Customer service team lead Work, Jobs in Pirbright, Sry (with Salaries)

Customer Support Team Lead
Flatpay —London
- English
- Leadership
Quick apply
CX Team Leader (Fixed-Term-Contract)
cinch —Hook
- Up to £35,000 a year
- Monday to Friday
- Sales
- Customer service
- Financial services
- Employee assistance programme
Quick apply
Customer Service Team Leader
Macfarlane Group —Reading
- £35,000 - £40,000 a year
- Full-time
- Management
- Sales
- Customer service
- Free parking
- Annual leave
20h
Small Works Project Lead - Fire & Restoration
BELFOR UK Ltd —South London
- Up to £48,000 a year
- Communication skills
- Employee assistance programme
- Life insurance
Quick apply
Service Desk Team Leader
Invincible Drain Care Ltd —Sunbury
- £34,000 - £37,500 a year
- Full-time
- Customer service
- Microsoft Office
- Analysis skills
- Free parking
Quick apply
1d
Team Leader
NEXT —Guildford
- £13.84 an hour
- Full-time
- Customer service
Team Leader
Card Factory —Weybridge
- £13 an hour
- Leadership
Manager - Sales & Service Team
NFU Mutual Agency —Godalming
- £40,000 - £45,000 a year
- Full-time
- Communication skills
- Annual leave
Case Management Team Manager - EH0355
East Hampshire District Council —Petersfield
- £38,649 - £42,329 a year
- Full-time
- Hybrid work
- Annual leave
1d
Client Service Delivery Operations Lead – Risk and Healthcare
Aon Corporation —Farnborough
- Management
- Organisational skills
- Communication skills
Service Team Manager
B&Q —London
- £36,500 - £41,500 a year
- Part-time
- Driving
- Annual leave
- Employee assistance programme
Store Lead
AkzoNobel —London
- £24,420.00 - £49,831.97 a year
- Sales
- Customer service
- Supervising experience
- Employee assistance programme
- Employee discount
Quick apply
Food Ventures D2C Lead - UK
PepsiCo —Reading
- Analysis skills
- Continuous improvement
- Leadership
Customer Service Team Leader
Paddy Power —Cranford
- From £14.40 an hour
- Part-time
- Employee discount
- Sick pay
Team Leader
Leyland SDM —Acton
- £14.09 an hour
- Weekend availability
- Customer service
- Supervising experience
- Organisational skills
Residential Concierge Team Manager - Ethos Farm
Battersea Academy for Skills & Employment —London
- £18 an hour
- Weekend availability
- IT
Quick apply
6d
Team Leader/Supervisor
The Fox —Twickenham
- From £13.50 an hour
- Part-time
- Serving
- Hospitality
- Culinary experience
- Employee discount
Quick apply
Charging, Recovery and Monitoring Manager - Client Finances Team
Reading Borough Council —Reading
- £50,269 - £56,730 a year
- Full-time
- Hybrid work
- Management
- Leadership
- Communication skills
12d
Strategic Customer Lead - EMEA
Beyond Meat —London
- Microsoft Powerpoint
- Microsoft Excel
- Culinary experience
Quick apply
13d
Finance Integration Lead
LRG —Camberley
- Remote
- Microsoft Word
- Microsoft Excel
- Management
Quick apply

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Customer Support Team Lead

Flatpay -
London

Quick apply

Job details

Qualifications

English
Customer support
Leadership

Full job description

About the job

Flatpay is one of Europe’s fastest-growing fintech companies and we’ve recently launched in the UK.

Role Title
Role: Customer Support Team Lead
Location: 5 days a week – London, White City

Lead and develop our UK Customer Support team as we scale – owning quality, performance, and day-to-day operations.

Responsibilities

Manage day-to-day operations of the UK Customer Support function.
Coach, train, and develop agents; run regular 1:1s, side-by-sides, and quality reviews.
Own team KPIs – CSAT, response and resolution times, ticket volume.
Handle escalations and difficult customer conversations personally where needed.
Own and continuously improve the QA framework – set the standard, measure against it, close the gaps.
Manage shift coverage, holiday planning, and absence across the operating window.
Surface trends from customer interactions and feed them back to operations.
Lead onboarding for new joiners and contribute to recruitment.

Skills & Attributes

Strong leadership – you take ownership, care about your colleagues and strive for excellence.
Comfortable in high-volume phone-based environments – on the queue, not just behind a dashboard.
Resilience and composure when handling difficult or escalated customer conversations.
Data-driven mindset – you track what matters and use it to coach and improve.
Organisation and time management across scheduling, 1:1s, and quality reviews.
Fluent with CS tooling – ticketing systems, CRMs, diallers, and quality frameworks.

Our Values
At Flatpay, how we work matters as much as what we achieve.
Happy Humans – We bring energy to our work and create teams people enjoy being part of.
No Assholes – We perform at a high level while treating colleagues and customers with respect.
It’s Our Business, Own It – Everyone takes responsibility and manages their work like it’s their own business.
Start With No – We challenge ideas, think commercially and focus on what truly creates value.
Sky-High Ambitions – We set bold goals and expect people to keep raising the bar.
The Best Argument Wins – Titles don’t decide outcomes. We debate openly to reach the best decisions.

Background & Requirements

2+ years directly managing a customer support, contact centre, or operations team with direct reports.
Demonstrable track record improving a team-level KPI (CSAT, response times, FCR, productivity) – be ready to talk numbers.
Direct experience handling escalations and difficult customer conversations.
Experience designing or running a QA framework, knowledge base, or training programme.
Fluent in English.
Right to work in the UK (unfortunately we can’t offer visa sponsorship right now).

Nice to have

Fintech, payments, SaaS, telco, energy, or insurance background.
Experience managing or working alongside outsourced/BPO teams.
Experience with vulnerable customer handling or FCA-regulated environments.

Hiring Process

Application Review – Our Talent Team reviews your CV to assess experience and potential fit.
Talent Team Call (20–30 minutes) – A conversation to understand your background and experience.
First stage interview - A 1:1 Microsoft Teams interview with the hiring manager.
Final Interview – A 1:1 In person interview with the hiring manager.
Offer – Successful candidates receive a fast-turnaround offer, with onboarding dates available monthly.

About us

Welcome to Flatpay!

Flatpay is not just another payment solution; we are dedicated to innovating the market for payment solutions and financial services in the SME segment with our customer-centric and transparent services.

Today, we are one of the fastest-growing fintech companies out of the Nordics - and Denmark's fastest unicorn!

Flatpay is more than just work. We believe in fostering a vibrant and fun work culture where our ambitious colleagues can thrive. As part of our team, you will be one of +2.000 passionate colleagues dedicated to making a difference in the world of payments.

What sets Flatpay apart is our dedication. We continuously strive to stay ahead of the curve, adapting our solutions to meet our client's evolving needs.

Let's shape the future of merchants together!

Quick apply

Refine Your Search

customer service team lead jobs in pirbright, sry

Customer Support Team Lead

CX Team Leader (Fixed-Term-Contract)

Customer Service Team Leader

Small Works Project Lead - Fire & Restoration

Service Desk Team Leader

Team Leader

Team Leader

Manager - Sales & Service Team

Case Management Team Manager - EH0355

Client Service Delivery Operations Lead – Risk and Healthcare

Service Team Manager

Store Lead

Food Ventures D2C Lead - UK

Customer Service Team Leader

Team Leader

Residential Concierge Team Manager - Ethos Farm

Team Leader/Supervisor

Charging, Recovery and Monitoring Manager - Client Finances Team

Strategic Customer Lead - EMEA

Finance Integration Lead

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