JOB DESCRIPTION
Job Title: Customer Success & Events Executive
Company: IQPC
Location: Bristol, UK (Hybrid, Mon, Wed & Thu in office)
Summary of the role:
As the Customer Success & Events Executive, you will support the Operations and Meetings teams in the seamless delivery of events by managing exhibitor and sponsor onboarding, maintaining key communications and documentation, and assisting the Meetings Manager in sourcing and engaging relevant attendees. You will provide hands-on operational support across meetings, briefings and onsite execution to ensure an exceptional experience for all stakeholders.
Who should apply:
This is a great opportunity for someone looking to build a career in events. If you're organised, confident, articulate, customer-focused and enjoy working in a collaborative, fast-paced environment, we'd love to hear from you.
About IQPC:
IQPC is an entrepreneurial business and a market leader in the events field recently celebrating our 50 year anniversary. IQPC provides senior business executives from around the world with access to tailored conferences, large scale events, virtual events and digital content keeping them up-to-date with industry trends, best practice, emerging technologies and the strategic insights they need to make better business decisions.
IQPC Exhibitions is a brand-new arm of the business based in our Bristol office. This division is specifically focused on developing and running innovative, tech-focused exhibitions designed to bring together global business leaders, suppliers, and buyers to drive sales, strengthen supply chain relationships, and showcase cutting-edge products and solutions.
IQPC leverages a global research base of best practices and customers to produce an unrivalled portfolio of market leading “must attend” events in every industry.[FS1.1]
Company Values:
We’re guided by four values: Customer First (delivering real value through customer focus), One Team (collaboration and transparency), Own the Outcome (accountability and delivery), and Think Big, Think Long term (innovation, growth mindsets and continuous improvement).
Key responsibilities:
Exhibitor & Sponsor Onboarding
- Manage end-to-end onboarding for exhibitors and sponsors across internal platforms, acting as the primary point of contact.
- Assisting with collating and tracking key exhibitor tasks (e.g. H&S forms, stand plans, artwork, activity forms).
- Coordinate exhibitor communications, providing clear guidance on processes and requirements.
- Build and maintain strong exhibitor and sponsor relationships.
- Manage the exhibitor inbox and respond to queries in a timely manner.
Team Support
- Attend internal and external meetings, taking and distributing minutes.
- Coordinate travel and accommodation for event teams and speakers, adapting to changing schedules.
- Help with pre-show packing, order supplies and coordinate onsite team welfare.
- Contribute to the organisation of team and office events.
1-2-1 Meetings Support
Our events feature a bespoke meetings programme, connecting sponsors with senior decision-makers through pre-arranged 1-2-1 meetings and executive roundtable discussions. These curated networking opportunities help attendees build valuable business relationships while enabling sponsors to engage with their ideal customers in a focused, high-value setting.
Responsibilities:
- Coordinate meeting rooms, briefings and dinners, including scheduling, venue liaison, catering and onsite turnarounds.
- Support the Meetings Coordinator with planning and execution of event logistics.
- Liaise with sponsors to define ideal customer profiles and target attendees.
- Source and contact relevant delegates for meetings and roundtables.
- Coordinate meetings schedules to deliver 5–10 onsite meetings and/or 8–12 roundtable seats.
- Support cost management to ensure delivery within budget.
- Assist with post-event reporting, including feedback collection and analysis.
- Assist with the preparation of post-event reports, including feedback collection and analysis.
Onsite at Events:
- Troubleshoot issues onsite and resolve problems quickly and effectively.
- Provide real-time support to exhibitors and sponsors throughout the event.
- Deliver excellent customer service to attendees, handling enquiries and requests promptly.
- Support onsite delivery of meetings and dinners.
Who are we looking for?
- Attention to Detail: A sharp eye for detail is crucial to ensure nothing falls through the cracks.
- Problem-Solving: Quickly resolves logistical and operational challenges during pre-event and live phases.
- Time Management/Organisation: Effectively prioritise tasks to meet tight deadlines in a fast-paced environment.
- Collaboration: Works seamlessly with internal teams and suppliers.
- Communication: Communicates confidently and professionally with internal teams, exhibitors, sponsors and delegates, building strong relationships and ensuring a positive customer experience at every stage.
- Customer Focus: Delivers exceptional service to exhibitors and sponsors, ensuring satisfaction and success.
- Self-starters who welcome the opportunity to work autonomously, at pace and across multiple projects simultaneously
- Degree-holders: Though we welcome applications from ambitious individuals with other transferable experience. Previous experience of event organisation is preferred but not essential.
What we offer you:
- A hybrid work environment with an office in central Bristol (3 days in office / 2 days at home) plus a few days onsite at events.
- Full training for the role through in-house managers and peers
- Career growth opportunities within the company as you gain more experience
- A supportive and fair work environment with equal opportunities for all
- 25 days holiday entitlement per year (plus 1 extra day for each full year of service up to a max. of 30 days)
- Health Cash Plan providing a range of wellbeing benefits
- Life Assurance Scheme
- Optional Pension Scheme (3% employer contribution, 5% employee contribution)
Pay: £26,000.00-£28,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Private medical insurance
Work Location: Hybrid remote in Bristol BS1 2NH
