Head of Trade Group Services (TGS)
Salary: £60,000 - £75,000 per annum
Location: Peterborough (Office Based)
About Trade Mastermind
Trade Mastermind is one of the UK's fastest-growing business education, coaching, and business services organisations. Founded by BBC The Apprentice winner Joseph Valente, our mission is to help ambitious business owners achieve sustainable growth, increase profitability, and build businesses that create long-term freedom and success.
While our roots are in supporting the construction and trades sector, today we work with small and medium-sized businesses across a wide range of industries, providing the tools, strategies, systems, and support needed to scale successfully.
Through industry-leading coaching, training, consultancy, recruitment, marketing, technology solutions, and business support services, we help thousands of entrepreneurs and business owners accelerate growth and overcome the challenges that come with scaling a business.
Our wider group includes Trade Group Services (TGS), a portfolio of specialist business solutions designed to help businesses grow faster and operate more efficiently, including recruitment, marketing, design, CRM implementation, consultancy, and business support services.
With the opening of our new 20,000 sq. ft. Trade Mastermind University HQ and ambitious growth plans ahead, we are looking for an exceptional Head of Trade Group Services (TGS) to lead the operational performance, service delivery, client experience, and strategic growth of all TGS divisions.
This is an opportunity to play a key role in shaping the future of one of the UK's most exciting growth businesses while building the leading ecosystem of business services for trade business owners.
The Role
This is a senior leadership position responsible for the overall performance, delivery, operational excellence, profitability, and growth of Trade Group Services.
As Head of TGS, you will oversee multiple business units, ensuring every client receives a consistent, professional, and results-driven experience. You will work closely with department heads, account managers, consultants, delivery teams, and the executive leadership team to create scalable systems, improve efficiencies, drive retention, and maximise client success.
This is not a maintenance role.
This is a build, optimise, lead, and scale opportunity for an ambitious leader who thrives in a fast-paced, growth-focused environment and is passionate about delivering exceptional service outcomes.
Key ResponsibilitiesStrategic Leadership
- Lead and manage all Trade Group Services divisions, including:
- Trade Recruit
- Trade Design
- Trade Social
- Develop and execute the strategic growth plan for TGS.
- Take ownership of operational performance, client success, service profitability, and team effectiveness across all divisions.
- Work closely with senior leadership to align service delivery with company goals and long-term growth objectives.
- Support new product launches, business expansion initiatives, and future acquisitions.
- Play a pivotal role in building the UK's leading ecosystem of business growth services for trade business owners.
- Contribute to business planning, forecasting, budgeting, and operational decision-making.Service Delivery & Operations
- Own and manage service delivery across all TGS divisions.
- Ensure services are delivered to a consistently high standard, meeting agreed timelines, KPIs, and client expectations.
- Develop and implement service delivery strategies that drive client retention and business growth.
- Create scalable processes, frameworks, and operating procedures across all service departments.
- Monitor service performance and identify opportunities for improvement.
- Drive operational excellence through effective planning, resource management, and execution.
- Oversee project delivery, client onboarding, implementation, and ongoing account success.
- Establish service standards and accountability measures that support continued growth.
Team Leadership
- Lead, develop, and inspire department heads, managers, and service delivery teams across multiple business units.
- Build a culture of accountability, collaboration, ownership, and continuous improvement.
- Establish clear KPIs, objectives, and performance expectations.
- Provide coaching, mentoring, and development opportunities to support leadership growth within the business.
- Recruit, develop, and retain high-performing talent.
- Foster a positive, solution-focused, and results-driven environment.
Client Experience & Retention
- Ensure a seamless and exceptional client journey from onboarding through to service completion.
- Build strong relationships with key clients and stakeholders.
- Manage and resolve complex client challenges and escalations.
- Monitor client satisfaction, retention, engagement, and success metrics.
- Introduce systems to gather client feedback and drive continuous improvement.
- Work proactively to maximise client results, loyalty, and long-term relationships.
Systems & Process Improvement
- Drive digital transformation and operational efficiency through technology, automation, and innovation.
- Implement and optimise CRM systems, project management tools, reporting platforms, and workflow automation.
- Develop reporting dashboards that provide visibility across performance, utilisation, profitability, and client outcomes.
- Continuously review and refine systems and processes to support business scale.
- Identify operational bottlenecks and implement solutions that increase productivity and service quality.
Commercial Performance
- Take ownership of departmental performance, utilisation, and profitability.
- Monitor key performance metrics across all service divisions.
- Identify opportunities to improve efficiency, increase client value, and support revenue growth.
- Ensure resources are effectively allocated to maximise service delivery and business performance.
- Support client retention, upsell opportunities, and long-term business growth.
What We're Looking
- Proven experience in a senior leadership role such as:
- Head of Operations
- Head of Service Delivery
- Operations Director
- Director of Client Services
- General Manager
- Head of Customer Success
- Similar operational leadership position
- Experience managing multiple service-based departments, business units, or functions.
- Demonstrated success in scaling operations and improving organisational performance.
- Strong commercial awareness with experience managing budgets, profitability, and operational targets.
- Exceptional leadership, communication, and stakeholder management skills.
- Data-driven with the ability to analyse performance metrics and implement strategic improvements.
- Strong project management and organisational skills.
- Experience with CRM systems, project management platforms, reporting tools, and workflow automation.
- Ability to thrive in a fast-paced, entrepreneurial, and rapidly growing business environment.
Desirable
- Experience within business consultancy, recruitment, marketing agencies, coaching, education, SaaS, technology, or construction sectors.
- Experience leading digital transformation or operational scaling projects.
- Background in customer success, professional services, or multi-service organisations.
What You'll Receive
- £60,000 – £75,000 salary depending on experience
- Company Pension Scheme
- Ongoing leadership development and training
- Genuine career progression opportunities
- 20 days holiday plus bank holidays
- Birthday off
- Access to Trade Mastermind events and industry-leading training
- Opportunity to be part of one of the UK's fastest-growing businesses serving the construction and SME sectors
- Modern offices at our new Trade Mastermind University HQ
- The chance to directly influence and shape the future growth of Trade Group Services
Our Vision
Over the next three years, Trade Mastermind aims to:
- Reach a £100M+ valuation
- Achieve £10M+ EBITDA
- Support 1,000+ trade business owners annually
- Launch Trade Mastermind University – the first of its kind globally
- Build the UK's leading business growth ecosystem for the trades sector
As Head of Trade Group Services, you will play a key role in helping us achieve these ambitious goals.
Ready to Lead Trade Group Services?
If you're a high-performing operational leader with a passion for service excellence, continuous improvement, business growth, and building exceptional teams, we'd love to hear from you.
Join Trade Mastermind as Head of Trade Group Services (TGS) and help shape the future of our growing group of businesses while making a meaningful impact on the thousands of entrepreneurs we serve across the UK.
Pay: £60,000.00-£75,000.00 per year
Work Location: In person
