Support engineer Work, Jobs in Park Street (with Salaries)

Help Desk Engineer – Datacentre / Server Hardware & Storage Solutions
Boston Ltd —St Albans
- Overtime
- Linux
- In-person
- Communication skills
- Employee discount
- Gym membership
Quick apply
3d
First Line Support Engineer
British Transport Police —London
- £39,871.93 a year
- Full-time
- Computer Science
- Bachelor's degree
- AI
- Annual leave
- Gym membership
Quick apply
8d
Technical Support Engineer
Atlas Copco Group —Hemel Hempstead
- Full-time
- Hybrid work
- Administrative experience
- Continuous improvement
- Travel
4d
Anthropic Fellows Program, AI Safety
Anthropic —London
- £2,310 - £4,300 a week
- Part-time
- Remote
- Maths
- Bachelor's degree
- APIs
- Flexible schedule
Connection Coordinator
UK Power Networks —Borehamwood
- £36,723 a year
- Customer service
- Annual leave
- Employee assistance programme
9d
Tusker Desktop Support Engineer - Watford
Lloyds Banking Group —Croxley Green
- £35,340 - £41,943 a year
- Full-time
- Hybrid work
- Microsoft Office
- IT
IT Technician
GreatFind Recruitment —Watford
- £24,420 - £29,000 a year
- Full-time
- In-person
- Communication skills
- School
- Free parking
Quick apply
10d
Software Tester
MyNewTerm —Flitwick
- £30,000 - £38,000 a year
- Hybrid work
- Java
- JavaScript
- Software development
- Annual leave
11d
Anthropic Fellows Program, The Anthropic Institute (Economics & Policy)
Anthropic —London
- £2,310 - £4,300 a week
- Part-time
- Remote
- Maths
- Bachelor's degree
- APIs
- Flexible schedule
Scheduling Coordinator
Edincare —Hemel Hempstead
- £32,000 - £34,000 a year
- Full-time
- Customer service
- English
- Organisational skills
- Free parking
Quick apply
3d
Anthropic Fellows Program
Anthropic —London
- £2,310 - £4,300 a week
- Part-time
- Remote
- Master's degree
- Maths
- Bachelor's degree
- Flexible schedule
IT Support Engineer
Helping staff ltd (staffing agency) —London
- £34,420.00 - £47,130.48 a year
- Full-time
- Software troubleshooting
- Windows
- Computer networking
Quick apply
3d
IT Support Engineer
SMG Business Solutions Ltd —East London
- £31,000 - £35,000 a year
- Full-time
- Windows
- Microsoft Office
- Analysis skills
Quick apply
5d
IT Support Analyst
Trainline —London
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Maintenance
Support engineer
WRITER —London
- £112,000 - £167,000 a year
- Full-time
- Hybrid work
- AWS
- APIs
- Communication skills
- Annual leave
11d
Customer Support Engineer
BookedSolid —London
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Customer service
- Communication skills
- Work from home
- Employee stock ownership plan
Quick apply
Infrastructure Support Engineer
Optoma —Hemel Hempstead
- Azure
- English
- Scripting
Senior Buyer
KDH Projects —London
- £35,000 - £50,000 a year
- Full-time
- Organisational skills
- In-person
- Communication skills
- Employee assistance programme
Quick apply
Software Engineer, Junior / Graduate (m/f/*)
Quaisr —London
- £45,000 - £55,000 a year
- Full-time
- Hybrid work
- Azure
- DevOps
- AWS
- Annual leave
Trainee Installer - St Albans
SWARCO —St Albans
- £25,550 - £28,500 a year
- Overtime
Quick apply

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Help Desk Engineer – Datacentre / Server Hardware & Storage Solutions

Boston Ltd
St Albans

Quick apply

Job details

Full-time
3 days ago

Benefits

Cycle to work scheme
Company pension
Discounted gym membership
Private medical insurance
Employee discount
Gym membership
Life insurance

Qualifications

Desktop support
Technical support
Bash (Unix shell)
Computer hardware
Remote access software
Perl
Linux
Communication skills
Python
Shell Scripting
Help desk

Full job description

Job Title
Help Desk Engineer – Datacentre / Server Hardware & Storage Solutions

Role overview

We are looking for a Help Desk Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers deploy servers and accompanying services / solutions.

Our Help Desk Engineer's responsibilities include troubleshooting hardware issues, resolving network issues, assisting customers with correct process of configuring operating systems and using remote desktop connections to provide immediate support. You will use our support portal, email, telephone and chat applications to give clients quick answers to simple IT issues. For more complex problems that require nuanced instruction, you will also contact clients via phone and/or provide clear, written instructions and technical manuals.

If you’re naturally a helper, enjoy assisting people with computer issues and are able to explain technical details simply, we’d like to meet you.

Ultimately, you will be a person our customer’s trust. They will rely on you to provide timely and accurate solutions to their technical problems.

Responsibilities

Taking ownership of customer issues reported and seeing problems through to resolution
Research and identify solutions to software and hardware issues
Diagnose and troubleshoot technical issues, including server solution setup and network configuration
Ask customers targeted questions to quickly understand the root of the problem
Track computer system issues through to resolution, within agreed time limits
Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
Properly escalate unresolved issues to appropriate teams (e.g. FAE, third party vendors or product managers)
Provide prompt and accurate feedback to customers
Refer to internal database or external resources to provide accurate tech solutions
Ensure all issues are properly logged
Prioritize and manage several open issues at one time
Follow up with clients to ensure their IT systems are fully functional after troubleshooting
Prepare accurate and timely reports
Document technical knowledge in the form of notes and manuals
Maintain jovial relationships with clients

Key Knowledge & Skills required

Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role – ideally datacentre and hardware focused
Hands-on experience with Windows/Linux environments
Good understanding of computer hardware, ideally server grade and systems at large
Prior experience working with Supermicro based server solutions
Ability to diagnose and troubleshoot basic technical issues
Familiarity with remote desktop applications and help desk software
Excellent problem-solving and communication skills
Ability to provide step-by-step technical help, both written and verbal
Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus

Who We Are

Boston Limited has been providing cutting edge technology since 1992 using Supermicro® building blocks. Our high performance, mission-critical server and storage solutions can be tailored for each specific client, helping to create your ideal solution. From the initial specification, solution design and even full custom branding – we can help you solve your toughest business challenges simply and effectively.

Since its founding in London, UK, Boston has expanded operations globally. Following on from the successful launch of Boston IT Solutions India in 2009, Boston launched Boston Server & Storage Solutions GmbH in Germany a year later, with offices also opening on the West and East coast, USA in 2012.

Boston's high performance, mission-critical server and storage solutions can be tailored for each specific client. We help you create your ideal solution - customising the specification, design and even full custom branding - helping you solve your toughest business challenges simply and effectively.

What it means to work for us

We endeavour to be the best in our field and to achieve this we look for a range of talented individuals, ensuring that they feel valued throughout their employment with us – because we want our team members to get up in the morning excited to come to work – where work doesn’t feel like work! Through great workplace practices and ensuring our employees are well-supported and encouraged to continuously learn and grow.

As an employee of Boston, you can look forward to working in a dynamic environment where no two days are the same. The workforce is lively and enjoy benefits such as;

· Pension scheme

· Healthcare Insurance

· Life insurance

· Regular Companywide team building activities and events

· Perkbox

· Weekly free fruit deliveries

· Cycle Scheme

· Subsidised gym memberships

· Employee of the Month / Year

· Flexible working scheme

· 21 days holiday excluding bank holidays which can go up to 30 by earning more over time

· Amongst a wide range of other initiatives

Job Type: Full-time

Benefits:

Cycle to work scheme
Gym membership
Life insurance
Private medical insurance

Work Location: In person

Quick apply

Refine Your Search

support engineer jobs in park street

Help Desk Engineer – Datacentre / Server Hardware & Storage Solutions

First Line Support Engineer

Technical Support Engineer

Anthropic Fellows Program, AI Safety

Connection Coordinator

Tusker Desktop Support Engineer - Watford

IT Technician

Software Tester

Anthropic Fellows Program, The Anthropic Institute (Economics & Policy)

Scheduling Coordinator

Anthropic Fellows Program

IT Support Engineer

IT Support Engineer

IT Support Analyst

Support engineer

Customer Support Engineer

Infrastructure Support Engineer

Senior Buyer

Software Engineer, Junior / Graduate (m/f/*)

Trainee Installer - St Albans

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