Customer experience advisor Work, Jobs in Peacehaven, Esx (with Salaries)

Customer Experience Advisor
MPB —Brighton
- £26,700 a year
- Full-time
- Hybrid work
- Customer service
- AI
- Annual leave
- Employee assistance programme
Quick apply
Weekend Sales Advisor
PetsCorner —Lewes
- £10.85 - £12.71 an hour
- Part-time
- Heavy lifting
- Customer service
- IT
- Employee discount
Renewals Customer Advisor
Hastings Direct —Bexhill
- £26,230 - £29,500 a year
- Weekend availability
- Hybrid work
- Communication skills
Retail Sales Advisor - Brighton
Oak Furnitureland —Brighton
- £42,000 - £45,000 a year
- Full-time
- Sales
- Retail sales
- Free parking
- Employee assistance programme
Retail Travel Advisor
TUI —Hailsham
- From £13.09 an hour
- Part-time
- Customer service
- Employee discount
Customer Service Advisor
Hastings Direct —Bexhill
- £26,230 - £29,500 a year
- Weekend availability
- Hybrid work
- Communication skills
- Life insurance
- Referral programme
7d
Customer Experience Advisor - 20 hours
DFS —Hove
- £12.71 an hour
Quick apply
Customer Advisor Renewals
Hastings Direct —Bexhill
- £26,230 - £29,500 a year
- Weekend availability
- Hybrid work
- Communication skills
- Life insurance
- Referral programme
7d
Retail Sales Advisor - Eastbourne
Oak Furnitureland —Eastbourne
- £47,000 - £50,000 a year
- Full-time
- Sales
- Retail sales
- Free parking
- Employee assistance programme
9d
Part Time Customer Sales Advisor
Cinch Self Storage —Brighton
- From £12.71 an hour
- Part-time
- Sales
- No experience needed
- Travel
- Employee discount
Quick apply
2d
Service Advisor
COLAS —Ringmer
- £27,000 - £29,000 a year
- Customer service
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
4d
Service Contact Advisor
Sussex Community Dermatology Service —Brighton
- £24,960 a year
- Full-time
- Microsoft Office
- Continuous improvement
- Organisational skills
Quick apply
8d
Senior Customer Success Manager
KILLSTAR —Brighton
- £54,000 - £57,000 a year
- Full-time
- Hybrid work
- Communication skills
- Employee assistance programme
Customer Service Advisor
One Answer Insurance Services Ltd —Polegate
- Full-time
- Sales
- Customer service
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
3d
FULL TIME Customer Retention Advisor
Your Brand Cover Ltd —Brighton
- £25,000 a year
- Full-time
- CRM software
- Microsoft Excel
- Sales
Quick apply
1d
Customer Support Advisor
Fireco —Brighton
- £27,000 - £29,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Customer service
- Health & wellbeing programme
- Work from home
Quick apply
Customer Service Advisor
1st Choice Mots —Rustington
- £30,000 a year
- Full-time
- Customer service
- Driving
- IT
- Employee discount
Quick apply
8d
Temporary Sales Advisor Rover
PetsCorner —Worthing
- £10.85 - £12.71 an hour
- Temporary
- Heavy lifting
- Customer service
- IT
- Employee discount
11d
EE Retail Guide
EE —Horsham
- £13.66 an hour
- Annual leave
- Employee discount
Renewals Advisor
One Answer Insurance —Polegate
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
Quick apply
3d

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Customer Experience Advisor

MPB -
Brighton

Quick apply

Job details

Permanent | Full-time
£26,700 a year

Benefits

Annual leave
Company pension
Employee assistance programme
Private medical insurance
Employee discount

Qualifications

Photography
Customer service
Customer support
AI

Full job description

Customer Experience Advisor

Location: Brighton
Department: Customer Experience
Position type: Permanent, full-time - hybrid

Salary: £26,700 per annum

The role

Our team of Customer Experience Advisors are brand ambassadors for MPB, expertly supporting our community of content creators and visual storytellers at every stage of their journey. Technology is at the heart of what we do, but you’ll play a key role in managing the moments that matter the most - where human judgment makes the difference. Combining specialist knowledge, thoughtful personalised support, and a passion for positive customer outcomes, you will build trust, inspire confidence, and drive long-term customer loyalty.

The role is evolving beyond traditional transactional support. You will guide customers through complex buying, selling, and trading decisions, taking ownership of each interaction and working cross-functionally to resolve issues with care and efficiency. Our award-winning team understands how great service drives customer retention, and you’ll have the opportunity to make a significant and valuable contribution to our business growth by cultivating relationships with new, repeat, and high-value customers.

Alongside this, you’ll help improve the systems behind the experience - working with AI tools and workflows to ensure every interaction is not only resolved effectively, but also contributes to a smarter, more scalable support operation.

What you will be doing

Deliver Exceptional Human Customer Support

Combine deep empathy and strong problem-solving skills to fully understand customer needs and confidently deliver personalised resolutions
Handle complex, high-impact queries across chat, email, phone, and social channels with care, tailoring language and branded tone of voice accordingly

Own Customer Outcomes

Take end-to-end ownership of customer issues, ensuring resolutions are not only fast but genuinely supportive and reassuring
Collaborate cross-functionally to positively resolve specific or complex customer issues

Work Alongside AI

Use AI tools and copilots to enhance speed, quality, and consistency
Take ownership where automation falls short, ensuring a seamless customer experience

Improve the System

Periodically review human and AI conversations to identify how customer experience and personal performance can be iteratively improved
Be part of our continuous operations optimisation - calling out customer pain points and highlighting opportunities to improve tools and processes that make every interaction better for both you and the customer

What we are looking for

Demonstrated experience in customer support or a similar customer-facing role, especially in a scaling high-growth business
Experience working with CRMs and customer engagement platforms (e.g. Intercom)
Confident, approachable communicator who builds rapport with customers and responds with empathy across multiple contact channels
A naturally consultative and customer-first mindset, confident in understanding customer needs and guiding them to the best outcome
Proven ability and passion for solving complexity, thinking critically, and navigating ambiguity with sound judgment
Comfortable handling sensitive or challenging situations with empathy, resilience, and professionalism
Confidence using technology and tools, with openness to working alongside AI-assisted systems
Curious and proactive, with a drive to improve processes, systems, and customer outcomes
Highly organised, with strong attention to detail, ensuring every customer interaction is handled accurately and efficiently

Nice to Have

Experience with AI-supported customer service tools
Process improvement or content/knowledge base experience
Interest or knowledge in photography equipment
Additional languages

Our Values; applied

Better, Connected: collaborate internally and share knowledge to improve customer outcomes

Empowering and Empowered: take ownership and act with accountability

Insight-driven: use data and feedback to drive decision-making and influence behaviour

Agents of Change: embrace technology and innovation to shape the future of support

Focussed on Excellence: deliver quality and value in every interaction

Passionately Ambitious: continuously improve yourself, the team, and the experience

About MPB

We are MPB, the largest global platform for used photography and videography equipment. Our platform transforms the way that people buy, sell and trade in photo and video kit. MPB is a destination for everyone, whether you’ve just discovered your passion for visual storytelling or you’re already a pro.

We recognise the benefit of inclusive practices to better build a diverse community here at MPB. Our commitment to ensuring inclusion fuels and connects us as one with the diverse community of visual storytellers that we serve.

MPB customers come from all walks of life, and so do we. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant because of family makeup, race, sexuality, religion, gender identity, disability or age. At MPB, every employee has the opportunity to make an impact and grow.

Benefits

25 days annual leave + bank holidays
1 wellbeing day off per year
5% employer contributory pension scheme
Private healthcare
Access to EAP with a range of employee discounts
Buzzing social calendar
Dog friendly workplace
Bespoke Learning Management System - the MPB 'Learning Lab' with access thousands of free courses to upskill in any areas you'd like; whether personally or professionally
2 volunteer days per year for charity which aligns with MPB values, and of your choosing

Quick apply

Refine Your Search

customer experience advisor jobs in peacehaven, esx

Customer Experience Advisor

Weekend Sales Advisor

Renewals Customer Advisor

Retail Sales Advisor - Brighton

Retail Travel Advisor

Customer Service Advisor

Customer Experience Advisor - 20 hours

Customer Advisor Renewals

Retail Sales Advisor - Eastbourne

Part Time Customer Sales Advisor

Service Advisor

Service Contact Advisor

Senior Customer Success Manager

Customer Service Advisor

FULL TIME Customer Retention Advisor

Customer Support Advisor

Customer Service Advisor

Temporary Sales Advisor Rover

EE Retail Guide

Renewals Advisor

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What you will be doing

Deliver Exceptional Human Customer Support

Own Customer Outcomes

Work Alongside AI

Improve the System

What we are looking for

Our Values; applied

About MPB

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