Onsite support analyst Work, Jobs in Peterlee, Dur (with Salaries)

Onsite Support Analyst
XMA —Newcastle upon Tyne
- £30,000 - £32,000 a year
- Part-time
- In-person
- Communication skills
- Life insurance
- Referral programme
13d
IT Service Delivery Analyst
Newcastle Building Society —Newcastle upon Tyne
- Full-time
- Hybrid work
- Continuous improvement
- Analytics
- Annual leave
- Employee assistance programme
8d
Systems Support Analyst
J Barbour and Sons —South Shields
- Full-time
- Windows
- POS
- Free parking
- Store discount
Quick apply
Treasury Operations Analyst
Newcastle Building Society —Newcastle upon Tyne
- £28,815 - £35,937 a year
- Full-time
- Hybrid work
- Continuous improvement
- Communication skills
- Annual leave
- Employee assistance programme
2d
IT Systems Analyst
J Barbour and Sons —South Shields
- Full-time
- Computer Science
- System design
- Bachelor's degree
- Free parking
- Store discount
Quick apply
IT Software Asset Analyst
Newcastle Building Society —Newcastle upon Tyne
- Full-time
- Azure
- Financial services
- Analytics
- Annual leave
- Employee assistance programme
IT Asset and Configuration Manager
Newcastle Building Society —Newcastle upon Tyne
- Full-time
- Hybrid work
- Leadership
- Annual leave
- Employee assistance programme
Data Governance Manager
Newcastle Building Society —Newcastle upon Tyne
- £63,141 a year
- Full-time
- Hybrid work
- Leadership
- Banking
- Annual leave
- Employee assistance programme
1d
Senior IT Systems Analyst
J Barbour and Sons —South Shields
- Full-time
- Computer Science
- ERP systems
- System design
- Free parking
- Store discount
Quick apply
Business System Analyst ( APRISO and CMES experience)
Kryptos Technologies limited —Darlington
- Full-time
- Databases
- Analysis skills
- Continuous improvement
Quick apply
2d
IT Manager - Integration & Business Intelligence
J Barbour and Sons —South Shields
- Full-time
- Computer Science
- ERP systems
- Bachelor's degree
- Free parking
- Store discount
Quick apply

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Onsite Support Analyst

XMA -
Newcastle upon Tyne

Apply Now

Job details

Permanent | Part-time
£30,000 - £32,000 a year
13 days ago

Benefits

Company pension
Discounted gym membership
Private medical insurance
Life insurance
Referral programme

Qualifications

Technical troubleshooting
Desktop support
TCP
Ticket management
ServiceNow
IP networking
Customer support
Customer interaction
Communication skills
Active Directory
Intune
Mobile devices

Full job description

Location: Newcastle upon Tyne

Part-time role - 1 day (7.5 hours) a week in the office

Salary: £30,000 - £32,000 p/a (pro rata)

Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Employee of the Quarter, Employee Referral program and many more

Are you an experienced IT Support professional looking for a flexible, part-time opportunity?

We're recruiting for an Onsite Support Analyst to provide hands-on technical support in Newcastle. This role is ideal for someone with strong desktop support experience who enjoys delivering excellent customer service and resolving technical issues efficiently.

At XMA, technology is only part of the story. Our success is built on talented people who are passionate about making a difference for customers, communities, and each other. For over 40 years, we've helped organisations across the UK unlock the power of technology. Today, we're one of the UK's leading independent technology partners, delivering innovative solutions that drive real-world outcomes across the public and private sectors. We believe in empowering our people to grow, challenge themselves, and achieve their ambitions. When you join XMA, you'll be part of a collaborative team where ideas are valued, development is encouraged, and your contribution has a genuine impact.

Together, we turn ambition into achievement.

What You'll Be Doing:

Providing onsite technical support for desktops, laptops, mobile devices, printers and peripherals.
Diagnosing and resolving hardware, software and connectivity issues.
Managing incidents and service requests through to resolution in line with SLAs and KPIs.
Supporting Microsoft 365, Windows 10/11, Active Directory, Intune and Autopilot environments.
Escalating complex incidents where required and working closely with wider technical teams.
Maintaining asset records, support documentation and knowledge base articles.
Supporting meeting room technology, collaboration tools and AV equipment.
Delivering an outstanding customer experience and acting as a trusted onsite IT contact.

What We're Looking For

Essential

Experience in an IT Support, Deskside Support or Onsite Support role.
Knowledge of:
- Windows 10 & 11
- Microsoft 365
- Active Directory
- Azure AD
- Intune & Autopilot
- ServiceNow or similar ticketing tools
Experience managing support tickets and working to SLAs.
Excellent troubleshooting and problem-solving skills.
Strong communication and customer service skills.
Ability to obtain BPSS and Enhanced DBS clearance.

Desirable

ITIL knowledge or certification.
Microsoft certifications.
Experience supporting Microsoft Surface Hub and AV technologies.
Understanding of networking fundamentals including TCP/IP, DNS and DHCP.

Inclusion at XMA

At XMA, we believe that diverse perspectives, experiences and backgrounds make us stronger. We are committed to creating a workplace where everyone feels respected, valued and empowered to be their authentic selves. We foster an inclusive culture where colleagues can thrive, regardless of age, disability, gender identity, race, ethnicity, religion or belief, sexual orientation, neurodiversity, caring responsibilities, socioeconomic background or any other aspect of their identity. Our goal is to ensure every employee has the opportunity to grow, contribute and succeed in an environment built on fairness, respect and belonging.

We know that creating an inclusive workplace is an ongoing journey, and we are committed to listening, learning and taking meaningful action to ensure all our people can achieve their full potential.

Disability Confident Leader

Government's Disability Confident scheme. This reflects our commitment to removing barriers and ensuring disabled people have equal opportunities to join, develop and progress within our organisation.

As part of this commitment, we operate a Guaranteed Interview Scheme, offering an interview to candidates with a disability who meet the essential criteria for the role.

We will always consider reasonable adjustments throughout the recruitment process and during employment to ensure candidates and colleagues can fully participate and perform at their best. If you require any adjustments during the application or interview process, please contact us at [email protected], and we will be happy to support you.

Keywords: Onsite Support Engineer, Deskside Support Engineer, End user support engineer, 2d line support engineer, technical support engineer, onsite support analyst

Apply Now

Refine Your Search

onsite support analyst jobs in peterlee, dur

Onsite Support Analyst

IT Service Delivery Analyst

Systems Support Analyst

Treasury Operations Analyst

IT Systems Analyst

IT Software Asset Analyst

IT Asset and Configuration Manager

Data Governance Manager

Senior IT Systems Analyst

Business System Analyst ( APRISO and CMES experience)

IT Manager - Integration & Business Intelligence

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