Cover supervisor Work, Jobs in Peterborough, Eng (with Salaries)

Senior Weekend Supervisor
Hotpoint UK Appliances Ltd —Peterborough
- From £30,000 a year
- Weekend availability
- Human resources
- Computer skills
- In-person
- Free parking
- Store discount
Quick apply
1h
Supervisor
Mears Group —Peterborough
- Up to £41,696.17 a year
- Monday to Friday
- Computer literacy
- Communication skills
- Annual leave
- Employee discount
Cover Supervisor (Zero Hours)
Stanground Academy —Peterborough
- £14.82 - £16.35 an hour
- Experience working with children
- Free parking
- Annual leave
Cover Supervisor - Teaching
Stanground Academy —Peterborough
- £21,800 - £24,040 a year
- Part-time
- Experience working with children
- School
- Free parking
- Annual leave
Injection Mould Supervisor (Night-Shift)
Clark Drain Ltd —Yaxley
- £19.24 an hour
- Full-time
- Supervising experience
- Continuous improvement
- Quality control
- Free parking
- Employee discount
Quick apply
Planner/Works Programmer
Mears Group —Peterborough
- Up to £28,751 a year
- Organisational skills
- Communication skills
- Time management
- Employee assistance programme
- Referral programme
10d
Trainee Project Manager
Saffron Vantage —Peterborough
- £23,000 - £31,000 a year
- Overtime
- Customer service
- Computer literacy
- First Aid Certification
- Profit sharing
- Bereavement leave
Shop Supervisor
Age Cymru West Glamorgan —Peterborough
- £12.71 an hour
- Holidays
- Cash handling
- Annual leave
- Employee assistance programme
5d
Housekeeping & Operations Supervisor
Belmont Places —Stamford
- £17.50 an hour
- Part-time
- Quality control
- Travel
- Cleaning
Quick apply
13d
Construction Cleaning Supervisor
Bright white cleaning —Peterborough
- £13.50 - £14.50 a year
- Full-time
- Team management
- Travel
- In-person
Quick apply
Relief Midday Supervisor
Prestley Wood Academy —Huntingdon
- £24,796 a year
- Part-time
- Experience working with children
- In-person
- School
- Employee assistance programme
Quick apply
Production Supervisor - 4 on & 4 off (Nights 18:00 - 06:00)
JDM FOOD GROUP LIMITED —Kirton
- £17.43 an hour
- Weekend availability
- Computer literacy
- Supervising experience
- Continuous improvement
- Free parking
- Employee discount
Quick apply
12d
Security Officer 40hrs - Springfields Outlet Shopping & Leisure, Spalding
Savills Management Resources —Spalding
- £13.20 an hour
- Nights as needed
10d
Operations Admin Assistant
North Northamptonshire Council —Kettering
- £27,254 - £27,694 a year
- Microsoft Office
- Organisational skills
- Communication skills
- Employee assistance programme
11d
Streetworks Technician
Royal Mail Group —Peterborough
- £30,610.65 a year
- Full-time
- Computer literacy
- Maintenance
- Computer skills
- Annual leave
5d
Quality Assurance Auditor - Nights
Greencore Group —Spalding
- Full-time
- Computer literacy
- Continuous improvement
- Computer skills
- Employee discount
- Life insurance
Highways Supervisor
M Group —Huntingdon
- Maintenance
- Contracts
- Annual leave
- Employee assistance programme
Production Line Supervisor
Greencore Group —Spalding
- Up to £16.43 an hour
- Full-time
- Continuous improvement
- Leadership
- Communication skills
- Free parking
- Employee discount
Labourer
Places for People —Huntingdon
- £28,072.86 a year
- Overtime
- Customer service
- Annual leave
- Sick pay
Production Manager
Feltham's —Ely
- £30,000 a year
- Weekend availability
- Management
- Team management
- Conflict management
Quick apply

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cover supervisor jobs near peterborough, eng

Senior Weekend Supervisor

Hotpoint UK Appliances Ltd
Peterborough

Quick apply

Job details

Permanent | Full-time
From £30,000 a year
1 hour ago

Benefits

Free parking
Store discount
Health & wellbeing programme
Company pension
Company events
Employee discount
On-site parking

Qualifications

EHS
Report generation
Human resources experience (1–3 years)
Internal department liaison
Microsoft Office Suite
Performance management
Human resources
Employee performance appraisals
Computer skills
Management reporting
Training & development
Team motivation leadership
Communication skills

Full job description

Permanent Position (Fri, Sat, Sun, Mon) weekday’s flexible

Manager: Contact Centre Business Manager, also with direct accountability to the Contact Centre Sales and Service Managers.

Function: Consumer Service

Department: Contact Centre

Beko Europe is UK market leader for kitchen appliances with brands including Hotpoint, Indesit and Whirlpool where on average they have a product in every UK home. It is also a popular career choice and in 2021 the company was awarded the title of ‘Top Employer’ by the Top Employer Institute for the fourth consecutive year. The company currently employs around 1,000 staff at its UK headquarters in Peterborough across a variety of roles.

Are you a problem-solver and team player, with ambition and a skill for leading and bringing a team together? Then this could be the role for you!

In this role as Senior Weekend Supervisor, you will learn about and interact with other business areas, helping to grow your skills AND your exposure in the Company.

This role will have an abnormal working pattern with specific compensation to reflect this. Please reach out to the hiring manager for more details.

Key Activities

Responsible for Contact Centre advisors.
Delivery of team service level agreements, sales targets, quality and productivity targets.
Ensure targets are monitored, collated and fed back to the team regularly.
Monitor break and lunch periods assigned for agents to ensure compliance with daily schedules.
Analyse and monitor advisor performance management information.
Liaise with the workforce planning team to maximise team effectiveness and manage call queues.
To prepare reports as requested, providing daily, weekly and monthly performance reports for management identifying areas where there are problems and working with key managers/team supervisors from relevant departments to find solutions.
To support the advisors to ensure that IT and telecommunications systems are utilised to their potential and that all advisors can utilise these to maximum effect, ensuring any defects or malfunctions of equipment are reported immediately.
Call monitoring, coaching and feedback, responsibility for delivery of the defined customer experience and sales compliance in every call.
Make suggestions and where necessary make decisions on any matters, relating to improving revenue generation and customer satisfaction.
People management, including all HR related issues, as well as staff development e.g. return to work, absence, disciplinary.
To provide support and motivation, setting targets, incentives, development plans and objectives in-line with the visions and values of the company.
Responsibility for development, appraisals, performance management, attendance and retention of advisors.
Provide flexible management cover across the contact centres opening times and opening hours where necessary.
As and when required, undertake other duties, as requested, within the Contact Centre.
Ensure compliance with company EHS and GDPR.
Ensuring the Genesys data table is amended in accordance with business requirements to accommodate service level agreements and targets.

Knowledge & Skills

Knowledge of Contact Centre management and its key functions.
Understanding of key service functions and internal relations.
Knowledge of Contact Centre systems and processes.
HR Process and procedure knowledge.
Good operational and commercial knowledge.
Ability to demonstrate strong people management skills.
Ability to drive and achieve results through people.
Sound computer skills including advanced knowledge of MS Office.
Strong team player and role model, with a friendly and positive attitude.
Excellent listening and communication skills.
Problem-solver with the ability to make quick decisions.
Enthusiastic, self-motivated, positive and resilient.
Knowledge of Genesys processes and procedures would be beneficial but is not a requirement as training will be provided.
Knowledge of Salesforce processes and procedures would be beneficial but is not a requirement as training will be provided.

KPIs

Sales targets: Service Level: Abandon Rates
Productivity: Adherence, Variances, Absence

How To Apply

If you are interested in this role and would like to apply, please send your CV and a cover letter to Carina Hassell, [email protected]

Please reach out to Carina for an informal chat if you would like more information and to discuss the role further, without any obligation.

Pay: From £30,000.00 per year

Benefits:

Company events
Company pension
Employee discount
Free parking
Health & wellbeing programme
On-site parking
Store discount

Work Location: In person

Quick apply

Refine Your Search

cover supervisor jobs in peterborough, eng

Senior Weekend Supervisor

Supervisor

Cover Supervisor (Zero Hours)

Cover Supervisor - Teaching

Injection Mould Supervisor (Night-Shift)

Planner/Works Programmer

Trainee Project Manager

Shop Supervisor

Housekeeping & Operations Supervisor

Construction Cleaning Supervisor

Relief Midday Supervisor

Production Supervisor - 4 on & 4 off (Nights 18:00 - 06:00)

Security Officer 40hrs - Springfields Outlet Shopping & Leisure, Spalding

Operations Admin Assistant

Streetworks Technician

Quality Assurance Auditor - Nights

Highways Supervisor

Production Line Supervisor

Labourer

Production Manager

I want to receive the latest job alerts for cover supervisor in peterborough, eng

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