Senior customer service Work, Jobs in Perth, Pkn (with Salaries)

Customer Service Team Leader
Stagecoach —Perth
- £34,056 a year
- Full-time
- Continuous improvement
- Leadership
- Communication skills
Welfare Rights Officer
Perth & Kinross Council —Perth
- £34,424 - £37,784 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Customer service
- Work from home
14d
Customer Service Advisor
Eakin Healthcare —Perth
- £26,719.50 a year
- Full-time
- Hybrid work
- Referral programme
Quick apply
3d
General Manager
The Hideaway Experience —Dundee
- £35,000 a year
- Weekend availability
- Team management
- Computer skills
- Business
- Free parking
- Health & wellbeing programme
Quick apply
5d
Senior Receptionist
Tay Valley Veterinary Centre —Perth
- From £12.71 an hour
- Weekend availability
- Management
- Mentoring
- Front desk
- Free parking
- Annual leave
Quick apply
Student Records Coordinator - AD1167MX
University of St Andrews —St. Andrews
- £32,080 - £37,694 a year
- Full-time
- Hybrid work
- Customer service
- Communication skills
- School
- Free parking
- Annual leave
Mobile Retail Senior Sales Assistant
Bayne's the Family Bakers —Perth
- £13.58 an hour
- Weekend availability
- Customer service
- Supervising experience
- Travel
- Employee discount
Continuous Improvement and Performance Customer Delivery Team Leader
Animal and Plant Health Agency —Perth
- £29,715 - £30,705 a year
- Part-time
- Presentation skills
- Continuous improvement
- Organisational skills
- Annual leave
- Employee discount
2d
Senior Social Care Officer, COPE Team, Strathmooor House
Perth & Kinross Council —Perth
- £36,288 - £40,022 a year
- Part-time
- Remote
- Experience working with children
- Travel
- Communication skills
- Work from home
Senior Rehoming and Welfare Assistant
Cats Protection —Alloa
- Up to £25,593.67 a year
- Weekend availability
- Customer service
- Supervising experience
- Team management
- Annual leave
- Sick pay
5d
Assistant Groups, Conference and Events Manager (Fixed Term)
Apex Hotels Ltd —Dundee
- Full-time
- Bar
- Hotel
- Training & development
- Employee assistance programme
- Employee discount
Quick apply
11d
Venue Operations Manager - The Liar Bar
Dundee University Students Association —Dundee
- £29,743 - £29,744 a year
- Overtime
- Hospitality
- Bar
- Social media management
Quick apply
Confectionery Manager
Fisher and Donaldson —Cupar
- From £38,000 a year
- Full-time
- Bakery
- Quality control
- In-person
- Free parking
- Employee discount
Quick apply
6d
Branch Operations Manager
Keyline —Dundee
- Full-time
- Customer service
- Employee discount
Qualitative Insight Executive / Research Executive
DC Thomson —Dundee
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Experience working with children
- AI
Quick apply
Customer and Trading Manager - Convenience
Sainsbury's —Perth
- From £31,700 a year
- Customer service
- Retail management
- Leadership
- Employee discount
Hospitality Venue Operations Manager - Bonar Hall
Dundee University Students Association —Dundee
- £29,743 - £29,744 a year
- Overtime
- Social media management
- University
- Team management
Quick apply
Corporate Services Officer
Lar Property & Estate Management —Dunfermline
- £23,930 - £26,430 a year
- Part-time
- Microsoft Outlook
- Administrative experience
- Continuous improvement
- Free parking
- Bereavement leave
Quick apply
8d
Health, Safety and Wellbeing Advisor
Balfour Beatty —Dundee
- Hybrid work
- No degree
- In-person
- Annual leave
Pensions Administrator
XPS Pensions Group —Perth
- Full-time
- Quality control
- Mentoring
- Employee discount
- Referral programme
5d

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Customer Service Team Leader

Stagecoach -
Perth

Apply Now

Job details

Full-time
£34,056 a year

Qualifications

Stakeholder liaison
Performance management
Continuous improvement
Customer support
Customer interaction
Leadership
Team motivation leadership
Communication skills

Full job description

Salary

£34056

Job Purpose

We’re looking for a passionate and experienced people leader to guide, support and inspire a team of around 14 Customer Engagement Advisors.

In this role, you’ll be at the heart of how we deliver brilliant customer experiences at Stagecoach. Your team will be speaking to customers every day across phone, email, SMS and social media – helping people get the support they need, when they need it.

Your leadership will set the tone. You’ll create an environment where your team feels supported, trusted and motivated to deliver exceptional service – treating every customer as an individual and aiming to resolve queries right first time.

This is a hands-on leadership role where you’ll combine coaching, performance management, and operational oversight with genuine care for your people and customers.

We’re looking for someone with proven experience leading teams in a contact centre or fast-paced customer service environment, who knows what “good” looks like – and is driven to make it even better.

What you’ll be doing

As a Team Leader, you’ll play a key role in shaping both the customer experience and the team culture. You’ll:

Lead and inspire your team

Lead a team of Customer Engagement Advisors to deliver consistently brilliant customer outcomes
Create a positive, inclusive and high-energy environment where people can do their best work
Be a visible, supportive leader who motivates through coaching, feedback and recognition

Build a high-performing culture

Set clear expectations and help your team understand how their work makes a difference
Use 1:1s, coaching and informal conversations to support development and performance
Confidently manage both high performance and underperformance in a fair and supportive way
Recognise and celebrate great work and positive behaviours

Deliver excellent customer outcomes

Ensure your team delivers strong performance across all channels – voice and digital
Support first-time resolution and continuous improvement in customer experience
Use quality monitoring and case reviews to improve standards and consistency

Drive insight and improvement

Work closely with regional operational teams to resolve issues and improve outcomes
Identify trends and recurring customer issues and share insights with senior leaders
Contribute to wider service improvements that make things easier for future customers

Be a key part of the wider business

Build strong working relationships across operations, support teams and stakeholders
Contribute to engagement initiatives and site projects
Help embed a culture of continuous improvement and shared ownership

Working pattern

37.5 hours per week
Shift-based rota covering 08:00 – 18:00, Monday to Sunday (5 days out of 7 on a 5-week rotating pattern)
Shifts are provided in advance
Some flexibility may be required depending on business needs (within working time regulations)

What we’re looking for

We’re particularly interested in people who bring real leadership experience and a strong track record of developing teams in a contact centre or customer service environment.

Essential experience & skills

Proven experience leading teams in a contact centre or multi-channel customer service environment
Strong understanding of contact centre KPIs and performance management
Experience coaching, developing and motivating teams to achieve high performance
Confident managing both informal coaching and formal performance processes
Strong absence and conduct management skills
Ability to work across multiple channels (voice and digital) in a fast-paced environment

Leadership qualities we value

A genuine passion for leading and developing people
Strong communication skills – able to influence, engage and inspire
A clear understanding of what makes a high-performing team
Confidence in handling difficult conversations with fairness and integrity
A proactive, solutions-focused mindset
Commitment to creating a positive, respectful and inclusive team culture

Nice to have

Experience working in extended trading hours / 7-day operations
Exposure to continuous improvement or change projects

What success looks like

Success in this role isn’t just about hitting metrics – it’s about:

A team that feels supported, valued and motivated
Customers who feel listened to and cared for
Strong, consistent service performance across all channels
A culture where people take ownership, improve, and grow
Real insight that helps improve the wider customer experience

Our culture

At Stagecoach, we believe great service starts with great people leadership. We want this to be a place where people feel proud to work, supported to grow, and empowered to make a difference every day.

As a Team Leader, you’ll play a key role in making that happen.

Stagecoach is proudly an inclusive employer, striving for a culture where everyone can be themselves and where all the differences people bring are truly appreciated. We welcome applications from all, irrespective of gender, ethnicity, race, religion, beliefs, disability, neurodiversity, sexual orientation, or age.

Location:

Stagecoach Group Head Office 10 Dunkeld Road Perth PH1 5TW

Apply Now

Refine Your Search

senior customer service jobs in perth, pkn

Customer Service Team Leader

Welfare Rights Officer

Customer Service Advisor

General Manager

Senior Receptionist

Student Records Coordinator - AD1167MX

Mobile Retail Senior Sales Assistant

Continuous Improvement and Performance Customer Delivery Team Leader

Senior Social Care Officer, COPE Team, Strathmooor House

Senior Rehoming and Welfare Assistant

Assistant Groups, Conference and Events Manager (Fixed Term)

Venue Operations Manager - The Liar Bar

Confectionery Manager

Branch Operations Manager

Qualitative Insight Executive / Research Executive

Customer and Trading Manager - Convenience

Hospitality Venue Operations Manager - Bonar Hall

Corporate Services Officer

Health, Safety and Wellbeing Advisor

Pensions Administrator

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