Case manager Work, Jobs in Pewsey, Wil (with Salaries)

Case Handler
Steele Rose Ltd —Salisbury
- From £25,000 a year
- Full-time
- Microsoft Word
- Microsoft Office
- Bachelor's degree
- Free parking
- Health & wellbeing programme
Quick apply
9d
Relationship Manager (South West)
iamproperty & iamsold —Salisbury
- Up to £50,000 a year
- Full-time
- Presentation skills
- Travel
- Communication skills
- Annual leave
Quick apply
Senior Economic Evaluation Manager
Engineering and Physical Sciences Research Council (EPSRC) —Swindon
- £46,743 a year
- Full-time
- Hybrid work
- Business development
- Travel
- In-person
- Annual leave
- Employee assistance programme
9d
DiSSCo UK Impact and Engagement Manager
UK Research and Innovation (UKRI) —Swindon
- £37,841 a year
- Full-time
- Travel
- Communication skills
- Annual leave
- Employee assistance programme
11d
Impact and Outcomes Manager
UK Research and Innovation (UKRI) —Swindon
- £37,841 a year
- Full-time
- Hybrid work
- No degree
- SharePoint
- IT
- Annual leave
- Employee assistance programme
12d
Key Relationship Manager
Bible Society —Swindon
- £39,547 - £40,679 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Salesforce
- Travel
- Health & wellbeing programme
- Work from home
Quick apply
Claims Case Manager (Group Income Protection & Group Critical Illness)
Zurich Insurance —Swindon
- From £45,000 a year
- Part-time
- Communication skills
- Flexible schedule
Assistant Case Manager
Family Wise Limited —Calne
- £26,000 - £28,000 a year
- Full-time
- Microsoft Excel
- English
- Microsoft Office
Quick apply
Snr Mgr Dig Workplace Foundations
Vodafone —Newbury
- Full-time
- Microsoft Access
- IT
Impact and Outcomes Manager
UK Research and Innovation —Swindon
- £37,841 a year
- Part-time
- Hybrid work
- Presentation skills
- No degree
- SharePoint
- Annual leave
- Employee assistance programme
11d
DiSSCo UK Senior Impact and Evaluation Manager
UK Research and Innovation (UKRI) —Swindon
- £46,743 a year
- Part-time
- Supervising experience
- Travel
- Annual leave
- Employee assistance programme
11d
Senior Customer Success Manager
Rocket Software —Newbury
- Full-time
- Sales
- Bachelor's degree
- Marketing
9d
HR Advisor
apetito —Trowbridge
- Full-time
- Microsoft Word
- Microsoft Excel
- Management
- Free parking
- Employee discount
9d
Contracts / Bid Manager
XTEND —Swindon
- Military
- English
Quick apply
Senior Case Advisor
Wiltshire Council —Trowbridge
- £43,848 - £45,948 a year
- Temporary
- Hybrid work
4d
Youth Work Manager
4Youth (South West) —Melksham
- £17 - £20 an hour
- Part-time
- Hybrid work
- Management
- Social media management
- Mentoring
- Free parking
- Work from home
Quick apply
3d
Pharmacist
Boots —Pewsey
- Weekend availability
- Customer service
- IT
- Communication skills
- Employee assistance programme
- Employee discount
Investigating Manager
Wiltshire Council —Trowbridge
- £46,052 - £48,473 a year
- Part-time
- Hybrid work
3d
HR Adviser
Wiltshire Police —Devizes
- £35,736 - £37,476 a year
- Full-time
- English
- Case management
- Human resources
- Annual leave
- Gym membership
11d
Investment Officer
UK Research and Innovation (UKRI) —Swindon
- £30,895 a year
- Part-time
- Microsoft Word
- Microsoft Outlook
- Administrative experience
- Annual leave
- Employee assistance programme
11d

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Case Handler

Steele Rose Ltd
Salisbury

Quick apply

Job details

Permanent | Full-time
From £25,000 a year
9 days ago

Benefits

Free parking
Health & wellbeing programme
Company pension
Company events
Paid volunteer time
Bereavement leave
Sick pay
On-site parking

Qualifications

Microsoft Word
Microsoft Office
Bachelor's degree
Legal drafting
Communication skills
Time management

Full job description

About Steele Rose

Steele Rose is a well-established, client-focused legal and probate services firm specialising in estate administration, will drafting, and associated legal matters. We pride ourselves on delivering a highly personal and compassionate service during what is often a challenging time for our clients. Our dedicated team works with empathy, efficiency, and integrity—making every effort to support families through the probate process with care and clarity.

We are committed to upholding the highest standards of professionalism and service, while fostering a respectful, inclusive, and collaborative working environment for our team.

Role Purpose

To manage and progress assigned legal casework accurately and efficiently within a client team, ensuring compliance with legal and regulatory requirements and a consistently high standard of client care.

The Case Handler retains responsibility for the progression, accuracy, and integrity of their allocated matters, while working collaboratively with the Account Manager to ensure work is completed efficiently and to a high standard.

Key Responsibilities

Case Management & File Progression

Manage and progress assigned casework in line with internal procedures, legal requirements, and regulatory standards.
Take ownership of allocated matters, ensuring tasks are progressed proactively and not left awaiting instruction or follow-up.
Maintain accurate, complete, and up-to-date file records, case notes, and documentation.
Identify risks, inconsistencies, or delays within files and take appropriate action, including escalation where required.
Operate confidently within a regulated environment, ensuring compliance with GDPR, SRA requirements, and internal policies.

Administrative Accuracy & Documentation

Retain responsibility for ensuring that documentation on files is accurate, complete, and properly recorded.
Work with the Legal Assistant to share administrative tasks appropriately, while maintaining oversight of file quality and completeness.
Use internal systems, checklists, and templates to support accuracy and consistency.

Team Working & Collaboration

Work closely with the Legal Assistant within the client team, supporting one another as required to ensure smooth file progression.
While each role has defined responsibilities, a flexible and collaborative approach is expected to meet client and team needs.
Liaise with the Account Manager to provide updates on progress, highlight issues, and support effective client communication.
Escalate workload concerns or capacity issues proactively via existing line management routes.

Client Care & Professional Standards

Communicate with clients in a clear, professional, and empathetic manner, recognising the sensitive nature of probate and estate administration.
Handle confidential and sensitive information with care and discretion at all times.
Uphold Steele Rose’s professional standards in all written, verbal, and system-based interactions.

Team Working

This role forms part of a client team and requires a collaborative and flexible approach. Team members are expected to support one another as needed to ensure work is completed efficiently, deadlines are met, and clients receive a high-quality service. While responsibilities are clearly defined, successful outcomes rely on shared teamwork and open communication.

Skills & Attributes

Essential

Strong attention to detail and commitment to accuracy and quality.
Ability to manage and prioritise a personal caseload independently.
Clear and empathetic written and verbal communication skills.
Sound judgement, with the ability to identify risks and escalate appropriately.
Confidence working within a regulated and process-driven environment.
Willingness to work collaboratively and flexibly within a team structure.

Desirable

Experience in probate, estate administration, or legal services.
Familiarity with case management systems and legal documentation.
Experience working in a regulated or compliance-focused environment.

Culture & Behaviours

Steele Rose is built on professionalism, integrity, respect, empathy, and accountability. All colleagues are expected to demonstrate the following behaviours:

Client Care & Professionalism

Treat clients with dignity, empathy, and patience.
Communicate clearly and professionally, balancing compassion with accuracy.
Maintain confidentiality and adhere strictly to legal and regulatory requirements.
Represent Steele Rose positively in all interactions.

Quality, Ownership & Delivery

Take responsibility for progressing tasks and meeting deadlines.
Plan and prioritise workload effectively.
Maintain high standards of accuracy and attention to detail.
Keep colleagues and clients informed of progress or delays.

Communication & Collaboration

Listen actively and ask clarifying questions.
Tailor communication to the audience and situation.
Share information openly and work cooperatively within the team.
Offer support during busy periods and contribute to a positive working environment.

Judgement, Integrity & Accountability

Use sound judgement and escalate where appropriate.
Follow policies, procedures, and regulatory requirements.
Take responsibility for errors and resolve issues constructively.
Uphold Steele Rose’s reputation at all times.

Adaptability & Continuous Improvement

Remain open to change and new systems.
Manage shifting priorities effectively.
Suggest practical improvements to processes and ways of working.

Leadership & Ownership (All Roles)

Take ownership of responsibilities and follow through on commitments.
Speak up about risks or improvement opportunities.
Model Steele Rose values in daily conduct.

Skills & Core Competencies

All roles require:

Strong verbal and written communication skills.
Excellent organisation and time-management.
High accuracy and attention to detail.
Ability to prioritise and manage multiple responsibilities.
Confidence working independently and as part of a team.
Professional judgement and a solution-focused approach.

Commitment to confidentiality and regulatory compliance

Job Types: Full-time, Permanent

Benefits:

Company events
Company pension
Health & wellbeing programme
On-site parking
Sick pack

Work Location: In person

Pay: From £25,000.00 per year

Benefits:

Bereavement leave
Company pension
Free parking
Health & wellbeing programme
On-site parking
Paid volunteer time
Sick pay

Work Location: In person

Quick apply

Refine Your Search

case manager jobs in pewsey, wil

Case Handler

Relationship Manager (South West)

Senior Economic Evaluation Manager

DiSSCo UK Impact and Engagement Manager

Impact and Outcomes Manager

Key Relationship Manager

Claims Case Manager (Group Income Protection & Group Critical Illness)

Assistant Case Manager

Snr Mgr Dig Workplace Foundations

Impact and Outcomes Manager

DiSSCo UK Senior Impact and Evaluation Manager

Senior Customer Success Manager

HR Advisor

Contracts / Bid Manager

Senior Case Advisor

Youth Work Manager

Pharmacist

Investigating Manager

HR Adviser

Investment Officer

I want to receive the latest job alerts for case manager in pewsey, wil

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