User experience designers & researchers Work, Jobs in Pathhead, Fif (with Salaries)

Experience Designer
Royal London —Edinburgh
- Full-time
- Hybrid work
- Agile
- Financial services
- Annual leave
Experience Design Lead
Royal London —Edinburgh
- IT
- Annual leave
8d
Visual Designer (12-Month FTC)
Lloyds Banking Group —Edinburgh
- £61,344 - £68,160 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Driving
Senior UX Designer
Schuh —Livingston
- Full-time
- Management
- Continuous improvement
- Agile
- Employee assistance programme
- Employee discount
4d
Product Designer
Wordsmith AI —Edinburgh
- Full-time

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user experience designers & researchers jobs near pathhead, fif

Experience Designer

Royal London -
Edinburgh

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Job details

Permanent | Full-time

Benefits

Annual leave
Company pension
Private medical insurance

Qualifications

Agile
Financial services
User research

Full job description

Job Description

Experience Designer

Service Designer (Experience Design)

Locations: Edinburgh or Alderley Park

Salary: Competitive + benefits

Contract: Permanent, full time

Working Pattern: Hybrid working 50% home 50% office

About the role

We’re looking for an experienced Service Designer to join Royal London’s Experience Design team. This role is within a well‑established, horizontally structured design team, where each designer specialises in a business area while collaborating as peers on shared strategy, standards, and ways of working.

This role is aligned to Workplace Pensions and our Regulatory team , giving you the opportunity to design services that support employers, advisers, and customers across complex, regulated journeys — with real scale and impact.

Internally, we refer to this role as Experience Design , but we’re keen to hear from candidates with a strong service design background , regardless of sector.

What you’ll be doing

As a Service Designer, you’ll work within multidisciplinary teams to design inclusive, customer‑centred services across multiple touchpoints, channels, and operational processes. You’ll:

Lead and contribute to end‑to‑end service design across complex services
Apply human‑centred design methodologies (e.g. Double Diamond, Triple Diamond) to shape future experiences
Plan and conduct user research , synthesising insights into clear opportunities and design outcomes
Create service design artefacts such as journey maps, service blueprints, personas, and prototypes
Facilitate workshops and co‑design sessions with stakeholders across the business
Communicate insights, concepts, and recommendations clearly to a wide range of audiences
Collaborate with designers, delivery teams, product owners, and senior stakeholders
Contribute to shared experience standards, frameworks, and strategy across Royal London
Measure and evaluate the impact of design interventions to ensure good customer outcomes

What we’re looking for

We welcome applications from candidates across public sector, private sector, and third sector backgrounds. You don’t need prior financial services experience — but you will bring:

Essential

Demonstrable experience in service design , with clear examples of applying service design principles in practice
A strong understanding of service design and human‑centred design methodologies
Experience planning and conducting qualitative user research
Ability to synthesise complex insights and translate them into clear, actionable design outcomes
Confidence communicating with and influencing stakeholders at different levels
A collaborative mindset and strong alignment with Royal London’s values

Desirable

Experience working across complex or regulated services
Familiarity with tools such as FigJam, Miro, or Mural (or the adaptability to learn new tools quickly)
Experience working within multidisciplinary or agile delivery environments

Why Royal London?

We’re the UK’s largest mutual life, pensions and investment company, offering protection, long-term savings and asset management products and services.

Our People Promise to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve.

We've always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays, an up to 14% employer matching pension scheme and private medical insurance. You can see all our benefits here - Our Benefits

Inclusion, diversity and belonging

We’re an Inclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected – whatever their background.

Apply Now

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user experience designers & researchers jobs in pathhead, fif

Experience Designer

Experience Design Lead

Visual Designer (12-Month FTC)

Senior UX Designer

Product Designer

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