Description
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.
Job summary
A proactive and detail-oriented HR Compliance & Risk Officer, reporting to the Head of HR Shared Services UK&I. This role is accountable for maintaining HR personnel files and retention procedures, overseeing HR policies in collaboration with Legal and Employee Relations, and managing compliance risks and data integrity. The position ensures that the organisation complies with all applicable ethical standards, laws, and industry regulations. Responsibilities include upholding HR compliance, governance, policy integrity, and risk mitigation throughout HR operations, supporting legal, regulatory, and audit requirements, as well as managing right-to-work, visa, and sponsorship responsibilities. Additionally, the role provides support in change management and large-scale initiatives such as TUPE transfers, acquisitions, and mergers.
What you will do
Operational & Compliance Metrics
-
98–100% compliance in RTW audits.
-
100% completion of visa renewals before expiry.
-
Sponsorship licence and immigration management with no loss of licence or breach in RTW status.
-
<1% defect rate in personnel file audits.
-
All HR policies reviewed annually and updated on time.
Risk & Governance Metrics
-
Quarterly risk reviews completed with actions closed within agreed timelines.
-
Reduction in compliance-related escalations or HR errors.
-
Zero high‑severity findings in internal/external audit cycles
Service & Collaboration Metrics
-
Ticket SLA adherence consistently above 95%.
-
Successful delivery of HR compliance training e.g. safeguarding, immigration & sponsorship with high participation.
-
Cross team and function collaboration to ensure HR compliance.
Project & Change Metrics
-
Contribution to TUPE/M&A projects delivered on schedule with zero compliance breaches.
-
Successful implementation of process improvements with measurable efficiency gains.
-
Lead on UK&I compliance, ensuring potential, new, existing and former coworkers’ documentation is compliant with relevant GDPR and legislative requirements.
-
Use analytics, data, and AI tools to maximise efficiencies across HR systems to ensure optimised compliance; guiding decision-making, monitoring impact, and continuously refining the approach.
-
Act as an escalation point for TA and Security screening and DBS queries for the CCDC.
-
Coordinate the archiving process and ensure personnel files are up to date with the necessary documentation and relevant key audit compliance indicators.
-
Manage the annual internal and external HR audit processes to ensure HR and Payroll compliance is in order.
-
Ensure personnel data integrity in all systems, conducting training and feedback on best practice as applicable.
-
Monitor employees Right to Work statuses, ensuring visa and right to work records are maintained accurately and ensuring the renewals process is completed in a timely manner.
-
Anticipate risks, ensuring mitigation plans and controls are in place.
-
Manage personnel file data accuracy and work across HR to ensure quality inputs, running regular reports to identify gaps and remediate issues.
-
Support with subject access request reviews as required.
-
Manage the department tickets responding to all within designated SLA’s and escalating queries where needed.
-
Proactively drive initiatives that improve risk and compliance management.
-
Support with creating and maintaining standardised contractual Terms & Conditions alongside ER and legal.
-
Deliver in line within agreed SLAs and KPIs where applicable.
-
HR administration tasks or any other reasonable task required by the team or management.
-
Deputise for the Head of HR Shared Services Lead UK&I on compliance and risk issues as required.
-
Build key relationships across the business using your influencing skills to gain buy-in to compliance and risk matters.
-
Drive and support change key initiatives across the HR function, contributing to projects that improve processes and outcomes, collaborating with other teams as needed.
-
Support with large scale projects such as TUPE’s, mergers and acquisitions.
-
Support the HRSS and ER teams with complex, high risk and large volume ER cases where requested.
What we expect of you
-
Proven experience working in a similar role.
-
Exceptional interpersonal, written, and verbal communication skills.
-
Good knowledge of employee relations and employment legislation.
-
Excellent attention to detail and time management.
-
Demonstrated ability to use data and analytics to drive decision-making, influence stakeholders and improve coworker experience.
-
Commitment to creating inclusive, engaging experiences that prioritise employee wellbeing and growth.
-
Possess a continuous improvement mindset.
-
Comfortable operating in a fast-paced environment.
-
Excel and data visualisation skills
CDW is committed to being an AI-fluent organization
We’re looking for people who bring curiosity, a learner’s mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances—not replaces—human creativity and decision-making. You don’t need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work.
Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that’s curious, adaptive, and ready to explore what’s possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice.
About Us
CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what’s possible through technology. What makes CDW different isn’t just what we do—it’s how we do it. At CDW we act as one—building trust, speaking candidly, and working together to achieve more. We play to win—focusing on what matters most and delivering for our customers. And we think forward—staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That’s why we think of ourselves as coworkers, not just employees—working together to solve complex challenges and deliver real impact for our customers and communities.
As a full‑stack, full‑lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what’s next.
Together, we deliver the full promise of what technology can do. Together, we Make Amazing Happen.
CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
