Guest experience manager Work, Jobs in Paignton, Dev (with Salaries)

General Manager
Lincombe Hall Hotel —Torquay
- From £52,000 a year
- Full-time
- Hospitality
- Management
- Customer service
Quick apply
7d
Accommodation Manager
Park Holidays UK —Paignton
- £29,419 a year
- Full-time
- Hospitality
- Sales
- Team management
- Employee assistance programme
- Employee discount
Deputy Manager
Twenty1 LTD —Torquay
- From £34,000 a year
- Full-time
- Bar
- Management
- Culinary experience
- Employee discount
Quick apply
23h
Hotel - Duty Manager
Premier Inn —Paignton
- Up to £13.86 an hour
- Full-time
- Hotel
- Organisational skills
- Leadership
- Employee discount
Quick apply
11d
Senior Community, Participation & Volunteering Manager
National Trust —Plymouth
- £36,621 a year
- Weekend availability
- Analysis skills
- Free parking
- Employee assistance programme
9d
Restaurant General Manager
KFC —Torbay
- £38,000 - £42,000 a year
- Full-time
- Restaurant
- Employee assistance programme
- Employee discount
13d
Operations Manager
TLH Leisure Resort —Torquay
- £27,872 a year
- Weekend availability
- Hospitality
- Management
- Hotel
- Annual leave
- Employee discount
Quick apply
8d
General Manager - Torbay
KFC South West —Torbay
- £38,000 - £42,000 a year
- Full-time
- Restaurant
- Employee discount
13d
Leisure Manager
Park Holidays UK —Dawlish Warren
- £13.21 an hour
- Part-time
- Hospitality
- Sales
- Customer service
- Employee assistance programme
- Employee discount
General Manager
Heydays —Exmouth
- £40,000 - £50,000 a year
- Full-time
- Hospitality
- Bar
- Customer service
- Free parking
Quick apply
11d
Reservationist
The Imperial Torquay - Sales / Res / Events —Torquay
- £13 an hour
- Part-time
- Customer service
- No experience needed
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
Estate Agent
The Property Experts —Paignton
- £8,400 a month
- Remote
- Sales
- Administrative experience
Quick apply
Front of House Supervisor
The Pig And Whistle Inn, Totnes TQ9 6LT —Totnes
- £13.00 - £13.25 an hour
- Part-time
- Serving
- Hospitality
- Bar
- Free parking
- Employee discount
Quick apply
4d
Accommodation Manager (PHACMGR)
Park Holidays UK —Dawlish Warren
- £13.21 an hour
- Part-time
- Hospitality
- Sales
- Team management
- Employee assistance programme
- Employee discount
Leisure Team Leader
Finlake Resort &Spa —Newton Abbot
- £28,225.60 a year
- Weekend availability
- Hospitality
- Leadership
- Communication skills
- Sick pay
Quick apply
12d
Event Manager
Ocean —Exmouth
- £28,000 - £30,000 a year
- Weekend availability
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
6d
Reception Manager
Gidleigh Park - Reception —Chagford
- £32,000 - £34,000 a year
- Full-time
- Hotel
- Restaurant
- Hotel experience
- Free parking
- Employee assistance programme
Quick apply
14d
General Manager
Rockfish Torquay Restaurant - Vacancies —Torquay
- £36,000 - £40,000 a year
- Overtime
- Restaurant
- Referral programme
Quick apply
Front of House Staff (Part Time)
The Pig And Whistle Inn —Totnes
- £10.85 - £12.71 an hour
- Part-time
- Serving
- Hospitality
- Bar
- Employee discount
- Flexible schedule
Quick apply
3d
Assistant Manager
Miller & Carter - Exeter —Exeter
- Up to £36,000 a year
- Full-time
- Management
- Mentoring
- Restaurant
- Annual leave
- Employee discount
Quick apply
13d

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General Manager

Lincombe Hall Hotel -
Torquay

Quick apply

Job details

Full-time
From £52,000 a year
7 days ago

Benefits

Company pension

Qualifications

Hospitality
Operating systems
Management
Customer service
Accounting software
Quality management
Personal Licence
Human resources
Food safety
Leadership
Hotel experience

Full job description

Relocation: Reasonable moving expenses available for the right candidate

About Lincombe Hall Hotel

Lincombe Hall Hotel is a leading independent boutique hotel in Torquay, offering 46 beautifully appointed rooms, a luxury full‑service spa, indoor and outdoor pools, premium leisure facilities, and exceptional guest experiences. The hotel is part of a small but growing hospitality group that also owns Hadley Park House Hotel in Telford.

We are seeking an experienced, dynamic, and service‑driven General Manager to lead the hotel’s operations, guest experience, commercial performance, and team culture.

Reporting to the Director, this is an exciting opportunity for a hotel leader who enjoys delivering exceptional guest experiences and building a high-performance team while improving overall business performance.

As General Manager, you will have responsibility for the operational and financial performance of the Hotel & Spa, leading the leadership team and ensuring every department is aligned to deliver outstanding service, strong commercial results and a positive team culture.

Position Summary

The General Manager is the senior‑most leader responsible for all aspects of hotel operations, commercial performance, guest satisfaction, and team leadership at Lincombe Hall Hotel. This role requires a seasoned hospitality professional with experience managing a hotel that includes a pool, and ideally, a full‑service high‑end spa.

The ideal candidate will bring:

Strong operational leadership
Proven commercial acumen
Exceptional people management skills
Experience managing premium leisure facilities
Ability to oversee or support multi‑property operations
Strong marketing literacy, including digital and social media channels

This is a hands‑on leadership role requiring presence, engagement, and a commitment to excellence.

Key Responsibilities

1. Strategic & Commercial Leadership

Lead the hotel’s commercial strategy to maximise revenue, profitability, and market positioning.
Oversee budgeting, forecasting, financial planning, and cost control.
Analyse performance metrics and implement strategies to improve occupancy, ADR, RevPAR, and guest satisfaction.
Collaborate with Group leadership on multi‑property initiatives and shared efficiencies.

2. Full Operational Oversight

Ensure smooth daily operations across all departments: Front Office, Housekeeping, Spa, Leisure, Food & Beverage, Maintenance, and Events.
Maintain exceptional standards of cleanliness, presentation, and service throughout the hotel.
Ensure the pool, spa, and leisure facilities operate safely, efficiently, and in line with regulatory requirements.

3. Spa & Leisure Management

Oversee the high‑end spa operation, ensuring premium service delivery and strong commercial performance.
Ensure compliance with health, safety, and treatment standards.
Support spa leadership in staff development, scheduling, and guest experience.

4. People Leadership & Culture

Lead, motivate, and develop a diverse team across all departments.
Foster a positive, professional, and guest‑focused culture.
Oversee recruitment, training, performance management, and staff engagement.
Ensure compliance with HR policies and employment legislation.

5. Guest Experience Excellence

Champion exceptional customer service and personalised guest experiences.
Maintain strong ranking and positive reviews on multiple digital platforms.
Respond to guest feedback and resolve issues promptly and professionally.
Maintain the hotel’s reputation for quality, comfort, and hospitality.

6. Marketing & Digital Engagement

Oversee and support marketing initiatives across multiple channels.
Ensure strong presence on social media, review platforms, and digital advertising channels.
Collaborate with the Group’s marketing resources to drive brand visibility and direct bookings.

7. Multi‑Property Collaboration

Work closely with the Group Director and leadership team to align standards, share best practices, and support cross‑property initiatives.
Provide guidance or oversight for operational improvements at the Group’s second hotel in Telford when required.

Required Experience & Qualifications

Must hold a valid right to work in the UK.
Preferably a degree in hospitality management.
Minimum 5 years’ experience in hotel management, including leadership of a property with upscale amenities and preferably a full‑service spa.
Proven track record of delivering strong commercial results.
Experience in hotel operating systems and accounting software.
Strong knowledge of HR policies, procedures, fire regulations, health & safety, water quality management and food safety
Experience in independent or boutique hotels preferred.
Strong understanding of digital marketing, social media, and multi‑channel guest acquisition.
Hold a personal license for the sale of alcohol.
Demonstrated ability to lead and inspire large teams.
Strong financial literacy and operational discipline.
Excellent communication, interpersonal, and conflict‑resolution skills.

Compensation & Benefits

£52,000 + starting salary (depending on experience)
Relocation support (reasonable moving expenses)
Pension contributions
Opportunities for career growth within a developing hospitality group

Reporting Structure

Reports to: Group Director
Direct Reports: Assistant General Manager and Department Heads (Front Office, Housekeeping, Spa, Leisure, F&B, Maintenance)

Pay: From £52,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

guest experience manager jobs in paignton, dev

General Manager

Accommodation Manager

Deputy Manager

Hotel - Duty Manager

Senior Community, Participation & Volunteering Manager

Restaurant General Manager

Operations Manager

General Manager - Torbay

Leisure Manager

General Manager

Reservationist

Estate Agent

Front of House Supervisor

Accommodation Manager (PHACMGR)

Leisure Team Leader

Event Manager

Reception Manager

General Manager

Front of House Staff (Part Time)

Assistant Manager

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