Customer support quality & compliance manager Work, Jobs in Peterborough (with Salaries)

Customer Support Quality & Compliance Manager
Avtron Power Solutions LLC —Stamford
- Full-time
Quick apply
12d
Data Governance Manager
Diligenta —Peterborough
- £61,029 - £76,286 a year
- Full-time
- Analysis skills
- Employee assistance programme
Quick apply
14d
Deputy Manager
Ideal Social Care —Peterborough
- £37,000 - £42,000 a year
- Full-time
- Management
- Supervising experience
- In-person
- Employee discount
Quick apply
1d
Governance & Quality Manager – FT - East Anglia
Mountain Healthcare —Godmanchester
- £40,000 - £43,000 a year
- Full-time
- Hybrid work
- Travel
- Leadership
- Annual leave
Quick apply
Operational Excellence Lead
Jensten Group —Huntingdon
- Remote
- Customer service
- Travel
- Leadership
- Annual leave
- Employee discount
Quick apply
3d
Assistant Project Manager - Peterborough
Princebuild —Peterborough
- Full-time
- Microsoft Office
- Project management
- Bachelor's degree
Project Delivery Manager
Anglian Water Services Ltd —Peterborough
- £57,145 a year
- Full-time
- Microsoft Office
- Project management
- IT
- Annual leave
8d
Quality Assurance Technologist
Irca Group —Peterborough
- Full-time
- English
- Microsoft Office
- Bakery
Quick apply
HR Advisor - Health and Social Care
Glenholme Healthcare Ltd —Peterborough
- £27,000 - £30,000 a year
- Full-time
- Microsoft Office
- Travel
- Human resources
Quick apply
1d
Quality Manager
Healthxchange —Kettering
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
- Employee discount
Facilities Management Project Manager
Anglian Water Services Ltd —Peterborough
- Full-time
- Hybrid work
- Continuous improvement
- Travel
- Organisational skills
- Annual leave
- Work from home
Employee Relations Advisor
CDW —Peterborough
- Full-time
- Management
- Microsoft Office
- AI
Retail Food Safety Manager
Greggs —Peterborough
- £38,000 a year
- Full-time
- Driving
- Travel
- In-person
- Annual leave
- Employee assistance programme
Quick apply
7d
Project Manager (Water)
Sweco —Peterborough
- Full-time
- Hybrid work
- Assembly
- Driving
- Employee assistance programme
- Employee discount
HR Advisor
Travelex —Peterborough
- Full-time
- Administrative experience
- Human resources
11d
Global eCommerce Manager – Maternity Leave Cover
Woolroom Inc —Oakham
- £50,000 - £60,000 a year
- Temporary
- Hybrid work
- Analysis skills
- Project management
- APIs
- Free parking
- Work from home
Quick apply
7h
Care Home Manager
Anchor —St. Neots
- £51,500 a year
- Employee discount
3d
Night Shift Operations Manager
Tayto Group Limited —Corby
- £55,500 - £62,500 a year
- Full-time
- Management
- Continuous improvement
- In-person
- Free parking
- Sick pay
Quick apply
11d
Compliance Technologist
AH Worth —Spalding
- Microsoft Excel
- Computer literacy
- Microsoft Office
- Sick pay
Product Manager - Performance Products (Asterra)
ABAgri —Peterborough
- From £62,000 a year
- Remote

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Customer Support Quality & Compliance Manager

Avtron Power Solutions LLC
Stamford

Quick apply

Job details

Full-time
12 days ago

Qualifications

Quality management
Complaint handling
Customer support

Full job description

BACKGROUND TO THE COMPANY

Avtron is the global leader is power test equipment and specialises in the manufacture of Dynamometers and Load Banks. We are experienced in working with, and satisfying, multi-national organizations, utilities, and government departments, as well as specialist companies involved in mission critical, OEM, service, plant hire and power generation. Customer service always takes top priority. We are always available to talk to our customers, sharing our experience on all aspects of testing and test equipment, both before delivery and at any time in the years to follow. There are no limits, and no detail is too small to warrant our interest and help. Our own purpose-built factory is well equipped with modern computer-aided design and manufacturing facilities. We are enthusiastic, highly skilled and have in place the necessary management and ISO9001 quality systems to ensure that we meet our customers' needs, right first time, on time, every time.

Main Purpose of the Job
The Customer Support Quality & Compliance Lead ensures that customer support operations consistently reflect the company’s commitment to safe, reliable, and high quality solutions. The role is accountable for embedding quality, compliance, and best practice into all customer support activities, in alignment with the organisation’s Quality Management System (QMS), ISO standards, and internal procedures.
Acting as a key interface between Customer Support, Quality, and Engineering, the role ensures that customer interactions, service activities, and complaints are accurately controlled, documented, analysed, and used to drive meaningful improvements in products, processes, and customer experience.
This position plays a critical role in enabling the Customer Support team to transition from a reactive, issue driven function to a structured, data led, and an easily auditable operation. supporting regulatory compliance, continuous improvement, and long term customer confidence in the company’s products and services.

Key Responsibilities
Quality Assurance

Own and maintain the Customer Support quality framework, aligned to the organisation’s ISO/QMS requirements.
Ensure support activities comply with documented procedures, including:
Service call handling
Complaint logging and escalation
Corrective and preventive actions
Perform regular quality reviews of service cases, complaints, and support documentation.
Ensure that quality issues identified during service activities are correctly logged and escalated to the Quality team.

Complaints, Non Conformance & Corrective Action

Act as the primary quality contact for customer complaints (product and non product related) within Customer Support.
Ensure complaints are:
Clearly defined and classified
Logged consistently across systems
Complete root cause corrective action (RCCA) reports using tools such as; 8D problem solving, Fishbone diagrams, 5 whys
Track corrective actions through to closure and verify effectiveness.

Process Control & Continuous Improvement

Identify trends and recurring issues using:
Service call data
Fault codes and trend analysis
Customer feedback and complaints
Work with Support, Engineering, and Quality teams to:
Reduce repeat issues and rework
Improve first time fix and resolution quality
Strengthen documentation and work instructions
Support the development and standardisation of support processes and templates.

Audit & Compliance Support

Act as the Customer Support point of contact for:
Internal audits
External audits affecting service and support
Ensure audit evidence is available, accurate, and traceable.
Support audit findings and improvement actions through to closure.

Skills & Experience
Essential

Experience in quality, compliance, or operational governance within a technical, engineering, or service environment.
Working knowledge of ISO aligned Quality Management Systems.
Experience handling customer complaints, non conformances, and corrective actions.
Strong attention to detail with the ability to interpret and apply procedures.
Ability to work across teams and influence without direct authority.

Desirable

Experience working alongside Customer Support, Field Service, or Engineering teams.
Familiarity with service management tools such as SAP B1 / SAP FSM.
Experience analysing service data, fault trends, or customer feedback.
Exposure to Voice of Customer or customer experience reporting.

Personal Attributes

Proactive and self motivated, able to work independently
Takes ownership of tasks from start to finish
Pragmatic and improvement focused
Comfortable working with imperfect systems while driving structure
Professional and calm when handling queries or deadlines.
Approachable, supportive, and team focused.

General Statement
The duties listed are not set forth for the purposes of limiting the assignment of work. They are not to be construed as a complete list of the many duties normally to be performed under a position title or those to be assigned and performed temporarily outside an employee’s normal line of work.

Quick apply

Refine Your Search

customer support quality & compliance manager jobs in peterborough

Customer Support Quality & Compliance Manager

Data Governance Manager

Deputy Manager

Governance & Quality Manager – FT - East Anglia

Operational Excellence Lead

Assistant Project Manager - Peterborough

Project Delivery Manager

Quality Assurance Technologist

HR Advisor - Health and Social Care

Quality Manager

Facilities Management Project Manager

Employee Relations Advisor

Retail Food Safety Manager

Project Manager (Water)

HR Advisor

Global eCommerce Manager – Maternity Leave Cover

Care Home Manager

Night Shift Operations Manager

Compliance Technologist

Product Manager - Performance Products (Asterra)

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