Part-Time Receptionist / Patient Administrator
Permanent Contract | 25 hours per week
Busy Village GP Surgery
We are seeking a friendly, reliable, and organised Part-Time Receptionist to join our expanding Patient Administration Team on a permanent basis. This is an excellent opportunity to work within a supportive, patient‑focused environment at the heart of our local community.
Pay & Contract
- £12.74 per hour
- Permanent contract
Working Hours
- Hours to be confirmed
- Will include two evening shifts per week, working from 1:30pm until the practice closes
- Latest closing time is usually 6:45pm, however this may be later on occasions where patients are still being seen by a member of the clinical team
- Flexibility required to provide holiday and sickness cover for colleagues
Role Summary
As a key front‑line member of the practice, you will play an essential role in ensuring patients can access the appropriate services and healthcare professionals efficiently and compassionately.
Key Responsibilities
- Welcome and assist patients courteously, both in person and via telephone
- Signpost patients to the most appropriate service or healthcare professional
- Handle prescription requests and general patient enquiries
- Provide administrative support to the wider practice team
- Maintain strict confidentiality and discretion at all times
- Maintain a safe working environment in line with Health & Safety legislation and practice policies
- Report significant events and near misses in accordance with practice policy
About You
- Previous reception or administrative experience preferred
- Hospitality or other customer‑facing experience is highly desirable
- Excellent communication and interpersonal skills
- Confident using office systems, software, and standard office equipment
- Strong organisational skills with good attention to detail
- Ability to multitask, prioritise workload, and remain calm in a busy environment
- A positive, flexible, and professional approach to patient care
Full training will be provided for the right candidate.
What We Offer
- Permanent contract
- Friendly, supportive team environment
- A paid “Birthday Day” off
- Free on‑site car parking
- Access to an Employee Assistance Programme (EAP)
- A varied and rewarding role within primary care
Equality, Diversity & Inclusion
We are committed to promoting equality, diversity, and inclusion and welcome applications from all sections of the community. We aim to create an inclusive working environment where individuality is valued, differences are respected, and everyone feels supported to achieve their full potential. Appointments will be made on merit, in line with our commitment to fairness and equality.
Closing date for applications: Friday 24th July
Please note: We reserve the right to close this advert early if a suitable candidate is appointed.
Job Types: Part-time, Permanent
Pay: £12.74 per hour
Benefits:
- Company pension
- Cycle to work scheme
- Free parking
- On-site parking
- Referral programme
- Sick pay
Experience:
- Customer service: 1 year (preferred)
Work Location: In person
