Pmo Work, Jobs in Pirbright, Sry (with Salaries)

Customer Service Manager
Lumina Rose Consulting —Woking
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- Management
- English
- Supervising experience
- Free parking
Quick apply
5d
PMO Manager
North —Camberley
- Full-time
- Management
- Analysis skills
- Employee assistance programme
2d
Assistant Project Manager (PMO)
WSP —Reading
- Part-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Contracts
- Flexitime
- Work from home
Portfolio PMO Analyst
The AA —Basingstoke
- Full-time
- Hybrid work
- Microsoft Excel
- Project management
- Continuous improvement
- Annual leave
- Employee assistance programme
10d
PMO Portfolio Support Officer
Elekta —Crawley
- English
- SharePoint
- In-person
- Annual leave
- Work from home
AI Enablement Intern
Intent HQ —London
- £25,000 a year
- Hybrid work
- Administrative experience
- Analysis skills
- Project management
Quick apply
7d
Management Team PMO
Linde Material Handling Ltd. —Basingstoke
- Full-time
- Microsoft Office
- Administrative experience
- Project management
- Annual leave
- Employee discount
7d
Lead PMO - Asset Operations
National Grid —Addlestone
- £60,000 - £74,000 a year
- Hybrid work
- Construction
- Leadership
- Communication skills
15h
Delivery Manager
Harrow Council —Harrow
- £42,414 - £54,843 a year
- Project management
9d
Head of Financial Performance
Royal Surrey NHS Foundation Trust —Guildford
- £81,774 - £93,879 a year
- Full-time
- Accounting
- Leadership
4d
Global Events PMO & Regional Events Specialist
Copperleaf Technologies Inc. —Staines-upon-Thames
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
Project Manager (South)
ISS Facility Services —Weybridge
- Analysis skills
- Project management
- Agile
Quick apply
Project Control Engineer
Wood —Staines-upon-Thames
- Full-time
- Presentation skills
Programme Planner
DXC Technology —Farnborough
- Full-time
- Analysis skills
- Agile
- Communication skills
5d
Program, Planning & Control Analyst (PP&C)
MDA Space —Farnborough
- Microsoft Excel
- Microsoft Office
- Bachelor's degree
- Employee assistance programme
- Life insurance
9d
Programme Director
Surface Technology International —Hook
- Full-time
- Employee discount
Quick apply
4d
Solution Architect Team Manager
Clinisys —Woking
- Remote
- Microsoft Outlook
- Management
- Maintenance
- Annual leave
EU NPD Project Manager
SC Johnson Lifestyle Brands —Frimley
- Full-time
- English
- Master's degree
- Analysis skills
- Flexible schedule
3d
Redevelopment Programme Manager
The Hillingdon Hospitals NHS Foundation Trust —Uxbridge
- £51,883 - £58,544 a year
- Full-time
- Analysis skills
- Leadership
7d
Project Manager
Stark —Horley
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Administrative experience
Quick apply
22h

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Customer Service Manager

Lumina Rose Consulting
Woking

Quick apply

Job details

Permanent | Full-time
£40,000 - £60,000 a year
5 days ago

Benefits

Free parking
Private medical insurance
On-site parking

Qualifications

Management
Logistics
English
Supervising experience
Project management
Communication skills

Full job description

Role Overview

My client is seeking a Customer Service Manager to join a quiet, considered homeware brand. Reporting into senior leadership, you will lead and professionalise the customer service function, embedding a leadership culture, strengthening foundations across people, process and systems, and delivering excellent customer experiences that reflect our brand. This is a senior hire responsible for day‑to‑day business management activities and for driving the strategic changes needed as the business scales.

Hybrid, with some onsite presence (~3 days per week)

Key Responsibilities

Lead and manage the customer service team and any PAs/administrative resources; ensure roles, responsibilities and execution are clear and effective.
Drive business management activities across customer service: operational governance, leadership structure, and decision frameworks that support consistent delivery.
Shape and implement organisational design and leadership culture for the customer function; advise and work with senior leaders on structure, accountabilities and resource planning.
Provide strategic support: translate leadership priorities into clear programmes of work and ensure timely execution and delivery.
Project and resource planning: scope, prioritise and track projects and cross‑functional initiatives affecting customer outcomes.
Budget tracking and financial oversight for the customer service area; ensure efficient use of resource and deliver against agreed budgets.
Oversee third‑party relationships and supplier performance where applicable (logistics, contact centre vendors, etc.).
Ensure operational delivery against service expectations (response times, resolution SLAs, proactive comms) and drive continuous improvement.
Monitor customer feedback and performance data; use insights to reduce repeat contacts, refunds and complaints and to inform product, packaging and operations teams (e.g., damage‑on‑arrival, installation queries).
Ensure the PA(s) and support staff are delivering required tasks, and provide coaching and development to frontline and management staff.

Experience & Skills Required

Significant experience at consultant / senior manager / MD / Head of function level, ideally with advisory consultancy or PMO background; proven experience advising on organisational design and operations.
Experience working with multinationals or scaling retailers, and familiarity with the interplay between operations, finance and customer systems/data flows.
Demonstrable track record of driving operational change, creating governance, and delivering against KPIs in a customer‑facing environment.
Strong programme and project management skills: resource planning, budget control, prioritisation and delivery focus.
Commercially minded with experience reducing cost‑to‑serve through self‑serve, process improvements and root‑cause fixes.
Excellent stakeholder management and communication skills; ability to work with senior leaders and across Product, Ops, Logistics and Finance.
Experience of establishing and monitoring meaningful performance metrics and translating them into actions.
Previous experience in furniture, homeware or a related retail sector is highly desirable but not essential.

What's on offer

A senior role within a thoughtful, growing brand with a clear, design‑led ethos.
Opportunity to shape a customer function and leadership structure at a pivotal stage of growth.

Pay: £40,000.00-£60,000.00 per year

Benefits:

Free parking
On-site parking
Private medical insurance

Work Location: Hybrid remote in Woking GU21 4XS

Quick apply

Refine Your Search

pmo jobs in pirbright, sry

Customer Service Manager

PMO Manager

Assistant Project Manager (PMO)

Portfolio PMO Analyst

PMO Portfolio Support Officer

AI Enablement Intern

Management Team PMO

Lead PMO - Asset Operations

Delivery Manager

Head of Financial Performance

Global Events PMO & Regional Events Specialist

Project Manager (South)

Project Control Engineer

Programme Planner

Program, Planning & Control Analyst (PP&C)

Programme Director

Solution Architect Team Manager

EU NPD Project Manager

Redevelopment Programme Manager

Project Manager

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