Contact centre team leader Work, Jobs in Peterborough (with Salaries)

Continuous Improvement Analyst – Customer Care
Lifeplus Europe Ltd —St. Neots
- £31,000 - £36,000 a year
- Hybrid work
- Customer service
- ERP systems
- Continuous improvement
- Employee assistance programme
- Employee discount
Quick apply
Customer Service Advisor
Solus Accident Repair Centres —Peterborough
- Full-time
- Organisational skills
- Employee discount
Pay and Reward Advisor
Cambridgeshire County Council —Huntingdon
- £41,958 - £44,822 a year
- Full-time
- Project management
- Human resources
- Annual leave
- Employee discount
13d
Analyst
Cambridgeshire County Council —Papworth Everard
- £34,434 - £36,363 a year
- Data analysis skills
- Analysis skills
- Organisational skills
- Annual leave
- Employee discount
1d
Supervisor
Pavers —Peterborough
- £13.43 - £13.93 an hour
- Part-time
- Leadership
- Employee discount
Quick apply
Learning Manager
Amazon UK Services Ltd. —Peterborough
- Full-time
- Project management
- Bachelor's degree
- Psychology
8d
Adult Support Coordinator - Adult Early Help Team
Cambridgeshire County Council —Huntingdon
- £34,434 - £36,363 a year
- Administrative experience
- Annual leave
- Referral programme
16h
Delivery Manager
Booker Group —Peterborough
- Management
- Employee assistance programme
- Employee discount
Quick apply
5d
Customer Advisor/Keyholder
Pavers —Peterborough
- £13.00 - £13.93 an hour
- Part-time
- Employee discount
Quick apply
8d
Adult Support Coordinator - Huntingdon Learning Disability Partnership
Cambridgeshire County Council —Huntingdon
- £34,434 - £36,363 a year
- Call to connect
- IT
- Communication skills
- Time management
- Annual leave
- Referral programme
1d
Community Library Assistant
Cambridgeshire County Council —Warboys
- £25,948 a year
- Weekend availability
- Customer service
- IT
- Communication skills
- Annual leave
- Employee discount
Education Capital and Place Planning Officer
Cambridgeshire County Council —Huntingdon
- £41,958 - £44,822 a year
- Part-time
- Analysis skills
- Project management
- Communication skills
- Annual leave
- Employee discount
4d
Customer Feedback and Enquiries Lead (Highways Maintenance Focused)
Cambridgeshire County Council —Alconbury
- £41,958 - £44,822 a year
- Analysis skills
- Communication skills
- Annual leave
- Employee discount
16h
Mental Health Enablement Efficiency Team Manager Lead (Secondment Opportunity)
Cambridgeshire County Council —Huntingdon
- £52,515 - £56,054 a year
- Management
- Travel
- Annual leave
- Referral programme
Part time Outreach Support Worker
Cambridgeshire County Council —Saint Ives
- £25,583 a year
- Part-time
- Cooking
- Organisational skills
- IT
- Annual leave
- Employee discount
5d
Brokerage Officers
Cambridgeshire County Council —Huntingdon
- £34,434 - £36,363 a year
- Annual leave
- Employee discount
13d
Community Support Worker - Children and Young People
Cambridgeshire County Council —Saint Ives
- £13.26 - £14.59 an hour
- Annual leave
- Employee discount
ICQA Area Manager, ICQA
Amazon UK Services Ltd. —Peterborough
- Full-time
- English
- Microsoft Office
- Bachelor's degree
7d
Contract Management Officer
Cambridgeshire County Council —Huntingdon
- £28,598 - £39,152 a year
- Analysis skills
- Organisational skills
- Contracts
- Annual leave
- Employee discount
5d
Children's Social Worker - Family Support and Safeguarding Team
Cambridgeshire County Council —Wisbech
- £41,958 - £44,822 a year
- Call to connect
- Relocation assistance
- Annual leave

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Continuous Improvement Analyst – Customer Care

Lifeplus Europe Ltd -
St. Neots

Quick apply

Job details

£31,000 - £36,000 a year

Benefits

Cycle to work scheme
Company pension
Employee assistance programme
Employee discount
Gym membership
Referral programme

Qualifications

Multilingual
Customer service
ERP systems
Six Sigma
Continuous improvement
SharePoint
Kaizen

Full job description

Established over 30 years ago here at Lifeplus our mission is to be the world leader in holistic wellbeing by helping millions of people to unlock the wellness within them.

We manufacture and distribute high quality nutritional supplements directly to our customers all over the world. We are proud to have a team of enthusiastic customers and colleagues who are all dedicated to creating a legacy of wellbeing.

At Lifeplus we celebrate and embrace diversity and we believe that our success comes from creating a caring and fun community.

The opportunity

This role focuses on improving how our contact centre operates by owning and developing the processes, documentation and standards that underpin day to day customer service delivery.

Working within the Analyst and Automation team, you'll analyse how processes currently operate, identify inefficiencies and define improved ways of working that make customer care activity more consistent, effective and measurable.

You'll act as the process subject matter expert for the contact centre, ensuring operational reality is clearly understood and translated into structured, evidence based improvements. The role also plays a key part in connecting contact centre processes with other areas of the business such as Logistics, Finance and Key Accounts, ensuring end-to-end processes are joined up rather than managed in isolation.

What you'll be doing:

Own and maintain contact centre process documentation, ensuring procedures, forms and supporting materials are accurate, version controlled and approved.
Maintain a clear and current view of "as-is" contact centre processes, including rules, decision points and dependencies.
Analyse operational processes to identify inefficiencies, gaps and improvement opportunities using data, observation and stakeholder input.
Design improved "to-be" processes and assess feasibility against operational and system constraints.
Carry out impact assessments and gap analysis to support change design and delivery.
Capture and measure baseline performance metrics and evaluate outcomes following implementation to quantify improvement.
Support testing activity for system or process changes affecting the contact centre.
Facilitate workshops with operational teams and stakeholders to define requirements and align on process improvements.
Act as subject matter expert for contact centre processes, supporting clarity on how processes should operate and escalating changes appropriately.
Work across departments to ensure process handovers, dependencies and shared rules are understood and aligned end-to-end.

What we're looking for:

Essential

Experience in business process analysis, continuous improvement, operations analysis or a similar role within a contact centre, customer service or operations environment.
Experience analysing processes and identifying opportunities to improve efficiency, quality or customer outcomes.
Experience producing and maintaining process documentation, process maps or operational procedures.
Experience using operational data to support recommendations and measure outcomes.
Experience facilitating workshops, process reviews or stakeholder discussions to define requirements and agree improvements.
Experience working with stakeholders across multiple functions to deliver process changes.
Experience working with tools such as Lucidchart, Microsoft 365 and SharePoint.

Desirable

Experience working in a multi-market or multi-lingual contact centre environment.
Experience supporting CRM, ERP or telephony system change projects from a process perspective.
Familiarity with continuous improvement methods such as Lean, Six Sigma or Kaizen.
Experience working with structured change or improvement backlogs.

Hours and Days:

Monday to Friday; 09:00-17:15

Hybrid Working:

This role follows a hybrid model, with 1 to 2 days per week based in the office. Flexibility will be required to support business needs, including occasional additional office attendance where necessary.

What's in it for you...

Nourish your wellbeing: Every month, you'll receive three free Lifeplus products, plus 50% off anything else you'd like to try. It's our way of helping you experience the products you'll be proud to talk about.

Performance based bonus: Your hard work matters. Bonuses are awarded based on business success and individual performance, giving you extra recognition for your contributions.

Your growth journey - LIFE Programme: Our Customer Care Administrators take part in our structured LIFE Programme, designed to build confidence, strengthen skills, and support your career progression from day one. On completion, an additional increase of £2,000 will be added to your salary!

Learning at your fingertips: Access our Learning Management System (LMS) with all the latest learning materials and resources whenever you need them. Grow your knowledge at your own pace.

Peace of mind from day one: You're automatically covered by Life Assurance and Permanent Health Insurance as soon as you join. If you're ever off work long term due to illness, you'll receive 50% of your basic salary after six months, because security matters.

Holiday that works for you: Need more time off one year? Or prefer a little extra in your pocket? You can buy or sell holiday days to suit your lifestyle.

Exclusive colleague perks: Enjoy special discounts at leading brands and retailers, plus generous savings on Lifeplus nutritional supplements and wellbeing products.

Everyday healthcare support: Our Health Cash Plan (provided by BHSF) helps with regular healthcare costs, from dental and optical appointments to therapy sessions, plus hospital in-patient and accidental injury cover.

Little things make a difference: Fresh fruit delivered weekly, plus free tea, coffee, milk (including alternatives), filtered water, and fully equipped kitchen areas onsite.

Support when you need it: Our Employee Assistance Programme (EAP) gives you access to confidential, professional support for mental wellbeing.

Invest in your future: Our contributory pension scheme offers up to 6% employer contributions, helping you build long term financial confidence.

A culture that connects: From team socials organised by your manager to our annual company-wide event (where life partners are welcome), we make time to celebrate together.

Eyecare support: We'll contribute £25 towards eye tests and up to £100 towards glasses if they're needed for VDU use. Plus, eye care vouchers are available to keep your vision in check.

Stay active for less: Save on gym memberships and take advantage of our Cycle2Work scheme to boost your fitness while reducing your carbon footprint.

Recruitment Referral Scheme: Know someone who'd love Lifeplus? Refer a friend or family member and earn £250 in cash when they join and a further £500 in cash once they pass probation. Sharing really does pay off!

Quick apply

Refine Your Search

contact centre team leader jobs in peterborough

Continuous Improvement Analyst – Customer Care

Customer Service Advisor

Pay and Reward Advisor

Analyst

Supervisor

Learning Manager

Adult Support Coordinator - Adult Early Help Team

Delivery Manager

Customer Advisor/Keyholder

Adult Support Coordinator - Huntingdon Learning Disability Partnership

Community Library Assistant

Education Capital and Place Planning Officer

Customer Feedback and Enquiries Lead (Highways Maintenance Focused)

Mental Health Enablement Efficiency Team Manager Lead (Secondment Opportunity)

Part time Outreach Support Worker

Brokerage Officers

Community Support Worker - Children and Young People

ICQA Area Manager, ICQA

Contract Management Officer

Children's Social Worker - Family Support and Safeguarding Team

I want to receive the latest job alerts for contact centre team leader in peterborough

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