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operational support grade jobs near penn, bkm

Home Admissions Officer

Buckinghamshire New University -
High Wycombe

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Job details

Fixed term contract
£29,588 - £33,002 a year
13 hours ago

Benefits

On-site gym
Annual leave
Company pension
Discounted gym membership
Employee discount

Qualifications

Record keeping
Stakeholder collaboration
ATS
Quality assurance
Continuous improvement
Decision making
Client services
Post-secondary education experience
Occupational health
Recruiting
Organisational skills
Computer skills
Customer support
Communication skills
A Level
Time management

Full job description

Location

High Wycombe

Contract Type

Fixed Term Contract

Salary Range

£29,588 - £33,002

Hours per week

Closing Date

17/08/2026

Ref No

2094

Home Admissions Officer

Fixed Term Contract - 12 months

Full Time – 37 Hours

Salary - £29,588 - £33,002

We’re not trying to fit in with the higher education status quo. We’re challenging it. We’re doing things differently – because our students, our staff, and our world need us to.

So this is an exciting moment to join us. We’re boldly reimagining what a university can be: a place rooted in social mobility, a community where difference is celebrated, and an institution that empowers people to become more than they thought possible.

The Admissions Officer is responsible for processing and assessing applications for undergraduate and postgraduate programmes within a designated academic portfolio, contributing to the delivery of a high-quality, compliant and applicant-focused admissions service within the Home Admissions function of the Student Experience Group Directorate.

What we offer:

a generous holiday entitlement (30 days per annum, plus bank holidays & closure days)
Hybrid working (dependent on business needs)
training & development support opportunities
contributory pension scheme
free gym membership for our on-site gym
a range of staff discounts with major retailers.

Please click here to see our wide range of benefits available for employees.
Please click here for our behavioural based interview question bank.
Please click here to view our employee handbook.

If you have the qualities and attributes representative of the University’s values and ambition, we would be delighted to hear from you.

For further information about this role please contact: [email protected]

All applications are to be made in full and online.

We are committed to promoting an inclusive and diverse workplace and aim to continue building an environment where everyone thrives and can be themselves.

Please let us know if you require any adjustments or support during the recruitment process. We are happy to discuss any reasonable adjustments that would enable you to perform to the best of your abilities in your role. Please reach out if you have any specific needs or if you would like more information on how we can support you

We ensure that our interview/shortlisting Chairs complete the relevant e-learning and/or inclusive recruitment training.

If you’re considering using AI to support your application, we encourage you to question the value it adds. The use of AI tools sometimes erodes authenticity and prevents us from being able to assess the real you. We strongly recommend you prepare your application using your own skills and knowledge and that AI is only used for the purpose of review.

Closing Date: 17 August 2026

Interview Date: 24 August 2026

If you are invited to interview for this role, you will need to provide evidence of your eligibility to work in the UK and if on a visa, current visa and status. Sponsorship is dependent on the salary level of the position. Due to the salary for this post, we are unable to offer visa sponsorship to the successful candidate.

BNU is a Disability Confident employer and as such you will be given the opportunity to declare a disability as part of the application process.

Job Description

JOB DESCRIPTION

Job Title: Admissions Oﬃcer (Home Admissions)

College/Professional Service: Student Experience Group

Grade: E

Location: High Wycombe

Hours: 37 Hours

Responsible to: Admissions Manager / Senior Admissions Oﬃcer

Responsible for: N/A

Job Purpose:

Working under the guidance of a Senior Admissions Officer and Admissions Manager, the postholder will make admissions decisions in accordance with approved entry criteria, University policy and regulatory requirements, provide accurate and professional advice to applicants and academic colleagues, and support the operational delivery of key admissions activities including Confirmation, Clearing and Enrolment.

Acting as the primary admissions contact for a designated portfolio, the postholder will maintain accurate admissions records, contribute to applicant engagement and conversion activities, and champion fair, transparent and inclusive admissions practice. They will work collaboratively with Academic Colleges and Professional Services colleagues to deliver an efficient, applicant-centred admissions experience while maintaining the integrity of admissions decision-making and supporting the University's strategic recruitment objectives.

The postholder will actively contribute to the Home Admissions Team's commitment to delivering an inclusive, professional and high-performing service, helping to build a university community where everyone feels welcomed, supported and able to thrive.

Main Duties & Responsibilities of the role:

Process and assess undergraduate and postgraduate applications in line with University Admissions Policy, entry criteria and regulatory requirements.
Manage a designated admissions portfolio, acting as the primary point of contact for applicants, academic colleagues and professional services.
Make timely admissions decisions, including assessment of qualifications, supporting evidence, contextual information and Fee Status Assessments, escalating complex cases where appropriate.
Maintain accurate applicant records and support Right to Study processes, ensuring compliance with University and UKVI requirements.
Ensure admissions activity complies with University policy, consumer protection legislation, OfS, Equality Act, GDPR and other regulatory requirements.
Contribute to quality assurance, compliance reviews and the identification of fraudulent or high-risk applications.
Provide accurate, timely and professional advice to applicants, delivering an inclusive and applicant-centred admissions experience.
Support applicant engagement and conversion activity in collaboration with academic colleagues and the wider Admissions Team.
Build effective relationships with Academic Colleges and Professional Services to facilitate timely admissions decisions and coordinated applicant support.
Coordinate interviews, selection activities and admissions events, ensuring decisions are returned within agreed timescales.
Support the operational delivery of Confirmation, Clearing and Enrolment, including applicant communications and record management.
Contribute to continuous improvement by supporting projects, maintaining guidance materials and identifying opportunities to enhance admissions processes and the applicant experience.
Support safeguarding, DBS, Occupational Health and Fitness to Practise processes, escalating welfare or safeguarding concerns appropriately.
Represent the University at recruitment and admissions events, work collaboratively across the Admissions Team, and undertake other duties commensurate with the grade.

PERSON SPECIFICATION – Essential Criteria Only

A = Application T = Test I = Interview

Education, Qualifications & Training

Means of Testing

Good general education to A-level standard or equivalent

Knowledge & Experience

Delivering an excellent customer experience

A/I

Experience of working within a Higher Education or professional

services environment

A/I

Experience of processing, assessing applications, cases or

records in a regulated environment

A/I

Knowledge of the UK Higher Education sector and the end-to-end applicant lifecycle.

A/I

Knowledge of UK qualiﬁcations and Higher Education entry

requirements

A/I

Working knowledge of UCAS processes, admissions systems and

applicant management systems.

A/I

Knowledge of data protection principles and the importance of data accuracy and conﬁdentiality

A/I

Familiarity with Fee Status Assessment principles

A/I

Understanding of Right to Study requirements and associated

compliance processes.

A/I

Experience of processing, assessing or making decisions on applications, cases or records in a regulated environment

A/I

Experience of providing high-quality customer or applicant-facing advice and support using a range of communication channels

A/I

Ability to demonstrate a genuine commitment to supporting applicants and widening access to Higher Education through a fair, transparent and inclusive admissions process.

A/I

Demonstrates a proactive, collaborative and ﬂexible approach to work, contributing positively to team objectives and maintaining high standards of service during both routine operations and peak admissions periods.

A/I

Skills

Digitally able and proficient in Microsoft tools and the ability to learn new systems

A/I

Excellent written and verbal communication skills with the ability to communicate conﬁdently and professionally with applicants, Academic Colleges and colleagues across the University.

A/I

Demonstrate ﬂexibility and teamwork by supporting colleagues across portfolios during peak operational periods.

A/I

Good organisational and time management skills with the ability

to manage a varied workload and meet deadlines

A/I

High level of accuracy and attention to detail with a

commitment to data integrity

A/I

Ability to follow and apply policies, procedures and regulations consistently and fairly

A/I

Ability to work eﬀectively as part of a team and to support colleagues in achieving shared objectives

A/I

Ability to prioritise competing demands and work calmly under

pressure during peak admissions periods

A/I

Ability to identify and escalate issues or risks in a timely manner

A/I

Ability to identify opportunities for continuous improvement and contribute to service enhancement initiatives.

A/I

Special Requirements

Willingness to work occasional evenings and weekends in support of Open Days, Applicant Events, Conﬁrmation, Clearing and Enrolment activities

Willingness to work extended hours during peak operational periods, particularly Conﬁrmation and Clearing

Annual leave requests during Conﬁrmation Week and the three weeks immediately following will normally only be approved in exceptional circumstances

Ability to work across University campuses where required

Behavioural INDICATORS

The BNU Behaviours Framework (BBF) is a framework for all University staff that sets out the key behaviours that exemplify the DRIVE values and ethos of the University. The three key behavioural indicators for this post are as follows:

Delivering excellent service

Providing the best quality service to external and internal customers/students/stakeholders. Building genuine and open long-term relationships in order to drive up customer service standards.

Working together

Working collaboratively and across boundaries with others in order to achieve objectives. Recognising and valuing the different contributions people bring to this process.

Achieving results

Consistently meeting agreed objectives and success criteria. Taking personal responsibility for getting things done.

Apply Now

Refine Your Search

operational support grade jobs in penn, bkm

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