Salary: £39,862 - £41,771 Per Annum
Hours per week: 37 hours
Interview date : 3 and 4 September 2026
As a Network Technician, you will be responsible for deskside network support activities and the performance of day-to-day maintenance activities for end-user support and networking devices. This includes public facing services provided at leisure centres, libraries, registration services and main council offices.
You will make recommendations to overcome network and security issues, identify areas for Service improvement, and propose solutions to the Network Engineers and the Operations Manager. Additionally, you will provide support and assistance in troubleshooting for customer related incidents and concerns, escalating calls to the Network Engineers and Senior Network Engineers where required.
We are seeking a candidate with a degree level education or equivalent experience. Ideally, you will hold a ITIL v3 qualification or be willing to work towards achieving this. The technical skills required for this role include the ability to diagnose and support issues with various technologies such as; structured cabling, access layer switching, WIFI, branch firewall/routers and UPS’s. A significant part of the role involves informing, helping and advising customers clearly. Therefore, our Network Technicians must have excellent communication and listening skills and work effectively with other team members. Since this role involves travel throughout Wiltshire a full driving licence will be required.
Why us?
Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. Find out more about Our Identity, staff networks, and employee benefits here .
Our hybrid working model means office staff are on site for at least half their hours, community-based staff carry out at least half their admin time in a workplace, and customer‑facing roles work entirely from their service location.
We are committed to creating a workplace where positive relationships thrive and everyone feels engaged, supported and able to do their best. We do not tolerate discrimination, bullying or harassment. Everyone is expected to promote a culture of inclusion, dignity, trust and respect, guided by our vision and Our Identity.
Contact details
William Belcher, Operations Manager - Network & Telephony at [email protected]
Please ensure to regularly check your spam or junk folder for any communication from us regarding the status of your application.
Application criteria
Please download and read the role description and person specification carefully before you apply.
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We are firmly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services.
Statement of commitment to equality and inclusion
Disability Confident Employer
Wiltshire Council does not accept unsolicited CVs or candidate details from recruitment agencies that are not appointed under a current, valid contract or approved supplier arrangement (including through our neutral vendor, Comensura).
Submission of unsolicited CVs or candidate details to the Council, whether directly or to individual employees, will not be considered as an introduction and will not create any obligation on the Council to pay any fees. If a candidate whose details have been submitted speculatively is subsequently appointed through a compliant route, no agency fee will be payable in respect of the unsolicited submission.
Agencies wishing to work with the Council must do so only via our approved procurement processes and neutral vendor arrangements.
