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Cluster Hotel Manager

Thistle -
London

Quick apply

Job details

Full-time
9 days ago

Benefits

Cycle to work scheme
Company pension
Discounted gym membership
Employee discount
Paid volunteer time
Referral programme

Qualifications

Leadership
Communication skills

Full job description

Cluster Hotel Manager

Thistle Piccadilly

Contract: Full Time
Payment: Salaried
Salary: On Application

At Thistle Piccadilly, we don't have a specific mould that we want our employees to fit to. Instead, we believe in hiring people who are passionate about welcoming our guests and making them feel as at home as we are. We're looking for enthusiastic, guest orientated people who want to grow both personally and professionally.

What you’ll be doing

Are you a dynamic and adaptable leader ready to take on the challenge of managing a thriving hotel? Do you have a passion for creating exceptional experiences that leave a lasting impression on guests?

As the Hotel Manager, you will be at the forefront of our operations, responsible for ensuring that all aspects of the hotel meet our company's brand, product, and service standards. You will be a visible and relatable leader, dedicated to fostering a positive and inclusive atmosphere for both guests and team members. Your ability to connect with people will be essential as you work to develop their potential and empower them to deliver extraordinary service.

In this role, you will manage day-to-day operations while also focusing on financial performance and guest satisfaction. You will collaborate closely with various departments to ensure a seamless experience for every individual who walks through our doors. By actively promoting the hotel through strategic initiatives and working alongside the sales and revenue teams, you will drive profitability while maintaining our commitment to guest experience.

What you’ll bring

Inspirational Leadership: A bold approach to guiding your team, encouraging innovation and creativity in service delivery.
Operational Excellence: A strong understanding of hotel operations and the ability to implement best practices that enhance efficiency and guest satisfaction.
Financial Acumen: The ability to manage budgets, analyze financial data, and make informed decisions that drive profitability while safeguarding quality standards.
Effective Communication Skills: Excellent verbal and written communication that fosters transparency and collaboration across all levels of the organization.
Relationship Builder: A genuine ability to connect with team members and guests, creating an inclusive environment where everyone feels valued and heard.
Results Orientation: A focus on delivering exceptional outcomes, with the agility to adapt to changing circumstances and challenges.
Proven Experience: A track record of success in a hotel management role, demonstrating your commitment to excellence and guest satisfaction.
Customer-Centric Mindset: A passion for hospitality and a drive to exceed guest expectations at every opportunity.

What you’ll get in return

As well as all the things you'd expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we’ll take care of you at every step of your journey so that you can take care of our guests.

In fact, we’re so committed to this that our ‘People Promise’ sets out how you can expect us to support you at every step of your application and your career with us. Whether that’s your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done.

Career Development & Growth - We’re here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.

Financial Wellbeing – You work hard, so we’ll always help your money work hard for you! Some of the great things you can take advantage of include:

Wage Stream – You’ll be paid monthly, but have access to your earned salary before payday should you need it
Discounts & Perks – Savings on 1000’s of retailers, dining, hotel stays, and much more for you and those close to you
Refer a Friend – Earn up to £1000 when friends join our team
Interest-Free Loans – Season ticket loans to make commuting easier

Mental & Physical Well-being - We’re here to support your well-being, whenever and wherever you need it.

On-Site Mental Health First Aiders
24/7 Employee Assistance Line – Free, confidential advice
Be Well Platform – Our Online fitness and wellness resources
Gym Discounts & Cycle to Work Scheme

Recognition & Community – We’re proud of everything we achieve, so we always celebrate our extraordinary team and culture.

‘Wonderful People’ Awards – Monthly, quarterly, and annual recognition
Social & Seasonal Events – Fun, inclusive celebrations
People Council – A platform for every voice
Paid Volunteering Days – Give back to causes close to you

At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.

Quick apply

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