Service manager Work, Jobs in Penzance, Con (with Salaries)

Swimming Pool Duty Manager
Jubilee Pool Penzance Ltd —Penzance
- £28,516 a year
- Weekend availability
- Microsoft Word
- Supervising experience
- Team management
- Free parking
- Employee discount
Quick apply
3d
Hotel Manager
Kernow Pubs —Penzance
- £15.50 an hour
- Full-time
- Bar
- Hotel
- Supervising experience
- Annual leave
Quick apply
9d
Retail Deputy Manager
The Works —Penzance
- Customer service
- Training & development
- Retail management
- Employee assistance programme
- Employee discount
Sales Assistant
Topps Tiles —Penzance
- £10.85 - £12.71 an hour
- Weekend availability
- Customer service
- No experience needed
- Retail sales
- Employee discount
10d
Communications Manager
Redruth Town Council —Redruth
- £31,537 - £34,434 a year
- Weekend availability
- Management
- Social media management
- Public speaking
- Free parking
- Sick pay
Quick apply
12d
Assistant Branch Manager - Penzance
Scrivens Opticians and Hearing Care —Penzance
- Customer service
- Computer literacy
- Merchandising
- Annual leave
- Employee discount
Quick apply
Financial Controller
St Michael's Hotel & Spa —Falmouth
- £50,000 - £55,000 a year
- Full-time
- Hospitality
- Team management
- IT
- Annual leave
- Employee discount
Quick apply
Junior Service Delivery Manager
Ericsson —Penzance
- Computer Science
- Engineering
- English
Optical Assistant
Boots —Penzance
- £16 an hour
- Part-time
- Employee assistance programme
- Employee discount
Graduate Management Trainee - Penzance
Enterprise Mobility —Penzance
- Full-time
- Customer service
- Bachelor's degree
- Team management
Property Manager
The Travel Chapter —Penzance
- £27,924 a year
- Full-time
- Hybrid work
- Travel
- Conflict management
- Annual leave
Quick apply
Registered Manager
Swallowcourt —Penzance
- £61,920 a year
- Mentoring
- Training & development
9d
Branch Manager - Helston
General All-Purpose Plastics (GAP) Ltd —Helston
- Up to £45,000 a year
- Full-time
- Customer service
- Leadership
- Communication skills
Quick apply
Assistant Shop Manager - Penzance
Scope —Penzance
- £13.45 an hour
- Weekend availability
- Computer literacy
- Leadership
- Communication skills
- Annual leave
- Employee discount
3d
Postal Delivery Driver
Royal Mail Group —Penzance
- £13.68 an hour
- Overtime
- Customer service
Wax Removal Technician - Penzance
Scrivens Opticians and Hearing Care —Penzance
- Communication skills
- Annual leave
- Employee discount
Quick apply
Workshop General Manager
Bradleys Motors Ltd / St Erth Services —Saint Erth
- From £35,000 a year
- Full-time
- Business development
- Quality control
- Organisational skills
- Store discount
- Employee discount
Quick apply
3d
Branch Manager
mydentist —Hayle
- From £32,000 a year
- Part-time
- Management
- Patient care
- Contracts
- Employee assistance programme
- Employee discount
Quick apply
Dispensing Optician
Boots —Penzance
- Weekend availability
- Employee assistance programme
- Employee discount
Estates Officer (Mechanical)
Royal Cornwall Hospitals NHS Trust —Truro
- £39,959 - £48,117 a year
- Full-time
- School
10d

I want to receive the latest job alerts for service manager in penzance, con

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Swimming Pool Duty Manager

Jubilee Pool Penzance Ltd
Penzance

Quick apply

Job details

Permanent | Full-time
£28,516 a year
3 days ago

Benefits

Free parking
Company pension
Employee discount

Qualifications

Microsoft Word
First aid administration
Environmental stewardship
Operations management
Closing procedures
Facilities management
Mentoring junior staff
First aid
Shift management
Microsoft Office Suite
Complaint handling
First aid response
Volunteer supervision
Supervising experience
Team management
Staff training
Opening procedures
Mentoring
Organisational skills
Customer interaction
Training & development
Cash handling
Leadership
Communication skills
Time management

Full job description

Overview

The Duty Manager is responsible for the safe, effective, and efficient day-to-day operation of the pools and surrounding facilities. Acting as the senior person on duty, the post holder will lead and support the operational team, ensure exceptional customer experiences, maintain high standards of health and safety, and respond effectively to incidents and emergencies.

The DM plays a key role in creating a welcoming, inclusive, and safe environment for all users while protecting and promoting the unique heritage and environmental value of the facility.

Key Responsibilities

Operational Management

Assume overall responsibility for the facility during designated shifts.
Open and close the site in accordance with operational procedures.
Ensure facilities, equipment, and public areas are maintained to a high standard of cleanliness and presentation.
Monitor pool and site conditions, including weather, tidal influences, water quality, and environmental factors that may impact safe operations.
Complete all operational checks and record keeping requirements.

Health, Safety and Compliance

Work closely with the Safety officer.
Respond effectively to emergencies, incidents, accidents, and first aid situations.
Lead emergency evacuations and coordinate emergency response procedures when required.
Promote a proactive safety culture among staff and visitors.

Team Leadership

Supervise lifeguards, reception staff, café staff, volunteers, and other operational team members as required.
Provide day-to-day leadership, guidance, and support.
Allocate duties and monitor performance throughout shifts.
Assist with staff induction, training, mentoring, and development.
Ensure adequate staffing levels are maintained and escalate concerns where necessary.

Customer Experience

Deliver and promote outstanding customer service standards.
Act as the primary point of contact for customer enquiries, feedback, and complaints.
Resolve issues professionally and efficiently.
Foster a welcoming and inclusive atmosphere for all visitors.
Support community engagement activities, events, and programmes.

Environmental and Site Management

Support sustainable operations and environmental initiatives.
Monitor and report maintenance issues and defects.
Liaise with contractors and maintenance teams when required.
Ensure outdoor areas, changing facilities, and public spaces remain safe and accessible.

Financial and Administrative Responsibilities

Process admissions, memberships, bookings, and retail transactions where required.
Ensure cash handling and reconciliation procedures are followed.
Maintain accurate operational records, reports, and documentation.
Support achievement of income targets through excellent customer service and efficient operations.

Person Specification

Essential

National Pool Lifeguard Qualification (NPLQ)

Minimum 2 years’ experience as a Pool Lifeguard.

Proficient in Microsoft Office, particularly Outlook, Word, and Excel.

Strong organisational and time management skills with the capability to prioritise tasks

Excellent verbal and written communication skills.

Ability to work independently, use initiative, and manage multiple tasks simultaneously.

Customer-focused with a commitment to maintaining high standards of safety and service.

Desirable

Pool Plant Operations Qualification.

IOSH qualification or equivalent health and safety certification.

Previous supervisory or team leadership experience.

Experience working within a leisure, aquatic, or outdoor recreational environment.

Key Skills and Competencies

· Strong leadership and decision-making skills.

· Excellent communication and interpersonal abilities.

· Ability to remain calm and effective under pressure.

· Strong problem-solving skills.

· Effective organisation and attention to detail.

· Competent IT and administrative skills.

· Ability to work independently and collaboratively as part of a team.

· Commitment to health, safety, and exceptional customer service.

Personal Attributes

The successful candidate will be:

Friendly, approachable, and professional.
Passionate about customer service and community engagement.
Resilient and adaptable in a dynamic outdoor environment.
Committed to health, safety, and safeguarding.
Environmentally aware and supportive of sustainable practices.
Reliable, flexible, and willing to work evenings, weekends, bank holidays, and during peak seasonal periods.

Working Conditions

This role is primarily based outdoors and requires working in varying weather conditions, including wind, rain, cold temperatures, and strong sunlight. The post holder will frequently walk around the site, supervise aquatic activities, and respond to operational and emergency situations.

Pay: £28,516.00 per year

Benefits:

Company pension
Employee discount
Free parking

Work Location: In person

Quick apply

Refine Your Search

service manager jobs in penzance, con

Swimming Pool Duty Manager

Hotel Manager

Retail Deputy Manager

Sales Assistant

Communications Manager

Assistant Branch Manager - Penzance

Financial Controller

Junior Service Delivery Manager

Optical Assistant

Graduate Management Trainee - Penzance

Property Manager

Registered Manager

Branch Manager - Helston

Assistant Shop Manager - Penzance

Postal Delivery Driver

Wax Removal Technician - Penzance

Workshop General Manager

Branch Manager

Dispensing Optician

Estates Officer (Mechanical)

I want to receive the latest job alerts for service manager in penzance, con

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected