Hotel operations manager Work, Jobs in Penkridge, Sts (with Salaries)

Operations Manager
Haughton Hall Hotel —Shifnal
- £30,000 - £34,000 a year
- Full-time
- Management
- Sales
- Customer service
- Free parking
- Employee discount
Quick apply
5d
Operations Manager
AccorHotel —Wolverhampton
- Weekend availability
- Hotel
- Hotel experience
- Free parking
Quick apply
5d
Hotel Food & Beverage Operations Manager
Drayton Manor Resort Ltd —Tamworth
- Full-time
- Hotel
- Organisational skills
- Leadership
- Free parking
- Employee discount
Quick apply
Field Operations Manager
Hotelcare —Birmingham
- £35,000 - £45,000 a year
- Full-time
- Hospitality
- Management
- Microsoft Office
Quick apply
9d
Operation Manager
Admin - HBH Birmingham —Birmingham
- Full-time
- Hotel
- Organisational skills
- Leadership
Quick apply
VP Operations
Aimbridge Hospitality EMEA —Birmingham
- Full-time
- Hospitality
- Hotel
Quick apply

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Operations Manager

Haughton Hall Hotel -
Shifnal

Quick apply

Job details

Permanent | Full-time
£30,000 - £34,000 a year
5 days ago

Benefits

Free parking
On-site gym
Discounted or free food
Company pension
Employee discount
On-site parking

Qualifications

Management
Sales
Customer service
Business development
Personal Licence
Events management
Leadership
Communication skills
Negotiation
Hotel experience
Time management
Hotel management

Full job description

Job Summary
We are seeking a dedicated and experienced Deputy Manager responsible for supporting the General Manager in the overall operation of the hotel while leading the sales, planning, coordination, and delivery of all events. This role combines operational leadership with commercial responsibility, ensuring the hotel achieves its service, revenue and profitability objectives. The position requires a hands-on approach to managing hotel operations, developing business opportunities and delivering exceptional guest experiences across all departments and events.

Duties

Hotel Operations Management

Support the General Manager in the day-to-day running of the hotel
Assume responsibility for the hotel in the absence of the General Manager
Ensure all departments operate efficiently and deliver exceptional guest service standards
Conduct regular inspections of guest rooms, public areas and back-of-house facilities
Monitor operational performance and implement improvements where required
Support departmental managers and supervisors in achieving operational objectives
Handle escalated guest complaints and ensure effective service recovery
Ensure smooth communication and collaboration between all departments

Events Sales and Business Development

Generate and convert enquiries for weddings, conferences, meetings, celebrations and other events
Conduct hotel show rounds and client meetings
Prepare proposals, quotations and contracts for prospective clients
Develop relationships with local businesses, organisations and event planners to increase revenue opportunities
Identify opportunities to maximise event sales and profitability
Support marketing initiatives to promote the hotel's event offerings

Event Planning and Coordination

Manage all confirmed events from booking through to completion
Prepare detailed function sheets and event schedules
Liaise with clients to ensure all event requirements are fully understood and delivered
Coordinate with operational teams to ensure seamless event execution
Attend and oversee key events to ensure service standards are maintained
Resolve any issues that arise before, during or after events

Financial Management

Assist in achieving budgeted revenue and profit targets across the hotel
Monitor event revenue and profitability
Support payroll management and labour cost control
Ensure accurate invoicing and event billing procedures are followed
Assist with budgeting, forecasting and financial reporting as required

People Management

Support the recruitment, training and development of hotel staff
Conduct performance reviews and provide coaching where necessary
Promote a positive working environment focused on teamwork and accountability
Assist with rota planning and staffing requirements across departments

Health, Safety and Compliance

Ensure compliance with all health and safety, fire safety, licensing and employment legislation
Conduct risk assessments and ensure corrective actions are implemented
Ensure events are delivered in accordance with health and safety requirements
Maintain accurate operational and compliance records

Administration and Reporting

Produce operational and event reports for senior management
Maintain accurate records of bookings, contracts and event documentation
Monitor guest feedback and implement improvements where required
Support strategic planning and business development initiatives

Skills

Essential

Previous experience in hotel management and event management within a hospitality environment
Strong leadership and people management skills
Excellent organisational and time management abilities
Strong sales and negotiation skills
Exceptional customer service and communication skills
Commercial awareness with the ability to drive revenue and control costs
Ability to manage multiple priorities and work under pressure

Desirable

Experience managing weddings, conferences and large-scale events
Knowledge of hotel PMS, ideally Guestline
Personal Licence holder
Knowledge of hotel revenue management principles

Pay: £30,000.00-£34,000.00 per year

Benefits:

Company pension
Discounted or free food
Employee discount
Free parking
On-site gym
On-site parking

Ability to commute/relocate:

Shifnal TF11 8HG: reliably commute or plan to relocate before starting work (preferred)

Experience:

Hotel management: 2 years (preferred)
Events management: 2 years (preferred)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

hotel operations manager jobs in penkridge, sts

Operations Manager

Operations Manager

Hotel Food & Beverage Operations Manager

Field Operations Manager

Operation Manager

VP Operations

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