External Engagement and Global (EEG) – Student Recruitment Operations Coordinator (online programmes)
This role offers the opportunity for hybrid working – some time on campus and some from home.
The starting salary will be from £30,628 on Grade D, depending on qualifications and experience.
This full time post is available immediately, on a permanent basis, based at either our Streatham/Penryn Campus in Exeter/Cornwall.
About the Role
Sitting within the online-specific Student Recruitment team at the University of Exeter, this role focuses on providing nurturing customer experiences across a range of enquiry channels for prospective students and stakeholders. You will be providing information, advice, and guidance to prospective students across a range of formats and channels. Working within a team of colleagues in similar roles, you will become a specialist on the online portfolio here at the institution, with the ability to support prospective students and University colleagues in providing information and advice.
You will be joining our team at an exciting time as we create and build a first-class, dedicated online recruitment service at the University. You will be responding to enquiries from a varied and multinational customer base daily across different enquiry channels, including live chat and phone lines and via our CRM system, Microsoft Dynamics. You will particularly be supporting the Student Recruitment Officer for Online Programmes, focusing on triaging potential leads, responding to enquiries, and supporting the conversion of leads through the pipeline to enrol on online programmes.
Within the role you will build relationships across the Student Recruitment Operations team, Online Operations Team and more widely within the EEG division, as well as key academic and stakeholder contacts to support the smooth running of student recruitment activity across all levels of study.
About you
We are looking for a proactive individual with a natural instinct for excellent customer service/sales and who prides themselves on their ability to provide a positive, supportive, and nurturing customer experience at every opportunity. Ideally you will have experience of handling enquiries across a variety of channels and experience in working in a customer focused/sales environment dealing with a wide range of stakeholders.
An ideal candidate would be an effective communicator with demonstrable organisational and planning skills. Your attention to detail and ability to provide clear and accurate information is key. Whilst experience of using Microsoft Dynamics or a CRM system would be welcome, you will be provided with training to use our different software systems, as well as wider training to develop your knowledge of the university in a specialist area.
Within your application to the role, you are welcome to use examples or refer to skills or attributes that you have developed in the workplace, or within your personal life, such as through volunteering or other personal commitments like activities or clubs.
Please ensure you read the Job Description and Person Specification for full details of this role by clicking on the attachment.
Further information
Please contact Keiran McDonald
[email protected]
Please be advised that due to the minimum salary thresholds imposed by the UKVI, this post will not qualify for university sponsorship under the Skilled Worker visa route. If you are a migrant worker, you will need to ensure you have a visa which permits the right to work in the UK. Further details can be found on the Home Office website - https://www.gov.uk/browse/visas-immigration/work-visas. If you are an existing Skilled Worker visa holder, we may be able to sponsor and will review the transitional arrangements - https://www.gov.uk/skilled-worker-visa/certificate-of-sponsorship-before-4-april-2024
Transform Your Career and Help Shape a Greener, Healthier, and Fairer Future
We are committed to understanding different cultures and perspectives, supporting diverse leadership, and striving for social justice. We encourage applications from all groups underrepresented in our community, including racially minoritised individuals and those with disabilities. Our inclusive, merit-based recruitment processes seek to embrace a diverse set of experiences to ensure colleagues feel supported equitably. With over 30,000 students and 7,000 staff from 150 countries, we foster a culture where everyone can thrive.
You can read more about our current accreditations and commitment to Equality, Diversity and Inclusion here, including our commitment to the Armed Forces Covenant.
Why our colleagues love working here
- Flexible working opportunities and leading parental leave initiatives
- Generous annual leave (39-41 days including bank holidays)
- Competitive pension contributions
- A genuine dedication to supporting the health and wellbeing of all colleagues - see initiatives here
- Sustainability and the environment being at the heart of what we do
How we can help
If you're considering applying and need support to do so, please get in touch with us at
[email protected]. You can request reasonable adjustments within your application or by contacting us. You can also choose to be considered under our Disability Confident Scheme and find out here how this is managed during our recruitment and onboarding process.
Please be advised that due to the minimum salary thresholds imposed by the UKVI, this post will not qualify for university sponsorship under the Skilled Worker visa route. If you are a migrant worker, you will need to ensure you have a visa which permits the right to work in the UK. Further details can be found on the Home Office website - https://www.gov.uk/browse/visas-immigration/work-visas. If you are an existing Skilled Worker visa holder, we may be able to sponsor and will review the transitional arrangements - https://www.gov.uk/skilled-worker-visa.
