Service desk support Work, Jobs in Pencoed, Bge (with Salaries)

Service Desk Technician – First Line
Mirus Wales —Bridgend
- £28,000 a year
- Full-time
- SharePoint
- Communication skills
1d
EMEA Service Desk Analyst
QuidelOrtho —Pencoed
- Full-time
- Microsoft Outlook
- Windows
- Scripting
- Employee assistance programme
- Gym membership
7d
Administrative Support Officer
Cwm Taf Morgannwg University Health Board —Pontypridd
- £26,300 - £27,890 a year
- Full-time
- Oracle
- Organisational skills
- Communication skills
5d
Customer Service Assistant
Cardiff Students Union —Cardiff
- From £26,306 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Employee discount
- Life insurance
Quick apply
6d
Service Desk Analyst
Cardiff Metropolitan University —Cardiff
- £28,031 - £28,778 a year
- Full-time
- Organisational skills
- IT
- Communication skills
- Annual leave
3d
Office & Team Administrator
Green Gen Cymru —Cardiff
- £30,000 a year
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
Quick apply
1h
Operational Support Officer
HM Courts & Tribunal Service —Cardiff
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- English
- Administrative experience
- Annual leave
- Employee discount
9d
Technical Support Engineer
Advanced Secure Technologies —Saint Mellons
- £26,225 - £29,000 a year
- Full-time
- Remote
- Customer service
- Windows
- Administrative experience
Quick apply
Cash Desk Volunteer
British Heart Foundation —Bridgend
- Employee discount
Response Controller
Welsh Water —Merthyr Tydfil
- £45,739.23 - £54,016.11 a year
- Full-time
- Organisational skills
- In-person
- Communication skills
- Annual leave
- Employee assistance programme
5d
Crown Court Clerk - Cardiff
HM Courts & Tribunal Service —Cardiff
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- Customer service
- English
- Administrative experience
- Annual leave
- Employee discount
3d
Service Desk Manager
Technology Transformation Group —Cardiff
- £46,500 a year
- Full-time
- Hybrid work
- Azure
- Continuous improvement
- Leadership
- Free parking
Quick apply
1d
General Support
Visionist Consulting —Newport
- Full-time
- Azure
- Microsoft Outlook
- Microsoft Office
Reception Team Member
Sirius Hotel Group —Cardiff
- Full-time
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
1d
IT Support Technician
Vishay —Newport
- Microsoft Powerpoint
- Windows
- Microsoft Office
Telephone & Administration Volunteer
British Heart Foundation —Bridgend
- Employee discount
Food and Beverage - Waiting Staff - Q80
Parkdean Resorts —Rest Bay ED
- No experience needed
- Restaurant
- Resort
- Store discount
- Employee assistance programme
Quick apply
HR Systems Officer
Welsh Parliament —Cardiff
- £26,690 - £30,503 a year
- Temporary
- Hybrid work
- Administrative experience
- Presentation skills
- Human resources
- Work from home
8d
IT Service Improvement Manager
ivolve Care and Support —Swansea
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- IT
- Referral programme
Library Enquiry Services Manager - HEO
Welsh Government —Cardiff
- £37,111 - £45,378 a year
- Part-time
- Presentation skills
- Travel
- Computer networking

I want to receive the latest job alerts for service desk support in pencoed, bge

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Service Desk Technician – First Line

Mirus Wales -
Bridgend

Apply Now

Job details

Full-time
£28,000 a year
1 day ago

Qualifications

Driving Licence
Incident management
SharePoint
Communication skills

Full job description

Service Desk Technician – First Line

37.5 hours per week

£28,000 per annum

Are you looking to start or develop your career in IT within a values-driven organisation? Mirus is looking for a Service Desk Technician – First Line to join our team and help provide responsive, high-quality support to colleagues across the organisation. This is an exciting developmental opportunity for someone who enjoys solving problems, learning new technologies, and delivering excellent customer service.

As the first point of contact for IT support, you will triage and resolve issues where possible at first contact, accurately log incidents in our IT service management system, and escalate more complex issues to the wider IT team when needed. You will support a broad range of technologies and play an important role in helping colleagues stay connected and productive.

Main responsibilities

Act as a first point of contact for colleagues needing IT support by phone, email, or in person.
Log, track, and update incidents, problems, and service requests through the service desk system.
Provide first-line support for hardware, software, networking, password resets, and system access issues.
Escalate complex issues appropriately to second- and third-line support.
Support user administration tasks, including joiner, mover, and leaver processes where required.
Maintain accurate records and contribute to knowledge sharing and continuous improvement.

What we're looking for

We are looking for someone with strong communication skills, a positive and collaborative approach, and a genuine interest in developing a career in IT. You will be organised, customer-focused, and able to remain calm under pressure while managing competing demands.

Knowledge of Microsoft 365 products such as Teams, SharePoint, Exchange, and Office would be an advantage.
A relevant qualification, apprenticeship, or vocational training in IT, engineering, or computer science would be welcome.
Experience of incident management, cyber security, GDPR, or supporting projects would be beneficial.
You will need a current driving licence, access to a car, and flexibility to work across regions where Mirus provides support.

Why join Mirus?

At Mirus, we value collaboration, compassion, fairness, and continuous learning. This role offers the opportunity to build your skills in a supportive environment while contributing to services that make a meaningful difference across the organisation. If you are enthusiastic about technology, enjoy helping others, and want to grow your career with a values-led organisation, we would love to hear from you.

For further information about the role, please refer to the job description and person specification.

Vacancy Type:

Permanent
Location:

Bridgend
Postcode:

CF31 3TP
Full-time / Part-time:

Full-time
Salary:

£28,000
Closing Date:

25 June 2026

Apply Now

Refine Your Search

service desk support jobs in pencoed, bge

Service Desk Technician – First Line

EMEA Service Desk Analyst

Administrative Support Officer

Customer Service Assistant

Service Desk Analyst

Office & Team Administrator

Operational Support Officer

Technical Support Engineer

Cash Desk Volunteer

Response Controller

Crown Court Clerk - Cardiff

Service Desk Manager

General Support

Reception Team Member

IT Support Technician

Telephone & Administration Volunteer

Food and Beverage - Waiting Staff - Q80

HR Systems Officer

IT Service Improvement Manager

Library Enquiry Services Manager - HEO

I want to receive the latest job alerts for service desk support in pencoed, bge

Related Searches

Explore jobs in more locations

Main responsibilities

What we're looking for

Why join Mirus?

Jobseeker tools

Employer Tools

Browse

Stay Connected