Customer relations representative Work, Jobs in Peartree, Hrt (with Salaries)

Helpdesk Administrator
ABM —North Greenwich Station
- Full-time
- Customer service
- Organisational skills
- Communication skills
3h
Direct Payments Advisor
Barnet Council —London
- Full-time
- Hybrid work
- Oracle
- Administrative experience
- Presentation skills
- Annual leave
- Flexitime
10d
SHE Advisor
William Hare Ltd —London
- £40,000 - £45,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health & wellbeing programme
- Life insurance
Quick apply
Change Manager
c2c Railway —London
- £55,000 a year
- Full-time
- Hybrid work
- English
- Communication skills
Quick apply
4d
Helpdesk Administrator
ABM UK —Greenwich
- Full-time
- Customer service
- Organisational skills
- Communication skills
- Employee discount
Quick apply
6h
UKVI Compliance & Administrative Review Officer
Regent College London —London
- £42,000 - £50,000 a year
- Full-time
- Microsoft Word
- CRM software
- Microsoft Excel
Quick apply
Associate Director, Relationship Management (EMEA)
Manulife —London
- £76,275 - £137,295 a year
- Full-time
- Annual leave
- Life insurance
Business Analyst
Persistent —London
- Full-time
- Presentation skills
- IT
- Banking
- Flexible schedule
3d
Quality Manager
Bilfinger SE —Royston
- Temporary
- No experience needed
13d
Head of Strategic Growth, U.K.
Rhombus Power —London
- Master's degree
- Travel
HR Business Partner
easyJet —Luton Airport
- Full-time
- Hybrid work
- Microsoft Office
- Communication skills
14d
Sales Development Representative, DACH
Sedex —London
- Hybrid work
- CRM software
- Sales
- Salesforce
Retail Account Manager
CMS Distribution —London
- Organisational skills
- Communication skills
- Negotiation
Sales Development Representative
Anaplan —London
- Bilingual
- Sales
- English
Quick apply
3d
Sales Development (Lead Gen and Telemarketing)
CMS Distribution —London
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Marketing Specialist UKI
Hewlett Packard Enterprise —London
- Full-time
- Computer literacy
- Computer networking
- Organisational skills
Senior Field HR Specialist
NCR —London
- Full-time
- Data analysis skills
- Bachelor's degree
- Business
Sales Executive
Brayley —Enfield
- £22,500 - £65,000 a year
- Full-time
- Sales
- Customer service
- Communication skills
- Life insurance
- Referral programme
Quick apply
Commissioning Manager
VIRTUS Data Centres —West Drayton
- AutoCAD
- Leadership
- Communication skills
Lead ISO Analyst Investor Relations
Computershare —London
- Full-time
- Hybrid work
- Project management
- Communication skills
- Work from home

I want to receive the latest job alerts for customer relations representative in peartree, hrt

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Helpdesk Administrator

ABM -
North Greenwich Station

Apply Now

Job details

Full-time
3 hours ago

Qualifications

Customer service
Organisational skills
Communication skills

Full job description

Description

LOCATIONS: 14 Pier Walk, North Greenwich, SE10 0ES

SHIFT PATTERN: Monday - Friday 08:00 - 17:00, 40 hours per week

SALARY: Competitive

ROLE OVERVIEW AND PURPOSE:

The Helpdesk Administrator works alongside M&E Helpdesk and Helpdesk Coordinator to form part of the team responsible for the receiving, allocating and the progression of reactive emergency maintenance faults.

KEY RESPONSIBILITIES:

Key duties and accountabilities include:

Cover the helpdesk in the absence of Helpdesk Operative

Vetting service requests received via CAFM system.

Analysis of job history/running reports to avoid duplication.

Ordering parts required for the job.

Prioritising urgent jobs and plan and dispatch engineers to meet urgent demand.

Plan/Coordinate work for current and next day.

Escalate any complaints or issues as required.

Ensuing Reactive Work to Additional Work process is followed.

Manage the completion process, reviews, audit fails and ensure all closures are sent to the client via the

CAFM system.

Collate and Submit SLA extension requests to the client.

Adhere to all SLAs/KPIs set against your role and including call answering times, quality assurance, email

response times if covering the Helpdesk.

Utilising CAFM system - Obtain and Provide mitigation for breached Faults for previous 24 hours (ready for period end)

Ensure compliance with statutory and company procedures across all functions.

To take reasonable care for the health and safety of him/herself and others who may be affected by their acts and omissions and to co-operate with his/her employer so far as is necessary to enable them to carry out their statutory duty.

High attention to detail on all work submitted.

Contribute to reducing levels of customer complaints.

Undertake other duties as directed by management.

REQUIRED SKILLS AND EXPERIENCE:

Exceptional organisational skills.

Ability to handle conflicting workloads and to work under pressure.

Strong communication skills in both telephone and correspondence/report handling

An excellent telephone manner with the ability to communicate effectively at all levels delivering flawless customer service always.

Ability to develop effective relations with key stakeholders including management and customers.

Ability to set and achieve targets via effective engagement with stakeholder groups.

DESIRABLE:

A previous customer service representative or frontline support role is desirable.

Experience in using CAFM system or asset management system.

Rounded educational background and strong knowledge of Microsoft 365 systems

Apply Now

Refine Your Search

customer relations representative jobs in peartree, hrt

Helpdesk Administrator

Direct Payments Advisor

SHE Advisor

Change Manager

Helpdesk Administrator

UKVI Compliance & Administrative Review Officer

Associate Director, Relationship Management (EMEA)

Business Analyst

Quality Manager

Head of Strategic Growth, U.K.

HR Business Partner

Sales Development Representative, DACH

Retail Account Manager

Sales Development Representative

Sales Development (Lead Gen and Telemarketing)

Marketing Specialist UKI

Senior Field HR Specialist

Sales Executive

Commissioning Manager

Lead ISO Analyst Investor Relations

I want to receive the latest job alerts for customer relations representative in peartree, hrt

Related Searches

Explore jobs in more locations

Description

Jobseeker tools

Employer Tools

Browse

Stay Connected