Communications coordinator Work, Jobs in Peterborough, Cam (with Salaries)

Customer Service & Content Coordinator
1111 EC Services Limited (T/A V2 Cigs UK) —Peterborough
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Communication skills
- Store discount
- Work from home
Quick apply
1d
Marketing Coordinator UK
PÖTTINGER Landtechnik GmbH —Corby
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Events Coordinator
Connaught Care Limited —Huntingdon
- £15.50 an hour
- Hospitality
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Sales & Marketing Co-ordinator
Hobart UK —Peterborough
- £26,250 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Free parking
- Life insurance
Quick apply
Schools Coach & Brand & Marketing Co-ordinator
Twisters Gymnastic Club —Bluntisham
- £32,000 a year
- Weekend availability
- School
Quick apply
1d

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Customer Service & Content Coordinator
1111 EC Services Limited (T/A V2 Cigs UK) —Peterborough
Supporting customers through the sales process, including occasional B2B and wholesale enquiries. Confident handling customers across phone, email and live chat…
£28,000 - £32,000 a year
Quick apply
1d
Marketing Coordinator UK
PÖTTINGER Landtechnik GmbH —Corby
Support social media and email marketing campaigns for customers and dealers. Work closely with sales teams to align marketing activity with customer needs and…

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communications coordinator jobs near peterborough, cam

Customer Service & Content Coordinator

1111 EC Services Limited (T/A V2 Cigs UK)
Peterborough

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Job details

Permanent | Full-time
£28,000 - £32,000 a year
1 day ago

Benefits

Casual dress
Store discount
Company pension
Work from home
Employee discount
Sick pay

Qualifications

Microsoft Word
Microsoft Outlook
GCSE
SEO
Content marketing
Communication skills

Full job description

About us

We're a small e-commerce company based in Peterborough. Our biggest brand, V2 Cigs UK, is one of the UK's established names in vaping, and we also run two sister brands: Pure E-Liquids and Vsavi. We are a small team, so the work is varied and you have the opportunity to make an impact.

We're looking for someone reliable, warm and proactive to join us in a role that combines online customer service with content and product page work across our three brands. The role primarily supports V2 Cigs UK, with the same responsibilities applying across all three sites.

The role

The core of the job is digital customer service: looking after our customers across phone, email, live chat and reviews. It's not face-to-face retail. You'll be one of two customer service team members, working closely with your colleague to handle the bulk of customer contact day to day. That includes:

Helping customers via live chat on our website
Taking phone calls for order changes, substitutions, complaints and processing payments
Replying to customer emails warmly and clearly
Responding to customer reviews, including resolving issues raised in public
Supporting customers through the sales process, including occasional B2B and wholesale enquiries
Spotting issues and flagging them to the right people on the team - you don't need to solve everything alone, and you'll always have support

Customer service is one of the things our brand is known for, so it's a part of the role we take seriously.

Alongside the customer service work, you'll take on a growing role in producing and improving the content that brings people to our sites. We're not after a content specialist (we'll train you), but we are after someone who can write well, cares about quality, and is curious about how content actually performs in search. You'll be:

Writing, editing, formatting and publishing blog posts (we use an AI-assisted workflow, so the writing focus is on craft, voice and accuracy rather than starting every post from a blank page)
Helping our blogs perform in search - we plan content around quality, search visibility (SEO) and how it competes against other sites
Occasionally overhauling the SEO on product pages, and adding new product pages as we expand the catalogue
Handling small daily site tasks like activating and deactivating products and updating prices - routine work, but it keeps you close to the catalogue and to the wider team

You'll also learn our pick-and-pack process so you can help out when the stock team are on holiday or off sick. This is genuinely occasional, not a regular part of the week.

How the role can develop

We're a small team and we value people who bring skills we can use. Depending on what you're good at and what interests you, there's real scope for this role to grow in different directions over time. The "room to grow" line is usually a cliché. Here it's just how a small business works.

Who we're looking for

You don't need to know anything about vaping. Most of us didn't when we started, and you'll pick it up quickly through talking to customers and researching the industry for content. What we actually care about:

Essential

Strong written and spoken communication - you write clearly and speak to customers warmly and professionally
Confident handling customers across phone, email and live chat (online customer service, not shop-floor retail)
Comfortable with computers and online systems, and happy to learn new ones
A real ability to write and edit - you can shape a piece of content, not just push it out
An awareness of SEO and how content drives traffic, and a willingness to learn more
Reliable, proactive and flexible - you spot what needs doing and get on with it
A team player who keeps colleagues in the loop

Nice to have

Experience writing or editing blog content
Familiarity with SEO, content marketing, or e-commerce platforms
Any knowledge of the vaping industry (a bonus, not a requirement)

What we offer

A varied, hands-on role in a small team where your work makes a real difference
Hybrid working: 4 days in our Peterborough office, 1 day remote, with flexibility to adapt as the role and team develop
28 days holiday (including bank holidays)
Workplace pension scheme
Staff discount across our sites
The right equipment to do your job comfortably
Real scope to develop the role around your strengths

Pay: £28,000.00-£32,000.00 per year

Benefits:

Casual dress
Company pension
Employee discount
Sick pay
Store discount
Work from home

Work Location: Hybrid remote in Peterborough PE1 1SB

Quick apply

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communications coordinator jobs in peterborough, cam

Customer Service & Content Coordinator

Marketing Coordinator UK

Events Coordinator

Sales & Marketing Co-ordinator

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