Operations

Head of Operations

Head of Operations

Head of Operations

Head of Operations

Head of Customer Experience

Head of Operations

Operations Director

Allocator

Head of People Operations

Head of Revenue Operations

Head of Deal Desk - International

Head of Operations - Maternity Cover

Head of Business Operations / COO

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