Customer Service Advisor
Alliance Healthcare —South Normanton
- Full-time
- Customer service
- Employee assistance programme
- Employee discount
Customer Service Administration Support
GXO Logistics —Alfreton
- Up to £26,307.24 a year
- Full-time
- Customer service
- Communication skills
- Time management
- Annual leave
- Employee assistance programme
Customer Service Advisor - Part-Time 15 hours
MiningRemediation —Mansfield
- £26,437 - £27,351 a year
- Customer service
- Annual leave
Customer Service Advisor
GXO Logistics —Alfreton
- Up to £26,307.24 a year
- Full-time
- IT
- Communication skills
- Time management
- Annual leave
- Employee assistance programme
Telephone Customer Service Advisor
ZANFISH WHOLESALE LIMITED —Allestree
- £13.00 - £13.70 an hour
- Full-time
- Customer service
- Computer literacy
- Microsoft Office
- Free parking
- Health & wellbeing programme
Quick apply
9d
Customer Care Advisor (Alloga)
Alliance Healthcare —South Normanton
- £28,500 a year
- Full-time
- Customer service
- Communication skills
Customer Service Representative
AMI Medical Ltd —Nottingham
- From £26,000 a year
- Full-time
- Customer service
- English
- Microsoft Office
- Free parking
- Health & wellbeing programme
Quick apply
10d
Helpdesk Customer Service Advisor
Experian Information Solutions —Nottingham
- Full-time
- Customer service
12d
Customer Support Assistant Manager
Alpkit —Nottingham
- £26,500 - £28,500 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Management
- Customer service
- Free parking
- Store discount
Quick apply
5d
Customer Care Case Handler
The CDA Group Ltd —Nottingham
- £24,785.69 a year
- Full-time
- Hybrid work
- Customer service
- English
- Data entry
- Health & wellbeing programme
- Employee discount
Quick apply
1h
CSR (Customer Service Representative)
Boards Direct —Nottingham
- £25,000 - £29,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Customer service
- Organisational skills
- Free parking
Quick apply
Specialist, Customer Service
GXO Logistics —Alfreton
- Up to £10,522.90 a year
- Part-time
- IT
- Communication skills
- Time management
- Annual leave
- Employee discount
3d
Customer Services Coordinator
Mi Hub Ltd —Derby
- £25,065.82 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
2d
Customer Services Executive
Reconomy Connect —Newark-on-Trent
- £27,980 a year
- Full-time
- Microsoft Powerpoint
- Customer service
- Salesforce
- Employee assistance programme
- Employee discount
Customer Response Operator
Linney —Mansfield
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
Quick apply
13d
Customer Service Advisor - Part Time
EE —Sheffield
- £26,116 a year
- Part-time
- Customer service
2d
Customer Service Advisor
SunbeltRentals —Chesterfield
- £30,000 a year
- Sales
- Customer service
- Computer literacy
- Employee assistance programme
Quick apply
14d
Customer Services Executive
Ogilvie Group —Sheffield
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
6d
Customer Service Apprenticeship - Home Connections
EE —Sheffield
- From £23,110 a year
- Full-time
- No experience needed
- Employee discount
Customer Service & Operations Analyst
Alexander Mann Solutions (AMS) —Castle Donington
- £14.29 an hour
- Overtime
- Hybrid work
- Customer service
- Computer literacy
- Administrative experience

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Customer Service Advisor

Alliance Healthcare -
South Normanton

Apply Now

Job details

Full-time

Benefits

Cycle to work scheme
Company pension
Employee assistance programme
Employee discount

Qualifications

Customer service

Full job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

This role is in support of Cencora's wholesale distribution services in Europe operating through our Alliance Healthcare business.

We are looking for someone with a passion for customer service to join our customer service team, based in South Normanton in Derbyshire. This is a fast paced telephone based role so we are looking for people who love talking to people!

Full time hours are 38 per week rotated between 9am – 6pm Monday – Fridays and one Saturday in six. Part time hours also considered: 20 hours per week working either 9am-1pm or 2pm-6pm Monday to Friday.

Responsibilities:

On behalf of Alliance Healthcare, the Customer Service Advisor is responsible for handling all incoming contacts from internal and external contacts either via phone, fax or email. They will answer all enquiries and ensure the accuracy and timeliness of all orders and invoices.
Processing customer order requests in an accurate and timely manner Responding to customers’ enquiries ensuring a knowledgeable and professional approach
Demonstrating good attention to detail by making sure all activity is logged on to the appropriate system.
Supporting the other teams within Customer Service but undertaking general administrative tasks where required
Taking ownership of performance to meet agreed KPIs and objectives
Respond to customers’ enquiries regarding prices and product information in a knowledgeable and professional manner, ensuring that the customer is informed of all specific requirements relating the ordering of each item and that those queries are logged on the appropriate system for future reference or conversion.
Process customer order requests following the correct processes and procedures ensuring all data is captured in methodical manner and the appropriate eta provided dependant on supply chain.
Take ownership of any customer issues, ensuring they are logged on the appropriate system and that the customer is kept regularly updated on all progress until a successful and timely conclusion is reached.
Handle customer objections professionally and endeavour to agree an outcome that re-instils the customer’s faith in Alliance Healthcare and where possible avoid need for further escalation or any claim for credit.
Conduct general administrative tasks such as managing and distribution of the post as well as the incoming email and fax queues ensuring archiving and filing kept up to date
Take ownership of you own performance ensuring you achieve all KPI’s, objectives and SLA’s required for your role as agreed by your line manager.
Adhere to all current HR policies and procedures, all current security procedures to ensure the safekeeping of all company and customer property and all statutory and company regulations outlined in the Health & Safety policy.

First and foremost you will love talking to people and be passionate about delivering excellent customer service experience.
Ideally you will have previous customer service experience although not necessarily in a contact centre environment, however if you believe you have really strong interpersonal skills and can build relationships over the telephone then we want to talk to you.
You will need a basic understanding of technology with good keyboard skills and the role does require somebody who also has a good attention to detail as information needs to be entered quickly and accurately on to the various systems that we use.
Previous experience of working to targets and SLA’s

In return we will offer you a competitive salary and benefits package including:

Employee assistance programme with legal and financial advisors as well as mental health counselling
Perks at Work with discounts in various retailers
Access to Mental Health First Aiders
Contributory Pension Scheme after 3-month service
Cycle to Work Scheme
Service Based Holidays
Career Development and internal progression opportunities
Up to two paid Volunteer days (pro rata for part time) per calendar year to carry out volunteer activities

What Cencora offers

Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Full time

Affiliated Companies

Affiliated Companies: Alliance Healthcare Management Services Limited

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Apply Now

Refine Your Search

customer support & client services occupations jobs in pinxton, ntt

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Customer Care Advisor (Alloga)

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CSR (Customer Service Representative)

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Customer Service Apprenticeship - Home Connections

Customer Service & Operations Analyst

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