Application support specialist Work, Jobs in Penn, Bkm (with Salaries)

Application Support Specialist
Internova Travel Group —London
- Full-time
- Remote
- Hotel
- Communication skills
Business Support Specialist
Buckinghamshire Council —High Wycombe
- Full-time
- Microsoft Office
- Travel
- Typing
- Employee assistance programme
- Employee discount
7d
Senior Support Worker
White Leaf Support —High Wycombe
- Up to £29,610 a year
- Weekend availability
- Microsoft Word
- Computer literacy
- Supervising experience
- Store discount
- Health & wellbeing programme
Quick apply
7d
Event Steward / SIA
Stambridge Group Ltd —Virginia Water
- £12.71 - £13.10 an hour
- Microsoft Word
- Microsoft Outlook
- In-person
Quick apply
11+ Specialist
Wonders of Maths —London
- £30 - £60 an hour
- Part-time
- Maths
- Mentoring
- School
Quick apply
Specialist Support Assistant (LSA)
Manor Green School —Maidenhead
- From £21,367 a year
- Part-time
- Experience working with individuals with disabilities
- Computer literacy
- Experience working with children
- Free parking
- Sick pay
Quick apply
5h
Category Specialist / Senior Category Specialist
Avia Technique Limited —Wokingham
- £32,850 - £52,525 a year
- Full-time
- Hybrid work
- Business development
- Travel
- Mentoring
- Free parking
Quick apply
1d
Junior Scientist - Cell Specialist
Phytoform Labs Ltd —Harpenden
- £38,000 - £39,400 a year
- Full-time
- Laboratory experience
- Master's degree
- Organisational skills
- Free parking
Quick apply
1h
Clinical Application Specialist
Clinica Engineering Medical Solutions Ltd —Reading
- £2,700 - £3,200 a month
- Full-time
- Nursing
- Travel
- In-person
Quick apply
Partner Based Patient Services Administrator
Apodi ltd —Maidenhead
- £26,000 - £28,000 a year
- Full-time
- Hybrid work
- Administrative experience
- Organisational skills
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
1h
Customer Account Support Specialist
Dexcom —Bracknell
- Full-time
- Remote
- Travel
- Communication skills
Clinical Trials Coordinator
University College London —London
- £43,981 a year
- Full-time
- Hybrid work
12d
Application Support Analyst
Clinisys —Woking
- Hybrid work
- Mentoring
- Organisational skills
- Training & development
Category Specialist
AWE —Reading
- £36,710 - £47,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Free parking
- Annual leave
12d
Fire Stopping Specialist
SettleParadigm —High Wycombe
- £44,664 a year
- Monday to Friday
- Customer service
- Maintenance
- Communication skills
- Free parking
Quick apply
12d
Customer Retention Specialist
Agria Pet Insurance —Aylesbury
- Full-time
- Remote
- Computer literacy
- Computer skills
- Communication skills
- Annual leave
Quick apply
6d
Autism Family Support Practitioner
Resources for Autism —London
- £27,000 - £29,000 a year
- Part-time
- Hybrid work
- Microsoft Office
- Experience working with children
- Travel
- Employee assistance programme
- Flexible schedule
Quick apply
12d
Kubernetes Specialist
CGI —Reading
- Full-time
- DevOps
- Scripting
- Agile
Quick apply
Field Engineer
GMM SALES LTD —Slough
- From £33,000 a year
- Full-time
- Heavy lifting
- Maintenance
- No experience needed
- Free parking
- Annual leave
Quick apply
6d
Education & Wellbeing Specialist (2 Vacancies)
Brook Young People —High Wycombe
- £26,227.50 a year
- Part-time
- Databases
- Travel
- IT
- Annual leave
- Employee assistance programme
Quick apply
12d

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Application Support Specialist

Internova Travel Group -
London

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Job details

Full-time

Qualifications

Technical troubleshooting
Process improvement
NetSuite
Internal department liaison
Customer support
Application support
Amadeus
Communication skills

Full job description

Overview:

Global Travel Collection (GTC), part of Internova Travel Group, is the most influential collection of international luxury travel advisors. More than 1,700 GTC advisors are industry leaders in providing premium travel services to leisure travelers, corporate executives and the entertainment industry. GTC’s combined global reach and leverage translate into value, recognition and preferential treatment for its world traveler clients. Click here for more information about Global Travel Collection.

Responsibilities:

Travel Technologies Application Support Specialist role provides all levels of GDS and technical product support to our advisors and internal departments requiring assistance to resolve issues that could affect multiple points of the support structure.

The specialist will be required to support all GTC business divisions & assist our Independent Contractors (Advisors) that specialize in Corporate Travel, Luxury Leisure and Entertainment.

As the GDS & booking tools are a central part of the business, collaboration between all departments is essential to ensure processes are working efficiently. Processes identified should always be documented and implemented to reduce issues that arise from undefined practices, or changes in industry standards.

The specialist will be primarily responsible for managing Travelport solutions including but not limited to:

Support queries raised to the GDS Help Desk (Service desk)
Bespoke advisor work
Implement new pccs
Projects as governed by the business
Growing the Smart Button portfolio.
Enhancing team knowledge on Travelport

General Team Responsibilities

Assist with GDS related questions (Formats, workflow, processes and configurations)
Manage the GDS Help Desk emails.
Manage all new advisors onboarding and offboarding (Agency implementations)
Set up new corporate clients (create profiles-Sabre/Client Base/Umbrella Faces)
Support Implementation of new client OBTs/BTA cards
Create bespoke solutions (processes/scripts) as required by the business to support internal or Advisor needs.
Support new product developments and rollouts that encroach on the GDS.
GDS Software installation & support
Support GDS Hotel rate code loading and ongoing maintenance
Set up / troubleshoot bespoke itinerary configurations (TripCase / Navitas Itin-X)
Manage/Support all processes that flow into/out of the GDS (this includes Advisor processes front end, through to our back-offices (Dolphin/Agresso Net Suite)
Identify and share changes and updates related to the GDS with operational leaders.
Set up / Support Sabre Red apps and scripts.
Set up / Support Galileo Navitas products.
Scriptwriting (Smart buttons-Travelport, Workflows-Sabre, Smartflows-Amadeus
Support Compleat (mid-office) updates where required.
Support GDS audits as and when required.
Support questions and troubleshoot for all GDS & GDS Tools
Evaluate and escalate where training needs are identified (Advisors).
Evaluate and escalate issues to IT and other operational teams where necessary.
Keep up to date with all changes to procedures/processes within the Travel Technologies team and other operational teams.
Ensure that all internal process documents are kept up to date.
Identify and share improvements suggestions to processes and procedures within the operations team / wider UK teams to enhance advisor and internal team processes.

Qualifications:

Requirements

Advanced knowledge of the travel industry is essential.
3 -5 years’ experience (fully proficient) working with Travelport (back end)
Travelport script knowledge essential – Smart Buttons preferably
Thrives in a fast-paced environment and can easily adapt to the rapidly changing priorities of the business.
Demonstrates a positive & "just own it" attitude that leads to creative problem solving and solutions (attention to detail is key)
Ability to move projects and share updates in a timely manner with the project owner.
Ability to manage multiple projects/tasks simultaneously and prioritize own workload.
Excellent oral and written communication skills are essential.
Must have exceptional customer service skills.
Flexibility to support the needs of the business

GDS AND GDS TOOLS

Travelport, Sabre and Amadeus
Mid office tool - Compleat
RoomService
Profile tools - Umbrella Faces, Client Base and Embark
Online Booking Tools – Atriis and Concur
Dolphin Res Module and Back Office
Agresso NetSuite and Advisor OS
Payment Solutions – Conferma and Apexx
Reporting tools - Magnatech and Power BI

Hybrid/Onsite:

The salary range on this job posting/advertising has been developed to give applicants a range based on the local market where the candidate would be working. Many factors, such as years of experience, budget etc. are considered when determining the starting rate of pay.

This role may be eligible for an incentive, commission, bonus, or a discretionary bonus program based on the company’s financial goal achievement and individual performance.

Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.

Prospective Employee Privacy Policy

#Li-remote (if this is a remote role, leave #Li-remote on the very bottom of the Qualifications box; otherwise, remove entirely.

Apply Now

Refine Your Search

application support specialist jobs in penn, bkm

Application Support Specialist

Business Support Specialist

Senior Support Worker

Event Steward / SIA

11+ Specialist

Specialist Support Assistant (LSA)

Category Specialist / Senior Category Specialist

Junior Scientist - Cell Specialist

Clinical Application Specialist

Partner Based Patient Services Administrator

Customer Account Support Specialist

Clinical Trials Coordinator

Application Support Analyst

Category Specialist

Fire Stopping Specialist

Customer Retention Specialist

Autism Family Support Practitioner

Kubernetes Specialist

Field Engineer

Education & Wellbeing Specialist (2 Vacancies)

I want to receive the latest job alerts for application support specialist in penn, bkm

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