Customer experience leader Work, Jobs in Pentyrch, Crf (with Salaries)

Customer Experience Advisor
Transport for Wales —Pontypridd
- £26,227.50 a year
- CRM software
- Microsoft Excel
- Customer service
- Employee discount
6d
Customer Experience Team Leader
Sopra Steria —Newport
- £26,972 - £29,000 a year
- Weekend availability
- Hybrid work
- Organisational skills
- IT
- Annual leave
6d
Booking & Order Handlin Operator
DS Smith —Caerphilly
- £24,744.72 a year
- Part-time
- Hybrid work
- Customer service
- Microsoft Office
- Data entry
- Employee assistance programme
- Life insurance
3d
Team Leader
The Fedcap Group —Llantrisant
- Full-time
- Management
- Project management
- Organisational skills
- Annual leave
2d
Customer Team Leader
Co-op —Cardiff
- £14.48 an hour
- Overtime
- Merchandising
- Bakery
- Team management
- Store discount
- Employee discount
Business Development Executive
Tes Global —Llantrisant
- Up to £35,000 a year
- Full-time
- Sales
- Communication skills
- School
- Annual leave
- Employee assistance programme
Quick apply
Process Operator
Ecolab Inc. —Llantrisant
- Full-time
- Computer literacy
- Laboratory experience
- Computer skills
Customer Service Team Leader
Stellantis Financial Services —Cardiff
- £32,000 - £36,000 a year
- Full-time
- Hybrid work
- Management
- Communication skills
- Free parking
- Store discount
Quick apply
Customer Service Team Member - Part Time Evenings
Starling —Cardiff
- £18,666 - £28,000 a year
- Part-time
- Hybrid work
- Customer service
- IT
- Communication skills
- Annual leave
- Employee discount
Quick apply
9d
Payment Assistant
Legal & General Investment Management —Cardiff
- Administrative experience
- Communication skills
- Employee discount
3d
Operations Leader
Revvity —Llantrisant
- Engineering
- ERP systems
- Travel
Customer Service Advisor - Call Handler
Sopra Steria —Newport
- £26,298 a year
- Hybrid work
- Customer service
- Human resources
- SharePoint
- Annual leave
5d
Operational People Manager
Financial Ombudsman Service —Cardiff
- £59,297 a year
- Part-time
- Hybrid work
- Management
- Customer service
- Microsoft Office
- Flexible schedule
5d
Team Leader
M Group —Treharris
- £33,167 - £39,800 a year
- Overtime
- Employee assistance programme
- Employee discount
Warehouse Operative
GXO Logistics —Cardiff
- Up to £12.85 an hour
- Monday to Friday
- Communication skills
- Annual leave
- Employee assistance programme
Leisure Team Leader
Village Hotels - Cardiff - Leisure —Cardiff
- Part-time
- Hospitality
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
12d
Administrative Assistant
LexisNexis Risk Solutions —Cardiff
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
- Employee discount
4d
GYM MANAGER
Jetts Cardiff St Mellons —Trowbridge
- £34,000 - £38,000 a year
- Full-time
- Management
- Customer service
- Team management
- Free parking
- Gym membership
Quick apply
6d
Payment Assistant
LegalAndGeneral —Cardiff
- Full-time
- Hybrid work
- Administrative experience
- Communication skills
- Employee discount
Quick apply
4d
Customer Ambassador
Portable Multimedia Limited T/A Nextbase —Caerphilly
- Hybrid work
- CRM software
- Microsoft Office
- Organisational skills
- Free parking
- Annual leave
Quick apply

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customer experience leader jobs near pentyrch, crf

Customer Experience Advisor

Transport for Wales -
Pontypridd

Apply Now

Job details

Permanent
£26,227.50 a year
6 days ago

Benefits

Cycle to work scheme
Company pension
Free or subsidised travel
Employee discount
Car scheme

Qualifications

CRM software
Microsoft Excel
Customer service
Microsoft Office
Contracts
Classroom experience
IT
Welsh

Full job description

Salary:

£26,227.50
Location:

Llys Cadwyn Pontypridd
Website Category:

Head Office
Contract Type:

Permanent
Closing Date:

22 July 2026
Vacancy Reference:

0768

The Role

Please note Welsh language skills are an essential requirement for this role.

Provide first line support to customer enquiries and complaints across telephone, email and other channels supporting projects such as, fflecsi, Concessionary TravelCards, Transport for Wales Passenger Assist along with supporting other projects as required and where contracts are secured.

Role responsibilities

Support the successful operation of the Contact Centre by providing first line telephone support along with email and social media channel support to customers by undertaking varied actions in line with our projects.
Responding to customer queries (inbound and outbound) and complaints by communicating via telephone, live chat, email and social media to resolve issues in a timely manner ensuring a high-quality service to our customer. Provide accurate and consistent information in response to queries/complaints to deliver the highest level of service across all contracts managed by the Contact Centre.
Complete daily administrative tasks on various systems to ensure seamless operation of all the telephony service contracts undertaken by the Customer Experience Advisors. Use the CRM system to respond to customer emails in a professional and timely manner.
Demonstrate a comprehensive understanding of various TfW projects by keeping abreast of changes to ensure that information is effectively communicated to customers.
Use initiative to inform customers of any potential changes, gaining insight by building relationships with various internal and external stakeholders to ensure a positive end to end customer experience.
Provide ad-hoc support to other projects as needed by flexibly adapting workload to maintain the highest level of customer satisfaction.
Respond to high volumes of calls/emails efficiently by adhering to the service level agreement/key performance indicators (KPIs) to enhance a positive customer experience.

Who we're looking for

Fluent Welsh language skills, including reading, writing, speaking and understanding.
Previous experience working in a customer service role.
Experience of using a variety of IT systems and Familiarity with Microsoft Office software (Including Microsoft Excel).
Experience handling high volumes of customer queries and complaints.
Experience of communicating to customers through email channels.

Welsh Language Skills

Welsh language skills are an essential requirement for this role.

TfW support anyone who wants to learn Welsh or improve their skills. We offer online learning, classroom courses and funding attendance at local community courses.

Equal Opportunities

We're changing the way the transport industry looks. By celebrating and embracing differences, we're building a workforce that represents Wales. We need talented people from all backgrounds and cultures to bring their perspectives and experiences. Diverse teams make better decisions and drive innovation. Join us in transforming the way Wales travels."

Who we are

Transport for Wales is changing the way Wales travels, making sustainable transport the first choice. We're building a multimodal integrated transport network called the T Network, making it easier for people to travel by train, bus, walking, wheeling and cycling.

We're a Disability Confident Leader. Let us know about any reasonable adjustments you may need in the recruitment process and as part of the role if you are successful.

This advert will close at 23:59 on the day of the application closing date stated above. However, we reserve the right to close this vacancy early if we receive enough applications. We encourage you to submit your application as early as possible.

Job benefits

Enhanced pension scheme

Free travel across the TfW rail network

Cycle to work scheme

Electric car scheme

Health cash plan

High street discounts

Training & development opportunities

Apply Now

Refine Your Search

customer experience leader jobs in pentyrch, crf

Customer Experience Advisor

Customer Experience Team Leader

Booking & Order Handlin Operator

Team Leader

Customer Team Leader

Business Development Executive

Process Operator

Customer Service Team Leader

Customer Service Team Member - Part Time Evenings

Payment Assistant

Operations Leader

Customer Service Advisor - Call Handler

Operational People Manager

Team Leader

Warehouse Operative

Leisure Team Leader

Administrative Assistant

GYM MANAGER

Payment Assistant

Customer Ambassador

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