Service delivery manager Work, Jobs in Peterborough (with Salaries)

Customer Service Manager
Trade Mastermind Limited —Peterborough
- £45,000 - £50,000 a year
- Full-time
- Management
- Customer service
- English
- Free parking
Quick apply
2d
Project Delivery Manager
Anglian Water Services Ltd —Peterborough
- £57,145 a year
- Full-time
- Microsoft Office
- Project management
- IT
- Annual leave
Programme Manager
Progressive Property —Peterborough
- £28,000 - £35,000 a year
- Full-time
- Salesforce
- IT
- In-person
Quick apply
5d
Duty Operations Manager
Edu-Lettings UK Ltd —Peterborough
- £27,000 - £29,000 a year
- Weekend availability
- Hospitality
- Management
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
Service Delivery Manager - Gas
Sanctuary Group —Ely
- £46,012 - £48,434 a year
- Full-time
- Team management
- Leadership
- Annual leave
- Employee discount
Quick apply
10d
Station Process Excellence Manager, DPE2 AMZL - Delivery Station - FIX
Amazon UK Services Ltd. —Peterborough
- Full-time
- Microsoft Excel
- Engineering
- Data analysis skills
1d
Operations Implementation Manager
GXO Logistics —Peterborough
- £39,140 a year
- Full-time
- Continuous improvement
- Organisational skills
- Annual leave
- Employee assistance programme
8d
Commercial Manager
Anglian Water Services Ltd —Peterborough
- From £64,000 a year
- Full-time
- Hybrid work
- Organisational skills
- Contracts
- Leadership
- Annual leave
- Work from home
3d
Supplier and Contract Manager
HM Land Registry —Orton Longueville
- £45,514 a year
- Part-time
- Presentation skills
- Accounting
- IT
- Annual leave
10d
Senior Operations Manager
CUBIS Systems —Stamford
- Full-time
- Management
- Engineering
- ERP systems
- Referral programme
Quick apply
3d
Cost Manager
Anglian Water Services Ltd —Peterborough
- £43,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Contracts
- Annual leave
- Work from home
8d
Postal Delivery Driver
Royal Mail Group —Park
- £13.68 an hour
- Overtime
Operational Support Grade - HMP Whitemoor (Prison Support Role)
Ministry of Justice —Peterborough
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Annual leave
- Employee assistance programme
12d
Change Manager
Anglian Water Services Ltd —Huntingdon
- £50,000 a year
- Full-time
- Communication skills
- Annual leave
5d
Regional Engineers Scheduler
INDUSTRIAL CLEANING EQUIPMENT —Peterborough
- £27,000 - £29,000 a year
- Full-time
- English
- Microsoft Office
- Analysis skills
- Health & wellbeing programme
- Annual leave
Quick apply
9d
RCM Enablement Manager
Anglian Water Services Ltd —Peterborough
- From £69,000 a year
- Full-time
- Maintenance
- Continuous improvement
- Travel
- Annual leave
3d
Delivery Assurance Manager
Anglian Water Services Ltd —Peterborough
- £57,792 a year
- Full-time
- AWS
- APIs
- Leadership
- Annual leave
12d
Training Supervisor (LGV Driver & Frontline Trainer)
Biffa Waste Services —Ashwell
- Full-time
- Microsoft Office
- Driving
- Time management
Quick apply
Postal Delivery Driver - Orton Southgate (PE2 6BZ)
Royal Mail Group —Peterborough
- £13.68 an hour
- Overtime
ECC Project Manager (Consultancy Management)
Anglian Water Services Ltd —Peterborough
- £65,000 - £70,000 a year
- Full-time
- Hybrid work
- Engineering
- Microsoft Office
- Project management
- Annual leave
- Work from home

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Customer Service Manager

Trade Mastermind Limited -
Peterborough

Quick apply

Job details

Full-time
£45,000 - £50,000 a year
2 days ago

Benefits

Free parking
Company pension
Company events
On-site parking

Qualifications

Management
Customer service
English
SaaS
Communication skills
Time management

Full job description

Customer Service Manager

Location: Peterborough (Full-Time, Office-Based)
Salary: £45,000–£50,000 per annum (dependent on experience)

About Trade Mastermind

Trade Mastermind is the UK’s leading business education and coaching organisation for the construction and trade industry. Founded by BBC The Apprentice winner Joseph Valente, we have supported over 5,000 trade business owners, helping them achieve an average 370–400% business growth.

With over 1,000 active academy members, monthly live training events, and multi-year education programmes, we are scaling rapidly from £10M towards £25M+ revenue.

Our mission is simple:

To transform trades business owners into world-class entrepreneurs.

We operate from our 20,000 sq. ft. Trade Mastermind University Headquarters in Peterborough – the world’s first dedicated university for trades – featuring a 300-person event arena, professional podcast studios, and Cambridgeshire’s first rooftop business venue.

The Role

As Customer Service Manager, you will be responsible for overseeing the day-to-day delivery of exceptional customer service across the customer journey, from onboarding through to ongoing engagement and retention.

You will lead and develop a customer-focused team, ensuring customers receive outstanding support and achieve maximum value from our programmes. This role is ideal for a hands-on manager who enjoys coaching people, improving processes, and driving customer satisfaction.

Key Responsibilities Customer Service Management

Lead, motivate, and develop the Customer Service team
Ensure a high standard of support across all customer touchpoints
Monitor service levels and maintain customer service standards
Handle escalated customer queries and resolve issues effectively
Drive a customer-first culture throughout the business

Customer Onboarding

Oversee a structured onboarding process for new customers
Ensure customers receive a positive and engaging introduction to our programmes
Monitor onboarding progress and customer engagement

Customer Success & Account Support

Work closely with Customer Account Managers to support customer success
Help customers maximise the value of their membership and programmes
Ensure proactive communication and relationship management

Retention & Customer Engagement

Support customer retention initiatives
Identify customers at risk of disengagement and implement appropriate action plans
Assist in reducing churn and increasing customer satisfaction

Reporting & Performance Management

Track and report on customer service KPIs, including:
Customer Satisfaction (CSAT)
Net Promoter Score (NPS)
Customer retention rates
Response and resolution times
Use data and feedback to identify areas for improvement

Cross-Functional Collaboration

Work closely with Sales, Marketing, Operations, and Finance teams
Provide customer feedback and insights to support business improvements
Act as a voice of the customer across the organisation

About You

Proven experience in a Customer Service Manager, Customer Success Manager, or similar leadership role
Strong passion for delivering outstanding customer experiences
Experience managing and developing customer service teams
Excellent communication and problem-solving skills
Strong organisational and time management abilities
Comfortable working in a fast-paced, entrepreneurial environment
Experience within education, coaching, training, SaaS, or subscription-based businesses is desirable

What We Offer

Competitive salary of £45,000–£50,000 per annum (dependent on experience)
Career progression opportunities within a rapidly growing business
Ongoing leadership and professional development
A dynamic and entrepreneurial working environment
The opportunity to make a genuine impact on customers and business growth
Company equipment provided
Tailored training and development
Regular company and team events
Modern office environment
Free on-site parking
Sponsored training and qualifications
Company pension scheme

Why Join Trade Mastermind?

Work with a nationally recognised and fast-growing brand
Help transform the lives and businesses of thousands of trade entrepreneurs
Be part of a company scaling rapidly towards £25M+ revenue
Join an ambitious, high-performance team with significant growth opportunities
Do meaningful work that creates real results for business owners across the UK

Pay: £45,000.00-£50,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

service delivery manager jobs in peterborough

Customer Service Manager

Project Delivery Manager

Programme Manager

Duty Operations Manager

Service Delivery Manager - Gas

Station Process Excellence Manager, DPE2 AMZL - Delivery Station - FIX

Operations Implementation Manager

Commercial Manager

Supplier and Contract Manager

Senior Operations Manager

Cost Manager

Postal Delivery Driver

Operational Support Grade - HMP Whitemoor (Prison Support Role)

Change Manager

Regional Engineers Scheduler

RCM Enablement Manager

Delivery Assurance Manager

Training Supervisor (LGV Driver & Frontline Trainer)

Postal Delivery Driver - Orton Southgate (PE2 6BZ)

ECC Project Manager (Consultancy Management)

I want to receive the latest job alerts for service delivery manager in peterborough

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