Complaints manager Work, Jobs in Parkstone, Dor (with Salaries)

Regional Director - Adult Supported Living
Swanton Community Services —Poole
- £60,000 a year
Quality Assurance Manager
County Foods Ltd —Poole
- Up to £35,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- Organisational skills
Quick apply
1d
Telecare Coach - Nights
Appello —New Milton
- £30,958 a month
- Full-time
- Remote
- Customer service
- Continuous improvement
- Mentoring
- Free parking
- Employee assistance programme
11d
Operational Business Manager
Dorset HealthCare University NHS Foundation Trust —Poole
- £57,528 - £64,750 a year
- Full-time
12d
Lead Building Safety Manager
Magna Housing —Dorchester
- £62,100 a year
- Full-time
- Travel
- Leadership
- Annual leave
- Sick pay
11d
Reception Manager
Christchurch Harbour Hotel —Christchurch
- Full-time
- Hotel
- Front desk
- IT
- Employee assistance programme
Quick apply
14d
Locality Manager - Adult Supported Living
Swanton Community Services —Bournemouth
- £33,113 a year
- Weekend availability
Supporter Experience Lead
RNLI —Poole
- Temporary
- Management
- Customer service
- Team management
12d
Block Manager
LRG —Poole
- Organisational skills
- IT
- Communication skills
Quick apply
12d
Quality Manager
The Agincare Group —Portland
- £50,000 - £60,000 a year
- No degree
- Travel
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
General Aftersales Manager
Van Mossel Automotive Group UK Ltd —Southampton
- £55,000 a year
- Monday to Friday
- Computer literacy
- Computer skills
- Leadership
- Employee discount
- Gym membership
Quick apply
1d
Compliance Manager
Hobbycraft —Christchurch
- £38,000 - £40,000 a year
- Full-time
- Hybrid work
- Team management
- Quality control
- Organisational skills
- Employee assistance programme
- Employee discount
4d
Telecare Coach
Appello —New Milton
- £30,958 a year
- Full-time
- Remote
- Customer service
- Continuous improvement
- Mentoring
- Free parking
- Employee assistance programme
13d
Regional Manager
Bestway Group —Bournemouth
- Full-time
- Human resources
- Leadership
- Communication skills
Quick apply
Operational Excellence Lead
Knight Square Insurance —New Milton
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Team management
- Free parking
Quick apply
BUSINESS OPERATIONS SUPPORT OFFICER
Loadpoint Ltd —Wimborne
- £24,420.00 - £45,956.16 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
2d
Regional Night Manager
The Queens hotel & Spa —Bournemouth
- £29,000 a year
- Full-time
- Hotel
- Life insurance
Quick apply
Assistant Restaurant & Bar Manager
Makla Limited —Bournemouth
- From £27,000 a year
- Full-time
- Hospitality
- Bar
- Management
- Employee discount
Quick apply
11d
Service Delivery Manager
Zenzero Solutions —Poole
- Maintenance
- IT
21h
Senior Nursery Manager
Tops Day Nurseries —Wimborne
- £38,000 - £42,500 a year
- Full-time
- Childcare
- Management
- Preschool
- Employee discount
Quick apply

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Regional Director - Adult Supported Living

Swanton Community Services -
Poole

Apply Now

Job details

Permanent
£60,000 a year

Full job description

About The Role

Sector: Adult Social Care – Learning Disabilities
Service Types: Supported Living
Reports to: Divisional Director
Direct Reports: Registered Managers / Service Managers

Role covering - Dorset, Dorchester, Somerset & Wiltshire

Role Purpose

The Regional Director is responsible for the operational performance and quality of services within a defined region and are accountable for driving a culture of continuous improvement, positive outcomes, and operational excellence across all services within the region. The role provides visible leadership, assurance, and governance oversight, ensuring services operate in line with regulatory expectations, organisational values, and strategic objectives.

Reporting to the Divisional Director, the role ensures that services are delivered in line with Company standards, KPIs, and regulatory requirements. The postholder leads Registered Managers to deliver high-quality, person-centred care while maintaining strong occupancy, workforce stability, and compliance.

The Regional Director plays a key role in embedding systems, processes, and ways of working at service level.

The Regional Director role models Swanton ethos

The Regional Director will support growth, service development, and innovation opportunities within the region whilst maintaining quality and stability across existing services.

Key Responsibilities

Operational Delivery

Oversee day-to-day service delivery through Registered Managers.
Ensure services are safe, effective, and person-centred.
Maintain regular oversight of service performance and standards.
Provide hands-on support to services where required.
Ensure effective oversight of safeguarding, incidents, and risk management across the region.
Maintain visibility within services through regular quality visits, audits, and engagement with people we support and staff teams.
Ensure lessons learned are embedded following incidents, complaints, audits, and inspections.

Performance & KPIs

Monitor and manage service performance using KPI dashboards and reporting tools.
Ensure delivery against key metrics including quality, compliance, occupancy, staffing, and financial performance.
Take timely action to address underperformance.
Drive accountability through data-led performance management and structured service review processes.
Analyse trends and implement improvement plans where performance indicators fall below target.
Monitor delivery of commissioned hours and workforce utilisation.

Quality & Compliance

Ensure services meet all regulatory and legislative requirements.
Support services through inspections and quality reviews.
Promote continuous improvement and high standards of care.
Oversee action plans arising from inspections, audits, complaints, and safeguarding matters.
Ensure Responsible Individual governance requirements are supported and embedded at service level.
Promote a culture of reflective practice, learning, and continuous improvement.

People Leadership

Lead the region in line with Swanton Ethos creating a culture that promotes quality of care and positive outcomes.
Lead, support, and develop Registered Managers.
Ensure effective staffing levels, recruitment, and retention.
Promote a positive, values-driven culture across services.
Oversee action plans arising from inspections, audits, complaints, and safeguarding matters.
Ensure Responsible Individual governance requirements are supported and embedded at service level.
Promote a culture of reflective practice, learning, and continuous improvement.

Systems & Process Implementation

Embed Company systems, processes, and policies within services.
Ensure consistent use of systems and accurate reporting.
Support managers to effectively use data to drive performance.
Promote effective use of digital care and compliance systems.
Ensure data accuracy, oversight, and meaningful analysis of operational information.
Support managers to utilise systems to improve outcomes, quality, and performance.

Financial Management

Support the management of service budgets and cost control.
Monitor financial performance indicators such as agency usage and occupancy.
Take action to address financial pressures within services.

Stakeholder Engagement

Maintain and develop relationships with local commissioners, regulators, families, and stakeholders.
Represent the Company at a regional level.
Promote co-production and partnership working.
Support contract monitoring, commissioner reviews, and placement development opportunities.

Operational Issues & Improvement

Respond to operational issues within services, ensuring timely resolution.
Identify risks and implement preventative actions.
Share learning and best practice across services.
Lead regional improvement plans and transformation initiatives.
Support mobilisation of new services and transitions where required.

Key Outcomes

Strong performance across services within the region
High-quality, compliant, and person-centred care
Effective leadership of Registered Managers
Consistent use of systems and processes
Stable workforce and sustainable occupancy
Effective safeguarding oversight and risk management.
Delivery of regional financial and occupancy targets.
Positive feedback from people we support, families, commissioners, and stakeholders.
Improved staff engagement and retention.
Evidence of continuous improvement and innovation.

Apply Now

Refine Your Search

complaints manager jobs in parkstone, dor

Regional Director - Adult Supported Living

Quality Assurance Manager

Telecare Coach - Nights

Operational Business Manager

Lead Building Safety Manager

Reception Manager

Locality Manager - Adult Supported Living

Supporter Experience Lead

Block Manager

Quality Manager

General Aftersales Manager

Compliance Manager

Telecare Coach

Regional Manager

Operational Excellence Lead

BUSINESS OPERATIONS SUPPORT OFFICER

Regional Night Manager

Assistant Restaurant & Bar Manager

Service Delivery Manager

Senior Nursery Manager

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