It support Work, Jobs in Piccadilly, Gtl (with Salaries)

IT Support Analyst (1st Line Support)
42BR Barristers —London
- £31,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Azure
Quick apply
1d
ICT Support Officer
Freedom from Torture —London
- £35,191 - £45,925 a year
- Full-time
- Microsoft Office
- Organisational skills
- Communication skills
- Annual leave
Quick apply
3d
IT Helpdesk Officer - Kings Cross/All across London
Single Homeless Project —London
- Microsoft Office
- Organisational skills
- IT
- Annual leave
- Employee discount
1d
Junior IT Support Technician
SBITSL —London
- £26,500 a year
- Full-time
- Customer service
- English
- Analysis skills
Quick apply
13d
Data Support Analyst
Business Systems —Southwark
- £47,500 - £50,000 a year
- Full-time
- SQL
- AWS
- Annual leave
- Employee assistance programme
Quick apply
3d
IT Support Technician
Prodigit Systems Ltd —London
- £104 a day
- Part-time
- Hybrid work
- Software troubleshooting
- JavaScript
- Organisational skills
- Work from home
Quick apply
Support Analyst
Enroly —London
- £30,000 - £33,000 a year
- Part-time
- Hybrid work
- Organisational skills
- APIs
- Communication skills
- Work from home
- Life insurance
Quick apply
7d
IT Technician
Consula Group LTD —London
- Up to £80,000 a year
- Part-time
- Hybrid work
- Azure
- Software troubleshooting
- Customer service
Quick apply
11d
IT Support Engineer
Kobalt Music —London
- Full-time
- Hybrid work
Quick apply
3d
IT Support Specialist
Flicknmix Ltd —London
- £28,000 - £33,000 a year
- Full-time
- In-person
- Communication skills
Quick apply
7d
Junior Support Engineer (London, UK)
Avolution —London
- Full-time
- Hybrid work
- Annual leave
Quick apply
1d
IT Support Assistant
Monica Vinader —London
- Travel
- IT
- In-person
Quick apply
7d
IT Apprentice
Ministry of Sound Ltd —London
- £25,000 a year
- Azure
- Windows
- IT
Quick apply
9h
IT Service Desk Analyst
London School of Hygiene & Tropical Medicine —London
- £34,741 - £38,986 a year
- Full-time
- IT
- Communication skills
- School
- Annual leave
5d
1st Line IT Support Analyst
DMS —London
- Full-time
- Microsoft Outlook
- Customer service
- Windows
Quick apply
IT Support Technician, 3 month contract, London
Acturis —London
- Full-time
- Windows
- IT
Quick apply
IT Support Specialist I
Market News —London
- £31,000 - £36,000 a year
- Full-time
- Microsoft Access
- Azure
- Software troubleshooting
- Annual leave
- Employee assistance programme
Quick apply
Local IT Support Technician
Fieldfisher —London
- Full-time
- IT
- In-person
- Communication skills
IT Support Analyst
Onmo —London
- £40,000 - £50,000 a year
- Hybrid work
- Azure
- Microsoft Outlook
- Customer service
IT Desktop Support Analyst
CyrusOne —London
- Full-time
- Microsoft Outlook
- Customer service
- Windows
4d

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IT Support Analyst (1st Line Support)

42BR Barristers
London

Quick apply

Job details

Permanent | Graduate | Full-time
£31,000 a year
1 day ago

Qualifications

Microsoft Word
Microsoft Excel
Azure
Microsoft Outlook
Customer service
iOS
DNS
SharePoint
Mac OS
IT
Active Directory
CompTIA A+
Intune

Full job description

Overview
The IT Support Analyst (1st Line Support) is responsible for delivering high-quality front-line technical support to staff and members of Chambers. The role focuses on resolving day-to-day IT issues, supporting core systems, and ensuring a reliable and secure IT service across Chambers.

The successful candidate will act as the first point of contact for IT incidents and service requests, working closely with the Head of IT and external managed service providers to maintain service excellence.

Key Responsibilities

Provide day-to-day IT support (in person, phone, tickets).
Troubleshoot issues across Windows, macOS, Microsoft 365, mobile devices, and peripherals.
Support user onboarding/offboarding (accounts, devices, access).
Assist with device setup, builds, and asset tracking.
Support desk moves, meeting room setups, and hands-on IT tasks across Chambers.
Log, prioritise, and manage incidents through to resolution in line with agreed service levels.
Take ownership of issues and keep users informed throughout resolution.
Work with external IT providers to resolve escalated issues.
Support secure working practices and follow IT/security policies.

Skills & Experience

Experience in a 1st line / service desk role.
Experience supporting laptops, mobile devices (iOS/Android), and users directly.
Good troubleshooting skills and customer service approach.
Able to prioritise workload in a busy environment.
Strong knowledge of Windows, macOS, and Microsoft 365 (Word, Excel, Outlook, Teams, OneDrive, SharePoint).
Exposure to technologies such as Exchange Online, Entra ID (Azure AD), Intune, Active Directory, and email security platforms (e.g. Mimecast).
Basic understanding of networking concepts (e.g. Wi-Fi, DNS, general connectivity).

Desirable

Exposure to professional services or legal sector.
Relevant certifications (e.g. Microsoft Fundamentals, CompTIA A+).
Interest in developing skills in Microsoft 365, endpoint management, or cloud technologies.

Personal Attributes

Clear communicator with non-technical users.
Professional, approachable, and proactive.
Calm under pressure with attention to detail.

Additional Info

Primarily office-based role.
Occasional out-of-hours support may be required.

Pay: £31,000.00 per year

Application question(s):

A user reports they cannot access Outlook, but everything else works. What steps would you take to troubleshoot this?
Describe your experience supporting both Windows and macOS users. How do you handle users with different levels of technical ability?
What would you do if a user asked you to install software you weren’t familiar with
What experience do you have with Microsoft 365 (e.g. Outlook, Teams, OneDrive)?
What’s a common issue you’ve fixed recently and how did you resolve it?

Work Location: In person

Quick apply

Refine Your Search

it support jobs in piccadilly, gtl

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