Technical support specialist Work, Jobs in Padworth, Brk (with Salaries)

Second Line Support
SOUTHERN COMMUNICATIONS LIMITED —Basingstoke
- £29,000 - £35,000 a year
- Full-time
- Customer service
- Mentoring
- In-person
- Free parking
- Employee assistance programme
Quick apply
8d
RMA Coordinator / Technical Support Specialist
Habitech LTD —Basingstoke
- £25,000 a year
- Full-time
- Microsoft Excel
- Customer service
- Quality control
Quick apply
Tech/Data Support Officer
Dingley's Promise —Newbury
- £22,000 a year
- Part-time
- Hybrid work
- Data entry
Quick apply
1d
Systems & Database Administrator
More House School —Farnham
- £45,000 - £50,000 a year
- 8 hour shift
- IT
- In-person
- School
Quick apply
12d
Clinic Coordinator and Research Administrator
Synthesis Clinic —Reading
- £20 - £25 an hour
- Part-time
- Hybrid work
- Writing skills
- Administrative experience
- In-person
Quick apply
6h
Kubernetes Specialist
CGI —Reading
- Full-time
- DevOps
- Scripting
- Agile
Quick apply
Trainee - Electrical Thermographic (Thermal Imaging) Engineer
Red Current —Aldermaston
- Full-time
- Microsoft Word
- Engineering
- Maintenance
- Annual leave
Software Tester
AKONI TECHNOLOGIES LTD —Reading
- £30,000 - £45,000 a year
- Full-time
- Hybrid work
- Software troubleshooting
- APIs
- Communication skills
- Free parking
Quick apply
2d
Joinery - CAD Designer
Greenborne —Basingstoke
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
IT Support Technician
Palace International Ltd. (trading as Spectro | Jet-Care) —Odiham
- £25,000 - £35,000 a year
- Full-time
- Computer Science
- No degree
- Travel
- Free parking
- Annual leave
Quick apply
Technical Service Specialist
Jenoptik AG —Farnborough
- Computer Science
- Bachelor's degree
- Communication skills
- Free parking
- Annual leave
Junior CAD Designer
SkyLofts —Farnborough
- £25,500 - £32,000 a year
- Full-time
- Computer literacy
- Computer skills
- In-person
- Free parking
- Annual leave
Quick apply
Identity & Access Specialist
The AA —Basingstoke
- Full-time
- Hybrid work
- Analysis skills
- Annual leave
- Employee assistance programme
2d
Technical Support Engineer (US hours)
proventeq —Reading
- Hybrid work
- Databases
- Travel
- SharePoint
Logistics Business Analyst – 12-month FTC
Grundon —Beenham
- Full-time
- Analysis skills
- Continuous improvement
- Organisational skills
Quick apply
IT Specialist
Nomios —Basingstoke
- Full-time
- Remote
- Azure
- Communication skills
Quick apply
Technical Presales Specialist
TD Synnex —Bracknell
- Full-time
- Hybrid work
- Communication skills
- Annual leave
Technical Solutions Specialist (Geophysicist)
Seequent —Reading
- Travel
Delivery Specialist
Castle Trust Bank —Basingstoke
- Full-time
- Hybrid work
- Computer Science
- Analysis skills
- No degree
- Employee assistance programme
- Employee discount
Quick apply
Customer Support Specialist (DataCosmos)
Open Cosmos —Didcot
- Hybrid work

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Second Line Support

SOUTHERN COMMUNICATIONS LIMITED
Basingstoke

Quick apply

Job details

Permanent | Full-time
£29,000 - £35,000 a year
8 days ago

Benefits

Free parking
Company pension
Canteen
Employee assistance programme
Referral programme
Sick pay
On-site parking

Qualifications

Technical troubleshooting
Driving Licence
Customer service
Software deployment
Incident queue management
Mentoring junior staff
IT service management
User account provisioning
Ticket management
User account management
IT permissions management
Ticket management systems
Mentoring
Technical support incident logging
Technical writing
Communication skills
Help desk

Full job description

You will be responsible for providing second line IT support to internal users across SCG, handling escalated issues from first line and resolving more complex technical problems.

Responsibilities:

Receiving and resolving escalated tickets from First Line Service Desk. 
Diagnosing and resolving more complex technical issues that cannot be resolved at first line. 
Escalating issues to Infrastructure, Security, or specialist teams when required. 
Providing guidance and support to First Line colleagues on technical matters. 
Supporting EUC endpoint protection activities by ensuring end-user devices are covered by protection software. 
Supporting software deployment activities, rolling out EUC software to users. 
Supporting EUC patch management activities to ensure software is updated to the latest, secure versions. 
Supporting identity and access administration activities in compliance with defined IAM policies, including more complex account provisioning and access requests. 
Supporting user training activities to ensure users are trained to use IT systems effectively. 
Supporting the development of end-user documentation to help users utilise systems and services. 
Staying informed about SLA targets and working to achieve them. 
Being kept informed during major service outages to understand the impact on users and support communications
Accurately logging all support interactions and resolution details in the ticketing system. 
Contributing to the maintenance and improvement of knowledge base articles and end-user documentation.

Skills and Experience:

Strong communication skills, with the ability to communicate technical subjects in non-technical ways to users. 
Customer-focused approach with a commitment to delivering excellent service. 
Solid understanding of IT support principles and end-user computing technologies. 
Strong diagnostic and problem-solving skills across a breadth of IT disciplines. 
Experience with identity and access administration, endpoint protection, and software deployment. 
Ability to guide and mentor First Line colleagues to develop their skills. 
An understanding of ITIL service management principles.

Benefits:

25 Days Holiday
Birthday Day Off
Buy Holiday Scheme
Career Development and Progression Opportunities
Employee Assistance Programme
Enhanced Company Sick Pay
Discounted Retail Vouchers
Reduced Gym Membership
SCG Mobile Benefit
Employee Referral Bonus
Annual Salary Reviews
Pension Scheme
Onsite Canteen (offering free croissants and free freshly made soup daily)
Free On-Site Parking
Charity Events

SCG is proud to be an equal opportunities employer.
We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010.

We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.

Pay: £29,000.00-£35,000.00 per year

Licence/Certification:

Driving Licence (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

technical support specialist jobs in padworth, brk

Second Line Support

RMA Coordinator / Technical Support Specialist

Tech/Data Support Officer

Systems & Database Administrator

Clinic Coordinator and Research Administrator

Kubernetes Specialist

Trainee - Electrical Thermographic (Thermal Imaging) Engineer

Software Tester

Joinery - CAD Designer

IT Support Technician

Technical Service Specialist

Junior CAD Designer

Identity & Access Specialist

Technical Support Engineer (US hours)

Logistics Business Analyst – 12-month FTC

IT Specialist

Technical Presales Specialist

Technical Solutions Specialist (Geophysicist)

Delivery Specialist

Customer Support Specialist (DataCosmos)

I want to receive the latest job alerts for technical support specialist in padworth, brk

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