Senior client manager Work, Jobs in Parbold, Lan (with Salaries)

Head of Customer Experience
English Speaking Board (International) Ltd. —Ormskirk
- £45,000 - £57,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Work from home
- Sick pay
Quick apply
Senior Account Manager
TVS Supply Chain Solutions —Chorley
- Full-time
- Hybrid work
- Hospitality
- Driving
- Travel
- Free parking
- Health & wellbeing programme
Quick apply
13d
Senior Contracts Manager
Nationwide Fencing Services Ltd —Liverpool
- £48,753.69 - £68,692.26 a year
- Full-time
- Civil engineering
- Travel
- Organisational skills
Quick apply
Key Account Manager
Zeelandia Ltd —Ashton-in-Makerfield
- £52,000 - £56,000 a month
- Full-time
- Hybrid work
- CRM software
- Sales
- Data analysis skills
- Employee assistance programme
Quick apply
3d
Client Services Manager
Brique Web Solutions Ltd —Liverpool
- £39,233 - £56,600 a year
- Full-time
- Management
- English
- In-person
Quick apply
3d
Project Manager
Qureos Inc —Leyland
- £52,000 - £64,000 a year
- Full-time
- PMP
- Project management
- Bachelor's degree
- Annual leave
Director of Client Services
Mukinge Business Solutions Ltd —Manchester
- £57,000 - £93,000 a year
- Full-time
- Management
- English
- In-person
Quick apply
6d
Senior Marketing Manager
Marketing and Commercialisation Agency —Manchester
- £45,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- English
- Analysis skills
Quick apply
12d
Sr. Product Manager
Omnicell —Warrington
- £90,000 - £105,000 a year
- Master's degree
- Analysis skills
- Bachelor's degree
12d
Senior Lead Consultant
GAIS Consulting Group Ltd. —Manchester
- £69,420.00 - £84,234.77 a year
- Full-time
- Hybrid work
- Management
- Presentation skills
- Mentoring
- Health & wellbeing programme
- Flexitime
Quick apply
Senior Finance Manager
GXO Logistics —Warrington
- Up to £75,000 a year
- Full-time
- Microsoft Excel
- Annual leave
- Employee assistance programme
General Manager
Crowdguard —Wigan
- £39,000 - £45,000 a year
- Full-time
- Sales
- English
- Business development
Quick apply
3d
Senior Operations Manager -HV
OCS Group —Salford
- No degree
- Contracts
- Leadership
Quick apply
Senior Client Development Manager
Love2shop —Liverpool
- Full-time
- Hybrid work
- Sales
- Travel
- In-person
- Work from home
- Employee discount
Quick apply
Senior Product Manager
HippoDigital —Manchester
- £57,500 - £66,000 a year
- Hybrid work
- Agile
- In-person
- Leadership
- Employee discount
12d
Security Regional Operations Manager
ASEL —Preston
- Management
- Project management
- Communication skills
- Employee assistance programme
Junior Asset Manager
FI Real Estate Management —Chorley
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Referral programme
Quick apply
10d
Senior Marketing Manager
DFS —Warrington
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
Senior Vice President, Client Processing Manager
The Bank of New York Mellon Corporation —Manchester
- Full-time
- Bachelor's degree
- Financial services
- Business
Client Manager/Senior Manager
Xeinadin —Bolton
- Accounting
- Organisational skills
- Leadership
- Annual leave
- Employee assistance programme

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Head of Customer Experience

English Speaking Board (International) Ltd. -
Ormskirk

Quick apply

Job details

Permanent | Full-time
£45,000 - £57,000 a year

Benefits

Casual dress
Company pension
Work from home
Company events
Sick pay
On-site parking

Qualifications

Management
Customer service
English
Supervising experience
Leadership

Full job description

Our company, English Speaking Board (International) Ltd. is seeking an exceptional Head of Customer Experience to lead and enhance the experience of our customers, centres and learners across the UK and internationally.

This is an exciting opportunity to join the Senior Leadership Team at a respected educational awarding organisation and play a key leadership role in shaping customer strategy, driving service excellence, and ensuring every interaction with ESB reflects our values and commitment to quality.

Our business is, as a specialist awarding organisation creating, assessing and awarding qualifications for Oracy and English language to 40,000 learners annually, across 12 countries.

To be successful you need to be:

An inspiring leader who can motivate teams, foster collaboration, and deliver an exceptional.
customer experience at every stage of the customer journey.
Passionate about creating a deep understanding about our clients and their needs and how our products add value to their work or enable the further study and employment journeys of their learners.
Someone who shares our values to champion the power of human connection, self-advocacy, communication and confidence building.

Why work for ESB International?

Our amazing customer focus and service to our clients.
Along with our deep commitment to our learners.
Our positive and caring organisation.

With 18 Head Office colleagues, 80 assessors and markers out in the field and over 250 centres and international clients we are a busy and constantly evolving workplace.

The main activities of this leadership role:

To play a leadership role with English Speaking Board (International) Ltd. to achieve the business strategy for the delivery of an outstanding customer experience.
Developing a team with outstanding customer service skills across ESB’s entire customer base, via our Digital, CRM, Email, Telephone, and any other channels.
Managing the effectiveness of our bespoke assessment management system in liaison with our IT partners.
Taking responsibility for ESB’s Enquiries, Complaints and Appeals policy and procedures.
In liaison with the Head of Commercial, contribute to our whole of business Customer Journey focus to ensure our clients are on boarded and retained to achieve revenue targets and maintain our purpose and customer value propositions.

The post:

Permanent, full-time (5 days a week) subject to 6 months’ probationary period.
Salary: Senior Manager Grade 7 (£45,000-£ 57,000) dependent on experience and current salary.
Location: Hybrid working (2-3 days per week office based) at ESB’s Office, 9 Hattersley Court, Burscough Road, Ormskirk, Lancashire, L39 2AY.
Pension: We also offer an attractive pension scheme (see job description).

Applicants should write a supporting statement along with their CV to outline:

Their interest in ESB International
Their interest in the role

Please visit our website esbuk.org/index.php/jobs to download a job specification.

Pay: £45,000.00-£57,000.00 per year

Benefits:

Casual dress
Company events
Company pension
On-site parking
Sick pay
Work from home

Experience:

customer service management: 3 years (required)

Work Location: Hybrid remote in Ormskirk L39 2AY

Quick apply

Refine Your Search

senior client manager jobs in parbold, lan

Head of Customer Experience

Senior Account Manager

Senior Contracts Manager

Key Account Manager

Client Services Manager

Project Manager

Director of Client Services

Senior Marketing Manager

Sr. Product Manager

Senior Lead Consultant

Senior Finance Manager

General Manager

Senior Operations Manager -HV

Senior Client Development Manager

Senior Product Manager

Security Regional Operations Manager

Junior Asset Manager

Senior Marketing Manager

Senior Vice President, Client Processing Manager

Client Manager/Senior Manager

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