Head of operations Work, Jobs in Pershore, Wor (with Salaries)

Head of Operations
Mears Group —Birmingham
- Up to £90,000 a year
- Driving
- Mentoring
- Contracts
- Annual leave
- Employee assistance programme
6d
Head Of Park Operations
West Midland Safari Park —Bewdley
- Weekend availability
- Continuous improvement
- Team management
- Leadership
- Employee discount
Quick apply
13d
Operations Manager - The Fish Hotel
Farncombe Estate —Broadway
- £49,650 a year
- Weekend availability
- Hotel
- Supervising experience
- Human resources
- Health & wellbeing programme
- Employee discount
Quick apply
9d
Customer Fulfilment Manager
IMPACT EVOLVE —Cheltenham
- Full-time
- Continuous improvement
- Team management
Quick apply
Deputy General Manager
Buckland Manor - Management and Support roles —Broadway
- £44,000 a year
- Full-time
- Hotel
- Free parking
Quick apply
6d
Operations Support Administrator
First Response Training & Consultancy Services Limited —Pershore
- £27,000 a year
- Full-time
- CRM software
- Data entry
- In-person
- Employee discount
Quick apply
6d
People, Operations & Capability Manager
NFU Mutual —Stratford-upon-Avon
- Up to £70,000 a year
- Full-time
- Mentoring
- Financial services
- Training & development
- Annual leave
- Employee discount
11d
HR Shared Services Manager
Johnsons Cars —Redditch
- Up to £65,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Team management
- Employee discount
2d
Regional Repairs Operations Manager
GreenSquareAccord —Birmingham
- £58,000 - £62,000 a year
- Annual leave
- Employee assistance programme
Quick apply
9d
Head of Field Operations
ASSA ABLOY —Solihull
- Continuous improvement
- Team management
- Leadership
Project Coordinator
TXO Group —Solihull
- Full-time
- Microsoft Word
- Microsoft Outlook
- Communication skills
- Free parking
- Annual leave
Quick apply
9d
Manager of Dedicated Implementations - EMEA
Ashby —Birmingham
- £110,000 - £165,000 a year
- Full-time
- Remote
- Team management
- Travel
- Leadership
- Annual leave
Operations Support Manager – Make a difference across our Veterinary Network
Medivet Group Ltd —Cheltenham
- £38,000 a year
- Weekend availability
- Microsoft Outlook
- Inventory control
- Recruiting
Operation Manager - The Fish Hotel
Farncombe Estate —Broadway
- £49,650 a year
- Weekend availability
- Hotel
- Training & development
- Employee discount
- Referral programme
Quick apply
9d
People Operations Officer - Jockey Club Experiences
Levy —Cheltenham
- £30,000 a year
- Full-time
- Travel
- Human resources
- Recruiting
- Annual leave
Site HR Business Partner - Worcester
Kraft Heinz Company —Worcester
- Full-time
- English
- Continuous improvement
- Recruiting
General Manager
Keeping You Out —Redditch
- From £30,000 a week
- Weekend availability
- Hospitality
- Bar
- Inventory control
Quick apply
8d
Operational Support Manager, Band 7
Gloucestershire Hospitals NHS Foundation Trust —Gloucester
- £49,387 - £56,515 a year
- Full-time
- Continuous improvement
- Team management
12d
Customer Services Manager
Severn Valley Railway Society Limited —Kidderminster
- Weekend availability
- Microsoft Word
- Master's degree
- Continuous improvement
- Free parking
- Store discount
Quick apply
2d
Head of Cleaning Excellence - National
14forty —Birmingham
- Up to £70,000 a year
- Analysis skills
- Presentation skills
- Continuous improvement
11d

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Head of Operations

Mears Group -
Birmingham

Apply Now

Job details

Permanent
Up to £90,000 a year
6 days ago

Benefits

Annual leave
Employee assistance programme
Employee discount
Paid volunteer time

Qualifications

Contract management
Driving Licence
Customer relationship building
Stakeholder liaison
Workday ERP
Cost control
Client relationship development
Stakeholder coordination
Driving
Supply chain management
Customer relationship management
Mentoring
Contracts
Ongoing financial performance monitoring
Leadership
Team motivation leadership
Communication skills
Facilities maintenance
Negotiation
Operations leadership experience
Workday
Stakeholder management

Full job description

Annual salary: up to £90,000.00

REQ0038049

Contract Type:

Permanent

Business Area:

Housing Repairs and Maintenance

Location:

Birmingham - Holt St

Annual salary: up to £90,000.00

Head of Operations

Location: Birmingham

Contract: Full Time Permanent

Salary: £90,000 + car allowance

Join us on our new, exciting contract with Birmingham City Council

Mears Group has been awarded a major new 10-year partnership with Birmingham City Council to deliver repairs, maintenance, and planned investment work across 11,500 homes in central and west Birmingham. This contract represents one of our most significant projects in the city and will create a wide range of opportunities across our operational teams.

About the Role:

We are looking for an experienced Head of Operations - Repairs & Voids to lead the delivery of multiple Social Housing responsive repairs, voids and cyclical maintenance contracts across the Mears Housing division.

This is a senior leadership role with full accountability for operational performance, commercial delivery and customer experience. You will ensure services are delivered on sound operational and commercial principles, providing a safe, high‑performing and customer‑focused service underpinned by strong leadership and positive team ethics.

Reporting to the Operations Director, you will work closely with the operations leaders and senior commercial stakeholders, you will set clear direction across your contract portfolio, ensuring financial targets are achieved or exceeded, productivity is maximised and services remain fully compliant. You will act as a senior escalation point for both internal and client matters, balancing operational control with strategic oversight to drive sustainable performance improvements.

Key Responsibilities:

Lead the delivery of responsive repair contract, ensuring contractual compliance, service excellence and a strong customer experience
Provide visible, authoritative leadership, mentoring and motivating teams while setting clear direction, targets and performance expectations aligned to divisional strategy
Hold full accountability for P&L performance, ensuring robust cost control, margin improvement, effective WIP management and debt oversight
Review and assess contract and business unit performance through regular and monthly financial and operational reviews, maintaining tight control of the cost base
Develop and sustain strong client and stakeholder relationships, acting as the senior operational contact and ensuring high‑quality customer relationship management
Act as the main point of contact for internal and external escalations, resolving issues decisively and professionally
Drive productivity and efficiency across all operational teams, using data, dashboards and performance insight to identify risks and improvement actions
Ensure full and effective use of business operating systems and controls, including MCM, MSP, Dashboards, Workday, SODA, Contract Compliance Plans, Client Development Plans and Standard Operating Procedures
Oversee and manage a large‑scale, multi‑trade workforce and subcontractor supply chain, ensuring compliance, value for money and consistent performance
Ensure all new contracts are effectively mobilised, and any demobilisations are managed in line with agreed plans to the optimum benefit of the business
Maintain full compliance with Health & Safety legislation, working closely with the H&S Manager and undertaking regular joint site visits
Embed and role‑model Mears values and the Mears Red Thread, reinforcing behaviours through contract reviews, appraisals, engagement activity and staff feedback
Prepare for and attend commercial, operational and performance meetings, providing clear insight, challenge and leadership

Key Criteria:

Senior operational experience delivering repairs, voids and maintenance services within social housing or a regulated environment
Strong commercial and leadership, with financial accountability and proven performance improvement experience
Experience managing multi‑trade teams and subcontractor supply chains
Ability to influence, negotiate, challenge and drive change
Data‑driven, with strong capability in productivity, performance and resource management
Sound technical understanding of repairs and maintenance service delivery
Strong knowledge of Health & Safety legislation and compliance requirements
Excellent communication and stakeholder management skills
Formal qualification (CIOB, RICS, Degree or HNC) desirable or relevant career experience
Full UK driving licence

Benefits:

25 days annual leave plus bank holidays
Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
Family friendly policies
Company Car Allowance
Access to EAP Counselling sessions

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points.

Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment

Apply or to discuss your application further; contact:

Francesca Swan ([email protected])

If you need any help with your application process, we are here to support you. We will be accessible every step of the way.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.

Apply Now

Refine Your Search

head of operations jobs in pershore, wor

Head of Operations

Head Of Park Operations

Operations Manager - The Fish Hotel

Customer Fulfilment Manager

Deputy General Manager

Operations Support Administrator

People, Operations & Capability Manager

HR Shared Services Manager

Regional Repairs Operations Manager

Head of Field Operations

Project Coordinator

Manager of Dedicated Implementations - EMEA

Operations Support Manager – Make a difference across our Veterinary Network

Operation Manager - The Fish Hotel

People Operations Officer - Jockey Club Experiences

Site HR Business Partner - Worcester

General Manager

Operational Support Manager, Band 7

Customer Services Manager

Head of Cleaning Excellence - National

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