Job Title
Team Lead Coach - Day Opps
Responsible to
Head of Services
Salary
£29,120.00pa / £14.00ph
Hours
2080 per annum
permanent/full time/rota based/inc. every other weekend
Aims and purpose of the role:
The Skills4Eden Team Lead is responsible for leading, motivating and developing a team that delivers high-quality coaching support to people with learning disabilities and/or neurodiversity. The postholder will ensure people are enabled to develop their skills, strengths and independence through community participation while promoting choice, control and co-production in all aspects of coaching support.
The role combines frontline leadership, operational management, quality assurance and partnership working to ensure safe, effective and compliant service delivery that achieves positive outcomes for people who use 4Eden services.
In order to be selected for interview please ensure you demonstrate how you meet the
essential & desirable criteria of the role and our values within your application.
Key Responsibilities
Leadership and Staff Development
- Lead, coach and support team members to deliver high-quality, person-led services.
- Promote a positive, inclusive and supportive working culture that reflects organisational values and maintains professional boundaries.
- Ensure staff understand and apply co-production principles, actively involving individuals in decisions about their lives and support.
- Deliver effective induction, supervision, coaching and mentoring to team members.
- Identify training and development needs and support staff to enhance their knowledge, skills and practice.
- Ensure all shifts are adequately staffed with competent and appropriately trained employees, addressing staffing gaps as required.
- Support the digitisation and continuous improvement of service processes, systems and ways of working.
Person-led Coaching and Support
- Ensure individuals receive coaching that promotes independence, choice, dignity and respect.
- Support people to identify and develop their strengths, skills and personal goals.
- Create opportunities for individuals to access recreational, educational, social and community activities.
- Encourage the development of friendships, relationships and wider community connections.
- Promote the use of public transport and other skills that enhance independence and community inclusion.
- Support individuals to manage behaviours positively and proactively using person-centred approaches.
Service Delivery and Quality Assurance
- Ensure person-led support plans are co-produced, developed, implemented, reviewed and followed consistently.
- Monitor the quality and effectiveness of support provided, ensuring positive outcomes for individuals.
- Work alongside the Head of Services to ensure services meet contractual obligations, funding requirements and agreed outcomes.
- Contribute to service development initiatives and continuous quality improvement of opportunities provided to the people who use 4Eden services.
- Support the implementation of action plans arising from audits, inspections, reviews and quality monitoring activities.
Operational Management
- Prepare and manage staff rotas to ensure safe, effective and responsive service delivery.
- Maintain accurate, timely and confidential records in line with organisational and regulatory requirements.
- Oversee medication administration and management, ensuring compliance with policies, procedures and legislation.
- Coordinate community-based programmes and events, including Saturday Social activities and other group opportunities.
- Drive individuals to appointments, activities and community events using a personal vehicle where required, maintaining appropriate insurance and compliance documentation.
- Participate in the out-of-hours on-call rota and respond appropriately to emergencies and incidents.
Safeguarding, Risk Management and Health & Safety
- Promote a culture of positive risk-taking while ensuring robust risk assessments are completed, reviewed and implemented.
- Ensure safeguarding procedures are understood and followed by all staff members.
- Respond appropriately to safeguarding concerns, incidents, accidents and emergencies, taking immediate action where necessary.
- Support teams by responding to incidents and ensure reporting procedures are followed.
- Work alongside Registered Manager and Head of Services to review accidents, incidents and near-misses, identifying trends and implementing preventative measures to improve safety and wellbeing.
- Support compliance with health and safety requirements across all service areas.
Partnership Working
- Build and maintain effective relationships with individuals, families, advocates and carers.
- Work collaboratively with social workers, healthcare professionals, funding authorities and other stakeholders.
- Liaise with Head of Services regarding support planning, reviews, outcomes and changing individual needs.
- Represent the service professionally in meetings and multi-agency forums when required.
Communication and Compliance
- Ensure all records, documentation and reports are completed accurately and to required standards.
- Communicate effectively with team members, management, individuals receiving coaching and support and external professionals.
- Promote organisational values, standards and expectations across the service.
- Ensure compliance with organisational policies, procedures, legislation and regulatory requirements.
- Respond to audit findings and compliance reviews, supporting the implementation of improvement actions.
Person Specification –
Essential Criteria
- Experience supervising or leading teams
- Understanding of learning disabilities, autism or related services.
- Knowledge of safeguarding, risk management, medication administration and health and safety requirements.
- Experience of rota management, record keeping and service coordination.
- Excellent communication, organisation and problem-solving skills.
- Ability to build positive working relationships with internal and external stakeholders.
- Commitment to promoting independence, inclusion and positive outcomes.
- Full UK driving licence and access to a vehicle with appropriate business insurance.
Desirable Criteria
- Level 3 Diploma in Health and Social Care (or equivalent).
- Experience supporting individuals with complex needs and behaviours of concern.
· Strong understanding of person-led support and co-production principles.
· Experience of service audits, inspections and quality assurance processes.
· Understanding of digital systems and process improvement initiatives.
Key Competencies
- Leadership and Team Development
- Person-Centred Practice
- Communication and Relationship Building
- Coaching and Mentoring
- Safeguarding and Risk Management
- Operational Planning and Organisation
- Problem Solving and Decision Making
- Quality Assurance and Compliance
- Partnership Working
- Continuous Improvement
This role requires a flexible and proactive approach, with a commitment to delivering outstanding services that enable people to live their best lives.
To support your application, please refer to our social media pages and website for
further understanding of the 4EDEN values.
Why join 4EDEN
v A meaningful role with real social impact
v Opportunity to change perceptions and promote understanding within the community
v Supportive, values-led workplace
v Enrolment into our workplace pension scheme into which 4EDEN contributes 3% of your salary if you meet qualifying criteria
v Enrolment into an employer paid healthcare scheme that allows you to claim money towards the cost of dental, optical and other medical expenses and additional benefits for your well-being with the option to add your partner and free children’s cover
v Your birthday off every year – paid
v Training and development opportunities
v Employees are eligible for the Blue Light Card, giving you access to a wide range of discounts across retail, travel, leisure and more (subscription reimbursement)
v Guaranteed monthly salary BACS into your bank account 3-working days before the end of every month
v Introduce a friend scheme - £100 for you & £100 for your friend (subject to terms and conditions)
v Branded workwear
v Christmas voucher
We’re actively hiring, so if you're keen to join a fantastic team and contribute towards enabling people to live their best lives, we would love to hear from you!
Submit your application today or contact us directly to learn more!
Email : [email protected]
Telephone : 01768 892014
Website : www.4eden.co.uk
Pay: £29,120.00 per year
Work Location: In person
