Patient experience manager Work, Jobs in Paignton, Dev (with Salaries)

Patient Experience and Governance Manager
Channel View Medical Group —Teignmouth
- From £37,000 a year
- Full-time
- Management
- Microsoft Office
- Organisational skills
Quick apply
23h
Activity Coordinator
Optima Care Partnership —Paignton
- £13.95 an hour
- Full-time
- Organisational skills
- Computer skills
- In-person
- Free parking
Quick apply
20h
Operations Support Officer
Citizens Advice Torbay —Paignton
- £25,878 - £26,455 a year
- Part-time
- Microsoft Excel
- Customer service
- Administrative experience
Quick apply
Call Centre Manager
Practice Plus Group IUC —Exeter
- £71,043.70 a year
- Leadership
Practice Manager
The South Lawn Medical Practice —Exeter
- £42,000 - £47,500 a year
- Full-time
- Management
- Human resources
- Leadership
- Free parking
- Sick pay
Quick apply
14d
Staff Officer - Local Operations
South Western Ambulance Service NHS Foundation Trust —Exeter
- £49,387 - £56,515 a year
- Overtime
- Travel
- Patient care
- Free parking
- Employee discount
9d
Phlebotomist
Brunel Medical Practice —Torquay
- £13.30 an hour
- Part-time
- Laboratory experience
- In-person
- Medical terminology
- Sick pay
Quick apply
1d
Learning Mentor
United Response —Newton Abbot
- £13.25 an hour
- Part-time
- Teaching
- Paid training
- Employee discount
Dispenser
Boots —Newton Abbot
- £16 an hour
- Weekend availability
- IT
- Employee assistance programme
- Employee discount
10d
Lead Dental Nurse
Wellswood and Babbacombe Dental Practice —Torquay
- £18.55 an hour
- Part-time
- English
- Patient care
- Organisational skills
Quick apply
2d
Consultant Ophthalmologist
Torbay and South Devon NHS Foundation Trust —Torquay
- £113,565 - £150,569 a year
- Full-time
- Annual leave
7d
Specialist Biomedical Scientist
Torbay and South Devon NHS Foundation Trust —Torquay
- £39,959 - £48,117 a year
- Weekend availability
- Management
- Quality control
- Patient care
7d
Dental Nurse Apprenticeship
Skills 4 Group —Paignton
- £16,640 a year
- No experience needed
- English
- Patient care
Senior Transformation Lead
University Hospitals Plymouth NHS Trust —Plymouth
- £57,528 - £64,750 a year
- Full-time
11d
Lead Receptionist
Bupa Dental Care —Exeter
- Full-time
- Front desk
- In-person
- Leadership
- Employee assistance programme
- Employee discount
10d
Bank Driver/Logistics Assistant
Rowcroft Hospice —Torquay
- £12.71 an hour
- Call to connect
- Driving
- Communication skills
5d
Qualified Bus Driver
Stagecoach —Torquay
- £16.49 an hour
- Overtime
- School
- Employee assistance programme
- Employee discount
Clinical Coding Trainer
Torbay and South Devon NHS Foundation Trust —Torquay
- £39,959 - £48,117 a year
- Full-time
- Hybrid work
- Leadership
- Communication skills
10d
Pharmacy Assistant
Day Lewis Pharmacy —Plymouth
- Part-time
- IT
- Employee assistance programme
- Employee discount
Receptionist
Bupa Dental Care —Exeter
- Customer service
- In-person
- Communication skills
- Employee assistance programme
- Employee discount
10d

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Patient Experience and Governance Manager

Channel View Medical Group
Teignmouth

Quick apply

Job details

Full-time
From £37,000 a year
23 hours ago

Qualifications

Management
GCSE
Primary care
Microsoft Office
Staff training
Organisational skills
IT
Computer skills
Leadership
Communication skills
A Level
Time management

Full job description

Job overview

Closing Date 2nd August

The Patient Experience and Governance Manager is responsible for ensuring the GP Practice delivers high-quality patient services while maintaining robust governance, compliance, and risk management. This role oversees patient complaints and feedback, drives service improvements, ensures regulatory compliance, and supports the leadership team in operational and strategic initiatives.

The role involves working in Partnership with the Practice CQC Manager / GP Partner, Practice Manager and wider Management Team.

Channel View Medical Group is a friendly, forward-looking Practice providing care and support for approximately 22,500 patients in Teignmouth, Chudleigh, Shaldon & Bishopsteignton. We employ a full range of medical and clerical staff to provide the best possible care to our varied patient group. We are part of The Coastal Primary Care Network (PCN) within Teignmouth/Dawlish alongside Dawlish Medical Group. Being part of a PCN enables us to share and gain knowledge and expertise between the different surgeries.

The successful Manager will ideally have Primary Care experience. However, this is not essential if they have managerial experience and meet the person specification.

For those considering applying, we welcome an informal visit to the Practice to gain a better understanding of the role and the team. For more information on the role or to arrange a visit visit, please contact Michelle Smith on 01626 771206 or at [email protected]

Key Responsibilities:

Governance and Compliance

· Maintain oversight of the Practice’s compliance with CQC standards, NHS policies, and other relevant regulations.

· Develop, implement, and maintain internal governance and compliance policies tailored to a primary care setting.

· Conduct regular audits and risk assessments, identifying gaps or areas for improvement and implementing corrective actions.

· Maintain the Practice Risk Register and ensure all risk assessments are regularly updated.

· Prepare and coordinate documentation for inspections, audits, and external reviews.

· Produce reports on compliance, governance, and risk management for the Management Team and Partners.

· Record and monitor significant events, ensuring follow-up and appropriate action plans are implemented.

Patient Experience and Complaints Management

· Lead the coordination and investigation of patient complaints, working with clinical and administrative teams to ensure timely and thorough responses.

· Draft professional written responses to patients and oversee the implementation of improvements following complaints.

· Maintain accurate, confidential, and up-to-date records of complaints, outcomes, and learning.

· Analyse trends from complaints and patient feedback to identify service improvements.

· Prepare learning summaries and reports for the Management Team and Partners to inform decision-making.

Operational and Team Support

· Support the Practice Manager in day-to-day operations, ensuring staff achieve their responsibilities and maintain excellent patient service.

· Contribute to change initiatives, such as service delivery improvements, pathway updates, and contract compliance.

· Deliver or coordinate staff training and briefings on governance, compliance, and patient experience.

· Contribute to recruitment, induction, and staff development in line with Practice policies.

Leadership and Stakeholder Engagement

· Act as a key member of the Leadership Team, providing insights into patient experience, compliance, and governance.

· Engage with internal and external stakeholders to gain buy-in for governance and service improvement initiatives.

· Participate in the duty manager rota, providing operational oversight and serving as a point of contact for staff and management.

This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out reasonable duties which may be requested from time to time.

Qualifications and Training

Essential:
· Good general education to A Level or equivalent

· GCSE English and Mathematics (Grade C/4 or above)

· Commitment to ongoing professional development

Desirable:

· Relevant professional qualification or equivalent experience

· Leadership or management qualification

· Governance, compliance or quality improvement training

Knowledge and Experience

Essential:

· Experience working in a professional or regulated environment

· Experience of following policies and procedures

· Experience handling confidential information

· Experience of producing reports or maintaining accurate records.

Desirable:

· Experience in primary care, the NHS, or healthcare

· Experience of complaints handling, governance, compliance, or quality improvement

Specific skills

Essential:

· Excellent communication and interpersonal skills

· Strong organisational and time management skills

· Good IT skills, including Microsoft Office

· Ability to analyse information, solve problems, and prioritise workload

· Ability to work independently and as part of a team

Desirable:

· Experience of delivering training or supporting staff development

· Knowledge of CQC standards or NHS governance requirements

· Experience handling complaint investigations

Personal Qualities

Essential:

· Able to handle sensitive information with discretion and maintain confidentiality at all times

· Strong problem solving abilities with a proactive and solution - orientated approach to challenges

· High levels of integrity and loyalty

· Ability to work under pressure and adapt to competing priorities

Desirable:

· Ability to influence and gain buy-in from stakeholders

· Strategic thinking and service improvement mindset

Requirements due to work environment / conditions

· Flexibility to work outside of core office hours

· Disclosure Barring Service (DBS) check

· Maintains confidentiality at all times

Physical Effort

·Work in the office environment including periods based at work station, computer / keyboard skills and dealing with distractions and interruptions

Emotional Effort

Work autonomously and manage their own area and workload

Mental Effort

· Have periods of working independently in isolation

· Require high levels of motivation and a positive approach

· Require a high standard of written and oral presentation skills

Pay: From £37,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

patient experience manager jobs in paignton, dev

Patient Experience and Governance Manager

Activity Coordinator

Operations Support Officer

Call Centre Manager

Practice Manager

Staff Officer - Local Operations

Phlebotomist

Learning Mentor

Dispenser

Lead Dental Nurse

Consultant Ophthalmologist

Specialist Biomedical Scientist

Dental Nurse Apprenticeship

Senior Transformation Lead

Lead Receptionist

Bank Driver/Logistics Assistant

Qualified Bus Driver

Clinical Coding Trainer

Pharmacy Assistant

Receptionist

I want to receive the latest job alerts for patient experience manager in paignton, dev

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