Customer support & client services managers Work, Jobs in Pershore, Wor (with Salaries)

Director of Customer Success EMEA
Johnson Controls —Solihull
- Full-time
- CRM software
- Bachelor's degree
- Continuous improvement
1d
Customer Service Supervisor
Sessions Meat Supplies Ltd —Kidderminster
- £27,476.80 a year
- Full-time
- Customer service
- Analysis skills
- Supervising experience
Quick apply
1d
Head of Contact Centre Sales and Customer Experience
JG Travel Group —Cheltenham
- Full-time
- Sales
- Customer service
- Analysis skills
- Employee discount
- Referral programme
Quick apply
8d
Part-time Customer Service Manager
International Workplace Group plc —Tewkesbury
- Up to £19,000 a year
- Part-time
- Customer service
- In-person
- Restaurant
12d
Business Support Supervisor (R&M)
Redditch Borough Council —Redditch
- £36,363 - £40,777 a year
- Customer service
- Microsoft Office
- Administrative experience
- Employee assistance programme
- Employee discount
Tier 1 Complaints Officer
Ministry of Justice —Birmingham
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Customer service
- Microsoft Office
- Presentation skills
- Annual leave
- Employee discount
13d
Head of customer management
Warwick Nub News —Warwick
- Hybrid work
- No degree
- Leadership
- Communication skills
1d
Customer Service Manager - Pensions
SS&C Technologies —Birmingham
- Full-time
- Hybrid work
- Customer service
- Financial services
- Leadership
- Annual leave
- Employee assistance programme
Supervisor - Customer Service
Welcome Break —Warwick
- Up to £13.69 an hour
- Overtime
- Customer service
- Leadership
- Free parking
- Employee discount
2d
Manager of Dedicated Implementations - EMEA
Ashby —Birmingham
- £110,000 - £165,000 a year
- Full-time
- Remote
- Project management
- Travel
- Leadership
- Annual leave
Client Advisory Team Manager
Marsh —Worcester
- Full-time
- Management
- Microsoft Office
- Leadership
2d
Client Retention Manager
Vergo —Gloucester
- Microsoft Office
- Analysis skills
- Organisational skills
- Health & wellbeing programme
- Annual leave
Quick apply
Customer Support Manager
Momentus —Birmingham
- Remote
- Hospitality
- Management
- SQL
Quick apply
Scheduling Manager
Wates —Birmingham
- Microsoft Outlook
- Data analysis skills
- Maintenance
Team Leader, Contact Centre Operations (12 months FTC)
Kohler —Cheltenham
- Up to £36,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Senior Scheduler
Wates —Birmingham
- Microsoft Outlook
- Management
- Computer literacy
Operations Manager InterpretersLive!
Sign Solutions —Redditch
- £30,000 - £35,000 a year
- Monday to Friday
- Leadership
- Communication skills
- Paid training
- Work from home
Quick apply

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customer support & client services managers jobs near pershore, wor

Director of Customer Success EMEA

Johnson Controls -
Solihull

Apply Now

Job details

Full-time
1 day ago

Benefits

Company pension

Qualifications

CRM software
Bachelor's degree
Continuous improvement
Team management
Leadership
Communication skills

Full job description

Director of Customer Success EMEA

What You Will Do
As Director of Customer Success for EMEA, you will lead and shape the region’s customer-focused strategy, ensuring a consistent, high-quality experience across all touchpoints. You will work cross-functionally with operations, plants, and sales teams to align service delivery with business objectives and customer expectations. This role is critical in driving customer satisfaction, retention, and long-term value, while proactively identifying opportunities to improve service processes and resolve customer concerns efficiently. You will also provide strategic input into forecasting, service mix, and pricing support, ensuring commercial decisions are aligned with customer needs and organisational goals.

What We Offer

Competitive salary and performance-based bonus scheme
Comprehensive benefits package including pension and healthcare
Career development and progression opportunities within a global organisation
Collaborative and inclusive working environment
Opportunity to influence and shape customer success strategy across EMEA

How You Will Do It

Lead and develop the EMEA Customer Success function, ensuring alignment with global strategies
Build strong relationships with key customers to understand needs and enhance satisfaction
Collaborate with sales, operations, and manufacturing teams to deliver seamless customer solutions
Monitor customer performance metrics and implement continuous improvement initiatives
Drive prompt and effective resolution of customer issues across the region
Provide direction on forecasting, service mix, and customer-related planning activities
Support commercial teams with pricing strategies, special concessions, and customer proposals
Establish and maintain best practices in customer success and service delivery
Develop and mentor a high-performing customer success team
Report on customer trends, risks, and opportunities to senior leadership

What We Are Looking For

Required:

Proven experience in customer success, service leadership, or a related function
Minimum of 8 years’ professional experience in a customer-focused environment
Strong leadership and team management capabilities across multiple markets
Ability to collaborate effectively with cross-functional teams
Excellent problem-solving and decision-making skills
Commercial awareness and experience supporting pricing or forecasting activities
Strong communication and stakeholder management skills
University degree or equivalent combination of education and experience

Preferred:

Experience working across the EMEA region
Background in industrial, manufacturing, or service-based environments
Familiarity with CRM systems and customer performance analytics
Experience leading transformation or continuous improvement initiatives

About Us
At Johnson Controls, we transform the environments where people live, work, learn and play. As a global leader in smart, healthy and sustainable buildings, we deliver innovative solutions that integrate building systems, technology, and services. Our teams are committed to making a positive impact on people, places, and the planet. Joining Johnson Controls means becoming part of a collaborative, forward-thinking organisation where your contributions help shape the future of customer experience and operational excellence.

#LI-SB
#LI-Hybrid

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Refine Your Search

customer support & client services managers jobs in pershore, wor

Director of Customer Success EMEA

Customer Service Supervisor

Head of Contact Centre Sales and Customer Experience

Part-time Customer Service Manager

Business Support Supervisor (R&M)

Tier 1 Complaints Officer

Head of customer management

Customer Service Manager - Pensions

Supervisor - Customer Service

Manager of Dedicated Implementations - EMEA

Client Advisory Team Manager

Client Retention Manager

Customer Support Manager

Scheduling Manager

Team Leader, Contact Centre Operations (12 months FTC)

Senior Scheduler

Operations Manager InterpretersLive!

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